#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(814)678-8662
Tool & Truck Rental(814)678-8668
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
6874 Us 322
Franklin, PA 16323
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Customer Store Reviews

  • 4.4 out of 366 reviews
85%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (366)
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Showing 1-30 of 366 reviews
Great Return Experience
Had a return of two items. The service desk person (Kylee) was great. Cannot imagine how it could have gone more smoothly.
by
    lots of good help
    Good place to shop . , many good employee .
    by
      • Recommended
      Great store
      Wonderful to have this store in this area
      by
        • Recommended
        Horrible service
        Staff accused my daughter and myself of stealing when we were looking at stuff while my wife bought our daughter a Christmas gift and also followed out the door
        by
          veteran discount
          nice area rugs for family room
          by
            Frustrated customer
            Very disappointed in the customer service, the cashiers were rude, took phone calls during our checkout and made us wait. Even the manager was rude in his explanation of why we could not get the military discount. It took 25 min to check out. If there was another tub supplier in the area, we would have walked out!!
            by
              GREAT STORE
              HOME DEPOT HAS JUST ABOUT EVERY THING NEEDED FOR HOME IMPROVEMENTS. I LIKE TO BUY LOCAL KEEP OUT HOME DEPOT HERE.
              by
                • Recommended
                Exemplary employees
                They way Jaedan , Andy from plumbing and Jim B went out of there way to help me with my problem. Is a prime example of a great employee that makes the company great. Extremely helpful and friendly employees. You need more like these 3.
                by
                  • Recommended
                  WENT TO HD TO PURCHASE A REFRIGERATOR. THE EMPLOYEE WHO HELPED US WAS FANTASTIC! HONEST, TRUTHFU...
                  WENT TO HD TO PURCHASE A REFRIGERATOR. THE EMPLOYEE WHO HELPED US WAS FANTASTIC! HONEST, TRUTHFUL, FRIENDLY AND VERY RESPECTFUL!
                  by
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  Paint counter man was rude and not helpful at all
                  Paint counter man was rude and not helpful at all
                  by
                  • Verified Purchase
                  can't find an employee to help you.
                  can't find an employee to help you.
                  by
                  • Verified Purchase
                  1 found this review helpful
                  Very lazy customer service employees will tell you where their products are they will not take yo...
                  Very lazy customer service employees will tell you where their products are they will not take you and show you somebody needs to have a talk with these employees we are customers coming in trying to spend money they make it very difficult for you to spend money they almost asked you to go to another store of those is around the corner I've been trying to deal with this home Depot I'm going to give him another chance to see what's going on I have an appointment today for countertops and ceramic tile floor we'll see how that goes
                  by
                  • Verified Purchase
                  1 found this review helpful
                  Very rude and did respectful of others
                  Very rude and did respectful of others
                  by
                  • Verified Purchase
                  1 found this review helpful
                  Was made to wait for over 15 minutes just to be told that they wouldn't pull out a damaged 4x8 sh...
                  Was made to wait for over 15 minutes just to be told that they wouldn't pull out a damaged 4x8 sheet of paneling or let me pull it out. THIS LOCATION GETS WORSE EVEN TIME I GO THERE.
                  by
                  • Verified Purchase
                  Store was clean and the employees were friendly. We were greeted and helped right away. We knew ...
                  Store was clean and the employees were friendly. We were greeted and helped right away. We knew what we wanted when we went in so asked our questions, got answers and placed the order. Joseph was very helpful.
                  by
                  • Verified Purchase
                  • Recommended
                  Stanley is very helpful employee. Great guy to help with your project and very Knowledgeable.
                  Stanley is very helpful employee. Great guy to help with your project and very Knowledgeable.
                  by
                  • Verified Purchase
                  • Recommended
                  Poor customer service and refused to please the customer
                  Poor customer service and refused to please the customer
                  by
                  • Verified Purchase
                  1 found this review helpful
                  I would not try buying an appliance from this store (or Home Depot in general). The entire proces...
                  I would not try buying an appliance from this store (or Home Depot in general). The entire process was screwed up with no attempt to make us any happier about it.
                  by
                  • Verified Purchase
                  • Recommended
                  1 found this review helpful
                  Always have what I am looking for . Ease of returning items. Good quality of products.
                  Always have what I am looking for . Ease of returning items. Good quality of products.
                  by
                  • Verified Purchase
                  • Recommended
                  I have never shopped for inside plants at Home Depot before. Was pleasantly surprised at the vari...
                  I have never shopped for inside plants at Home Depot before. Was pleasantly surprised at the variety & condition of the plants. Very nice.
                  by
                  • Verified Purchase
                  • Recommended
                  The employees at this store are always helpful. If they don't have what I need they go to great l...
                  The employees at this store are always helpful. If they don't have what I need they go to great lengths to find it or something that will work. So nice.
                  by
                  • Verified Purchase
                  • Recommended
                  Not friendly at all hard to get help act like it’s a big chore When you find somebody better off ...
                  Not friendly at all hard to get help act like it’s a big chore When you find somebody better off to go to Meadville Home Depot employees are more friendly and more happy to help you
                  by
                  • Verified Purchase
                  This home depot was stocked and safety was in place. The store associates were very friendly and ...
                  This home depot was stocked and safety was in place. The store associates were very friendly and helpful. I would recommend this home depot. I didn't need assistance, but the associates were more than willing to help. Everyone greeted me as if I were a friend. The store was clean and neat in appearance. I found my items that I needed easily and fast.
                  by
                  • Verified Purchase
                  • Recommended
                  Very clean and also friendly helpful staff.
                  Very clean and also friendly helpful staff.
                  by
                  • Verified Purchase
                  • Recommended
                  Amanda, Stacy N. and Ashlei in customer service are awesome with their knowledge and know how of ...
                  Amanda, Stacy N. and Ashlei in customer service are awesome with their knowledge and know how of getting items returns and credits placed back on the card used.
                  by
                  • Verified Purchase
                  • Recommended
                  Employees seem to know everytime I visit the store right where the item is I am looking for
                  Employees seem to know everytime I visit the store right where the item is I am looking for
                  by
                  • Verified Purchase
                  • Recommended
                  Had two returns. Cannot imagine it going more smoothly or quicker. Sales Associate (Amanda) was...
                  Had two returns. Cannot imagine it going more smoothly or quicker. Sales Associate (Amanda) was super.
                  by
                  • Verified Purchase
                  • Recommended
                  Covid 19 regulations were being followed and enforced. Thank you for helping to keep us safe whe...
                  Covid 19 regulations were being followed and enforced. Thank you for helping to keep us safe when some in NW Pa are not believing or observing.
                  by
                  • Verified Purchase
                  • Recommended
                  Delivery is not recommended.
                  Delivery is not recommended.
                  by
                  • Verified Purchase
                  • Recommended
                  ALWAYS more than helpful
                  ALWAYS more than helpful
                  by
                  • Verified Purchase
                  • Recommended
                  Showing 1-30 of 366 reviews

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