#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(904)924-3802
Tool & Truck Rental(904)924-3808
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12111 Lem Turner Rd
Jacksonville, FL 32218
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Customer Store Reviews

  • 4.5 out of 486 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (486)
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Showing 1-30 of 486 reviews
Some could be a bit more customer service oriented and more personable or friendly
Just felt that one of the ladies at the check our desk couldn’t been a little more polite when I walked up to check out. She was very short and snapped at me that she was on the phone and I’d have to go elsewhere. And I didn’t understand why she needed to be so darn rude. Can you say poor customer service?? Geez, I’d say DEFINITELY yes.
by
    • Recommended
    WIRING,LIGHT SWITCH,PLUGS
    WIRING DEPARTMENT I HAD A AWSOME STAFF MEMBER WAS SO FOSUCING HELPING ME WITH ALL I NEEDED AN HE WAS IN A WHEEL CHAIR WHEELING AN DEALING THAT CHAIR I HOPE I RUN INTO HIM AGAIN AN AWSOME CASHIERS
    by
      • Recommended
      Excellent service
      In todays world it’s hard to find good customer service but this Homedepot is different. They were friendly and very helpful and helped me load my bags of heavy garden soil.
      by
        • Recommended
        Great employee
        Took the time to direct me to my item
        by
          • Recommended
          Need more assistance
          Associate like Valarie needs to learn the importance of customer service. Associate needs to not be on their phone
          by
            Great Help
            verry happy with the person that helped my wife and I
            by
              • Recommended
              Helpful salesperson
              Woman helped my son find exactly what we needed quickly.
              by
                • Recommended
                What do you need?
                Well stocked store for the most part. Very nice staff.
                by
                  • Recommended
                  Great store, excellent service
                  Best home Depot in America is right here on Lem Turner road in Jacksonville, FL. This is my go to home improvement store for ALL my projects.
                  by
                    • Recommended
                    The Store had what I needed.
                    I went in to buy a filter for my shop vac it cost $19.97and low and behold I got a two pack filter for $24.97 to me a great deal!
                    by
                      • Recommended
                      Customer Service
                      James Ford the appliance specialist was very pleasant and helpful
                      by
                        Krista helpful clerk
                        Krista was very helpful to me.
                        by
                          • Recommended
                          We’ll organized and seem to cover all product that is needed
                          I’ve bought many product over the years and had no problem with a returns… received a store card and use it on my next visit
                          by
                            • Recommended
                            Great employees
                            This store always have everything I need and the employees are so friend and nice
                            by
                              • Recommended
                              Great help
                              Ayana was very helpful during checkout!
                              by
                                • Recommended
                                Quick service
                                Excellent service and helpful employees. Melissa was one of those employees
                                by
                                  • Recommended
                                  Great customer service
                                  An employee in hardware was very helpful found the tool i was looking for very quickly and my cashier had a great attitude
                                  by
                                    • Recommended
                                    Done with Lem Turner Home Depot
                                    I have always been a Home Depot shopper but will no longer go to the Lem Turner store. Tired of never getting any help and employees do not even talk to you. Just go by as quickly as possible or ignore you. This is not the same as Yulee. It is out of my way but they’ll get my business from now on. I’m spending money there and can’t get any help when I occasionally ask for it. Also can’t pull up military on their new system that’s in the app.
                                    by
                                      Love the service
                                      This is a great Home Depot to come to they can help you with every do it yourself needs And if one employee doesn’t know the next one does thanks Leonard
                                      by
                                        • Recommended
                                        Great store and People
                                        Great Store, Great People, Great experience every time.
                                        by
                                          • Recommended
                                          No, you didn’t nail it this time!
                                          I have never worked so hard to spend my money. Trying to find a product that your website says that you have plenty of them just to drive and find out that the shelf is empty, so hard to find someone that care enough to check the overhead and locate that product. No Home Depot, you didn’t nail it this time…
                                          by
                                            WORST LOCATION EVER
                                            This is the worst home depot in the country. No customer service, no help, no one cares, and all the customers were wandering around trying to help each other. Another customer took it upon himself to operate one of the fork lifts that was left blocking items we needed. I can think of so any reasons that was a safety risk and should not have been allowed.
                                            by
                                              Good Customer Service
                                              I had a good experience, cashier Tiffiney gave great customer service.
                                              by
                                                • Recommended
                                                Very disorganized
                                                There was so much product in the walk ways, unattended, employees being unaware of surroundings, standing in the middle of aisles, not a good experience. But, if you want stuff, my cashier seemed to choose to only want to ring up 1 of 2 sheets of plywood.
                                                by
                                                  Great store
                                                  This store ALWAYS has what we need when we go, if we can't find it the staff is always helpful and has service with a smile. I have been to others where there is eye rolls and just general poor customer service. I will go out of my way to go to this store.
                                                  by
                                                    • Recommended
                                                    Always busy
                                                    Great store, not enough workers
                                                    by
                                                      Bought this drill several years ago left it at a client office after returning his chairs I upholster. My wife insisted I purchase another one.
                                                      I'm very happy I listened to my wife to make this purchase. This one seems to be so improved than my old one. I'm able to complete the sofas for my clients. I'll finish upholstering these sofa real soon.
                                                      by
                                                        • Recommended
                                                        Excellent Employee
                                                        I came in to buy a Lawn mower and didn't know anything about them and yet an Awesome employee Mark came to my rescue by explaining everything in detail and offer me advice on care of the item. This home depot has got a new customer thanks to Mark. Thanks for all you do for it doesn't go unrecognized. I truly appreciate all your help.
                                                        by
                                                          • Recommended
                                                          Great store and great location
                                                          I'm always happy when I come to home Depot
                                                          by
                                                            • Recommended
                                                            Excellent support from an excellent team
                                                            My shopping experience was hassle free and fast as well as the return service. Thank you for a wonderful experience.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 486 reviews

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