Hi Jill,
Thanks so much for your feedback. Every review like this one helps us as we consider new design elements for our products.
The surface scratches which appear on stainless steel sinks rarely have any appreciable depth and will become less noticeable with age. Your sink will look better a year after installation than during the first few months of use due to the fact that the scratching will have evened out. All sinks manufactured in stainless steel perform in exactly the same way.
Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning. Most minor scratches can be softened with a fine (white) 3M Scotch Brite pad, or 3M Scotch Brite Natural Fiber Non-Scratch Scour Pad, accompanied by a deep cleansing agent such as Bar Keepers Friend.
Please contact our customer service team at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.