#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(346)312-4575
Tool & Truck Rental(346)312-4578
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12730 W Lake Houston Pkwy
Houston, TX 77044
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.5 out of 321 reviews
87%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (321)
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Showing 1-30 of 321 reviews
Great experience
Desiree was very friendly & helpful
by
    • Recommended
    Awesome shopping experience
    Desiree was very helpful
    by
      • Recommended
      Great experience overall
      Desiree was friendly and very helpful!!
      by
        • Recommended
        Awesome experience
        Desiree was awesome! Very great
        by
          • Recommended
          Quick in and out
          Desiree and Nathan were awesome helpers and so very friendly.
          by
            • Recommended
            Great experience
            Desiree was very helpful today!
            by
              • Recommended
              Garden trees
              I bought a limon tree and still giving me limons. They have great fruit trees.
              by
                • Recommended
                Great experience
                Desiree was helpfull
                by
                  • Recommended
                  Lost...needed help
                  Destiny was extremely helpful
                  by
                    • Recommended
                    Awesome Customer Service
                    The lady Addie in customer service went over and beyond to assist me on Black Friday.
                    by
                      • Recommended
                      Easy In & Out - Good Parking
                      This store meets my needs when I have projects to complete
                      by
                        • Recommended
                        Very convenient
                        I needed cleaning supplies and that was the very first thing in front of the store so I didn't not walk much great set up.
                        by
                          • Recommended
                          I noticed a lot of young employees they doing great job thanks for giving our young people an opportunity.
                          I really Appreciate that home depot have cleaning supplies and toilet paper.
                          by
                            • Recommended
                            Great Customer Service *shout out Christian*
                            In a world where exemplary service can sometimes be hard to come by, Christian went above and beyond, and I felt truly valued as a customer. Thank you, Home Depot, for having such exceptional individuals on your team. I look forward to future visits with the confidence that I will receive the same high standard of service.
                            by
                              • Recommended
                              Friendly associates
                              Was picking up curbside items at pro desk exit and needed 2 additional items I had forgotten to put on the original order. Emily R allowed me to stay parked where my truck and ADA father were visible while I took 3-4 minutes to retrieve and pay for the items. Jason R noticed a few defects in the a couple of boards and one of the landscape timbers and retrieved quality replacements from opposite ends of the store while I got the forgotten items. Both associates went above and beyond with "Genuine" smiles.
                              by
                                • Recommended
                                Convenience
                                This Home Depot is within walking distance from our new home in Summerwood. It’s an awesome store well stocked, neat and just full of kind and happy people willing to help. We felt right at home. Thank you.
                                by
                                  • Recommended
                                  Customer service via telephone call
                                  I wanted to speak with the employee that helped me choose a door. However. I was hung up on THREE times trying to get thru to this person. Very, very frustrating! It makes me not want to go back.
                                  by
                                    Awesome Customer Service
                                    Zach and Gidget are the best! Great customer service and fun to shop with!
                                    by
                                      • Recommended
                                      Awesome customer service!
                                      This store has awesome customer service! Mrs. G was so nice and Blake helped us get exactly what we needed for a project. I appreciate their friendly demeanor and the pleasant shopping experience we had at this location!
                                      by
                                        • Recommended
                                        Cashier
                                        Kim was very polite and helpful
                                        by
                                          • Recommended
                                          Always a pleasure
                                          Shopping here is so much easier such an amazing experience compared to any other Home Depot or home improvement story I have been to!
                                          by
                                            Great Experience via Star Employee
                                            Charlie was awesome, educational and helpful. The store was efficient. Quick in and out.
                                            by
                                              • Recommended
                                              Seth was amazing
                                              He was very patient very informative
                                              by
                                                • Recommended
                                                Great customer service
                                                I went in to purchase the 12ft skeleton. Online it showed it was out of stock but once I arrived Linda went above and beyond to check if they had them in store. Needles to say after about 20 minutes I was purchasing my 12 ft skeleton. Linda was so helpful. Also the manager, I believe her name is Toys or Latoya, not sure, but she was so helpful also. The cashier that checked me out, Alba, was also very friendly. To the guys that helped load the item in my vehicle. All were so helpful and couldn’t be more happy with my experience and purchase. Thank you!
                                                by
                                                  • Recommended
                                                  1 found this review helpful
                                                  Great assistance!
                                                  Blake from the lumber department was very helpful and understood exactly the ideas I had came in with and knew how to assist! Not only this but made the experience very welcoming/ comforting, normally I’m hesitant on walking into a building where it’s known as a ‘man’s’ store. 10/10 would go back to him for any future assistance I would need.
                                                  by
                                                    • Recommended
                                                    Appreciation
                                                    Great customer service.
                                                    by
                                                      Awesome service
                                                      I love this store. Everyone is friendly and efficient and helpful
                                                      by
                                                        • Recommended
                                                        Grateful!
                                                        Upon on arrival, I was seen without delay by Mr. Chris in the flooring department. He greeted me with a heartfelt smile and a warm welcome. I was very impressed of how he multi-tasked very professionally and greeted other customers with a pleasant smile and a great attitude. He was truly genuinely interested in helping me find items that met my needs rather than just being focused on making a quick sale. Thank you for hiring the best proficient employee to represent The Home Depot.
                                                        by
                                                          • Recommended
                                                          GREAT CUSTOMER SERVICE
                                                          Before I even enter the door I am greeted by employees making me feel welcomed.
                                                          by
                                                            • Recommended
                                                            poor customer service
                                                            self checkout employee are stubborn and have poor customer service when ask for help. Worst Home Depot place that I've been.
                                                            by
                                                              Showing 1-30 of 321 reviews

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