Reviews for Thornton #1503

We purchase a fridge for $2400. Recieved a delivery date and time window per usual. The delivery tram showed up to our home roughly 30 minutes before the set window time and the driver sat at my door for 3 minutes and then proceeded to pack up and leave. Didn't call me, didn't text me, nothing. I was right down the road, headed back to my home to receive the new appliance between 12:30 and 4:30 as per the online instructions given by YOU Home Depot the company. By the time I arrived it was 12:14 but the delivery team had already showed up, sat here for 3 minutes and didn't call anyone and then left right away. I proceeded to call 3 different people at the home depot online services and they all said they can't get ahold of the delivery driver/team. I drove to the thornton store and the manager in the appliance center told me the same garbage. HOW DO I SPEND OVER 2 THOUSAND DOLLARS ON AN APPLIANCE AND YOU CAN'T EVEN GET AHOLD OF THE DELIVERY DRIVERS? YOU'VE RUINED MY WEEKEND, YOU'VE RUINED HOME DEPOT FOR ME, AND YOU'VE PROVED ONCE AGAIN THAT YOUR CUSTOMER SERVICE SKILLS ARE OVERALL GARBAGE. I HAVE RECORDED VIDEO/PHOTO OF THE DRIVER SITTING IN FRONT OF MY HOME WITH HIS PHONE IN HIS HAND AND RINGING MY DOORBELL WITH HIS PHONE BUT NOBODY CAN GET AHOLD OF THEM. I'M SO SICK AND TIRED OF CONSTANTLY WASTING MY TIME BEING DISAPPOINTED BY HOME DEPOT AND THE INCOMPETENT DELIVERY TEAMS THEY SUBLET.

This store stands out from others due to this manager's attention to detail and friendly nature. Thanks for your help tonight!

16 years I lived next to this home depot. And about 2 times a year I give them a visit. Every time they suck. No customer service won't follow there own policy. Won't price match. Won't give discounts for damaged product.

I would like to give recognition to Carlos, 5/4/2024 @ 4.20 PM. He took the time to do computer research for a product that I was looking for. All with a smile and polite vocal tone (Paint department).

Customer service was great, thank you very much Karen for all your help.

Tim was very patient and knowledgeable helping me with my utility sink project. I had a lot of parts at home and he patiently give me options and didn't pressure me into buying any specific parts or pricier items. He was extremely friendly and polite.

The people at the Thorton Home Depot off of 92nd and Grant Are so kind and helpful and knowledgeable and it’s a pleasure to shop there.

LESLIE WAS AMAZING!!! She took at situation that was very annoying and made it soooo much better!!!! I had been waiting for close to 3 weeks for my Ryobi kit to come in and I understood with weather delay but there wasn't any communication that the order came in separately. But Leslie called their .Com and asked if we could just give one to me at a store they said they could. So she tracked down a box that was close to my work and called them to make sure it was there and then also gave me all the info to give to the location in Littleton, CO, so I could grab them. I know have my completed order and she went above and beyond to make sure I was taken care of.

I have used this Home Depot for 25 years now. I live in the Federal Heights, Sherwood Community or neighborhood. This home depot has been my go to for the home improvement project that I have accomplished from kitchen redo to my backyard, redo. Great store over the years.

Heather, Mark and Laura were all super helpful at the store

Overall Is a great store to shop there again and again

Vickie was the associate that helped us and she was so friendly and knowledgeable but honestly all employees we interacted with were also pretty great!

Excellent customer service.

This employee I worked with seemed happy to be employed by Home Depot

very MEAN PEOPLE HERE!!!!!

I bought 1/2" Birch Plywood at this location because the North Washington store is always out of whatever I want to purchase.

Store is unwilling to pricematch their own website's listed prices for that day. Was told (rudely) I would need to go home and buy it on the website and return to pick it up to obtain the listed price. Insulting to customer.

Always have a such a great attitude and attention to anything I need understanding or help with !

Do not get in Marsha's checkout line.

I was looking at vacuum cleaners and I asked the associate who was standing near me for help. Despite his physical challenges, he did everything he could to answer my questions and help me get the vacuum from the floor to the cart. Kudos to him!

I think often that customer service is dead. Marlene changed my thoughts on that today. She is amazing and we left extremely satisfied. We will definitely be back!

ryan in garden is possibly the worst person i’ve ever met.

High Five to Store #1503

Jessica was amazing to work with! She was kind and generous and was more than happy to help me figure out the best way to complete my project. Neither of us knew what we were doing but she went out of her way to learn with me. If u find yourself needing help find Jessica she’s great and will help you figure it out!

Feel Good and I always have a great experience with the staff at the HomeDepot

If you are having problems placing order online. Janessa in customer service can solve the problem. Made my son’s Christmas happy!

Michael from the wood section is amazing !!!thank you!!!

Bought one of the Black Friday deals 7.5 tree and couldn’t be happier. Didn’t intend to buy BUT the price was too good to pass up. Thanks Home Depot always the best!

I purchased an LG All-in-one washer/dryer that was delivered and installed almost a month ago. I found that it had recently gone on sale, and they credited my account for the difference!

I came to get a part for my sink, and the associate that helped me was very rude and unprofessional. The associate walked away and never returned to help me. Very bad customer service. I will never shop at this store ever again.