Reviews for Portage (kalamazoo) #2728

Very well organized - the only issue I have is it is inconvenient having those in front of you filling out a home Depot credit Card application while others are waiting to check out.

"Cool Creg" Provided the absolute best customer service. He is the best.

Great products and good deals

Poor customer service by a cashier, very unfriendly. Surprised to hear cashier call for someone to help a customer load their purchases and say "I need someone to help my two [expletive] customers load their crap". The customers were already out the door, but I was standing 5 feet away and I am sure other customers in line heard it as well. Very dissappointing

This is a really great store with friendly employees. It is super clean, easy to find things, and well stocked. They definitely go above and beyond to help here!

Super friendly and helpful employees! Good deals and great items. Really fun to shop there.

Had a great experience and Conor, my cashier was positive, polite and helpful!

Very helpful employee experience. Yeah Tony R. Great job and great employee!!

Employees are rude and clueless to what tools and hardware are needed and where things are located in the store

This is a great store I always enjoy shopping here. My cashier Bernard was great as usual

Outstanding customer service and excellent products. Love your store.

Nancy was very helpful, kind, polite and professional. Craig in plumbing helped with every aspect for the things I needed to properly install a water heater. Tim in hardware helped locate the tools I needed. All 3 of these folks were friendly polite and engaging. Good employees are hard to come by and these 3 stand above most. Thanks gang for your help and for the friendly conversation.

Maddie. Tony were both learning and Maddie was wonderful. Nancy was very helpful

Great knowledgeable staff!

The store was very clean and organized, the staff went out of their way to help with all of my questions on products and located the product I purchased. Thanks again for the assistance.

At the Portage, MI. store one of the employees (Don) was very helpful in getting my string trimmer back to 'working order'. Very nice gentleman.

No one wants to help with questions.

The employees always ask if I need help or have any questions.

Michael the sales person was very helpful & didn’t stop looking for what we needed until it was found.

Always a good experience at Home Depot. Stocked with things that I want and need at fair price. Good staff available to help.

I had gotten my key broken off in my door and was anticipating having to purchase a new knob. I happened to walk past 'Tim' as I was walking toward the check out and asked if he by chance had a tool to get the key out. He walked me toward his desk and not only got the key out, but repinned and greased the whole thing because it wasn't ideally functional. He went way above and beyond and made my day by being so helpful!!

Very clean store and restrooms; very friendly, courteous helpful staff, good selection of merchandise and good prices! (and Home Depot cares about veterans!) We had already been to three other stores where we could not find what we were looking for; but Home Depot has exactly (3) of what we were looking for and we bought all three!

Store was clean Associates friendly ans helpful

Very handy location for Portage, MI residents. Both regular inventory and seasonal inventory are excellent.

Store employees are very helpful and willing to assist when needed.

Very friendly and helpful staff at this location. Would recommend this store.

Due to the High volume of Sales at this location I personally believe this Store should expand!

Home Depot used to care about its customers. That is no longer true. The employees are impossible to find and when you do find one they act as if you are bothering them with your question. An employee literally had headphones in walking around the store bobbing his head to the music, completely unavailable to anyone needing assistance. Both quantity and quality of staff are not acceptable for a company that claims to have good customer service.

I'm at the Portage store once or twice a week.

It is always clean and employies are all helpful