Thank you for reaching out, I am sorry to hear you did not like your new sink.
Scratches are inevitable in any sink material, including stainless steel. These are merely usage scratches. Overtime, these scratches will become uniform with the sink's grain and blend into the overall finish of your sink with proper cleaning.
The surface scratches which appear on stainless steel sinks rarely have any appreciable depth and will become less noticeable with age. Your sink will look better a year after installation than during the first few months of use due to the fact that the scratching will have evened out. All sinks manufactured in stainless steel perform in exactly the same way.
Please contact our customer service at 1-800-775-0703 or customerservice@kraususa.com if you’d like to continue the conversation.