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Filter Reviews By:Rating, Profile, Gender, Age (224)
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Showing 1-30 of 224 reviews
Sep 17, 2022
Clean store. Helpful employee
I needed roofing flash cement and the employee who was stocking shelves helped me by scanning the shelf label to check inventory. He stopped doing what he was doing to assist when asked. I appreciate that! They did not have gallon size only 5 gallon or 1 tube.
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Recommended
May 22, 2024
Great Service
Older gentleman Kenny with Plumbing. Great service. Took time to listen explain, show products etc... Wonderful.
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Recommended
Apr 29, 2024
Best managers in the industry
Got some flooring and couldnt have done it without Junior Steve and Anna who went above and beyond
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Recommended
Apr 18, 2024
Store Manager Junior B is a star
I wish Junior had been there to assist me from the start when I first dealt with the messed-up order. I made several calls and visits to the store to sort things out. Eventually, the situation escalated and caught the attention of the store manager, Junior, who really saved the day. He was patient, friendly, professional, and humble. I'm really glad that the Home Depot near my house has such an excellent manager. It reassures me that my shopping experience there will be great in the long term.
I also need to mention Nick in this review. He's an excellent customer service representative who knows the system thoroughly.
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Recommended
Mar 23, 2024
Great customer service
I visited the Saugus ma store and had a fantastic experience w manger Junior . My request was a bit complicated and he took the time to listen and truly understand my “ask”. He didn’t rush me and also informed me and help me enroll into the Home Depot rewards program. Thx Junior!!
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Feb 24, 2024
Store manager delivers great customer service.
The store manager Robert and associate Alex quickly resolved an issue regarding a return on plumbing supplies, we appreciated their assistance
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Recommended
Feb 7, 2024
Kenny provided great customer service!
Kenny provided great customer service!
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Recommended
Jan 21, 2024
Courteous and Helpful Employees
I had to buy some parts for my handy man . I had pictures on my phone Sean took the time to find exact items by matching SCU code .
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Recommended
Jan 17, 2024
Well stocked and employees in good spirits
Found all the sheetrock , and wood needed for an apartment renovation.
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Recommended
Jan 15, 2024
Great Store - Great people ...
I always head to Home Depot to purchase just about everything I need for my home. Home Depot has just about everything you would ever need, and the people are knowledgable and friendly. I had something today to pick up and the stock was HIGH On a shelf. I requested assistance and Ken came to the plumbing aisle with a 'lift' and got what I needed ..
Other times, i've had questions and employees have made suggestions, offered educational ideas and showed alternative products, expanding the ''horizons'' so to speak.
I've always enjoyed shopping at HD, it's always a good experience!
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Recommended
Jan 13, 2024
Home depot buyer
I always go on these store
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Recommended
Dec 24, 2023
None
The saugus store is my favorite store. I shop there at least twice a week.
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Recommended
Dec 19, 2023
Amazing customer service!
The manager Javy was so helpful and sweet!
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Recommended
Nov 29, 2023
Best Home Depot
Great clean store would always come back to the location
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Recommended
Nov 27, 2023
Jennifee sales cashier
Jennifer was very nice and professional. She alled me over as her line was empty and I was waiting.
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Nov 20, 2023
Terrific group of employees!
The staff was helpful at every turn; they directed me to the exact spot within the correct aisle; they joked around among themselves and incorporated me when I showed interest; the positive service continued into the parking lot, and they assisted loading multiple bags of cold patch asphalt into my car! Sorry, no photos.
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Recommended
Oct 26, 2023
The Best customer service I ever had!!!
From the moment I entered the store, she was super receptive and attentive, giving me the information I needed for my purchase and then helping me check out. I have never had such a pleasant experience as I had at this home depot with JULIANA who made my visit to the store much more pleasant and I believe that the store should hire more wonderful people like her!!!
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Oct 5, 2023
Tony in home and garden is amazing!
Tony from lawn and garden is amazing. He has helped make my yard look stunning over the past year. I usually will call to see when Tony is working and center when I visit around Tony’s schedule. I purchased cedar boxes for my vegetables and the dirt and rain from this year turned the cedar a gray. Tony helped me find the right hose and spray solution and it cleaned it beautifully. He saved me lots of time. Tony is extremely knowledgeable very kind. Thank you again, Tony!!!
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Recommended
Sep 2, 2023
kids work shop and finding a bulb
was helped at the workshop and I was brought right to the special bulb for my light by a male worker
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Recommended
Aug 24, 2023
Overall this homedepot is the go to store for all our needs for home improvement.
Recent Product ordered came in on time which was wonderful.
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Recommended
Jun 20, 2023
Personal service
If you're unsure of a product or a measurement, ask for Rusty. He offers great service and has vast knowledge.
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Recommended
Jun 15, 2023
Poor customer service
Sad this store has really gone downhill. Some great employees cashiers are great seems like a management issue. Ask people for help very few people on the floor will go out of their way to help
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Jun 13, 2023
Always meets my needs.
Great store. usually always stocked and has the materials I need. It's just a good store and the employees are usually professional.
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Jun 6, 2023
Pleasant cashiers!
Cashier Jenn was very pleasant and helpful. Store was well stocked and clean. Best store around!
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Recommended
May 28, 2023
Purchased Stove
Great shopping experience, was able to purchase a stove quickly with a fast shipment time. Employees were an amazing assistance in answering any and all questions I had along with providing documentation with information.
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Recommended
May 11, 2023
flat tire
great expcept every time i go there get nail in my tire
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Recommended
May 4, 2023
The handy store
I bought a rigid compressor and I am very happy with it.
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Recommended
Apr 27, 2023
I WAS MADE A BELEIVER TODAY
AFTER A HORRIBLE EXPERIANCE TRYING TO GET A LARGE NUMBER OF BOARDS THAT WERE NOT AVAILABLE LOCALLY, I WAS THEN SAVED BY THE EFFICIENCY OF THE SAUGUS STORE AND THERE PRO DESK MANAGER RUSTY
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Recommended
Apr 14, 2023
Luisa was super nice and very helpful.
Absolute excellent customer service she was so good.
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Recommended
Apr 10, 2023
Well stocked store and very clean. Great displays.
The Saugus store is the best Home Depot. I shop there at least twice a week.
The paint department is very helpful with my orders.