Reviews for Augusta, ME #2404

I recently visited the Home Depot store in Augusta, ME, and I had an exceptional experience thanks to Tori, who works in the Pro section. We came back to purchase a few more boxes of our flooring and initially struggled to find it. An employee had informed us that it was no longer available. My husband asked if they could check the availability at the Waterville store, and we were prepared to make the trip there. When we mentioned this situation to Tori at checkout, she took the initiative to research it further. To our delight, she found that the flooring was actually available in aisle #2 of the Augusta store. Tori then walked us over to the aisle, where we were able to find and purchase the flooring we needed. Tori's dedication, helpfulness, and excellent customer service turned what could have been a frustrating experience into a very positive one. We are extremely happy with the assistance we received from Tori and would like to commend her for going above and beyond to help us. Thank you, Tori, for your outstanding service!

Ordered a rug a few weeks ago. Very pleased with the service process and efficiency of the sales person that waited on us, he made everything go easy and smoothly, very pleasant. Thank you Elijah!! The carpet is beautiful, can't wait to have it installed!

I always have the best interactions and get the best help from the employees at the Augusta location. Top notch!

I have shopped here many times over many years. Over many shopping visits I am very pleased with all the help I have received.

My wife and I were in to pick up locks, we needed our keys matched if possible. Julian, one of the front end leads was able to help and resolve our issues. Personally, I think the level of customer has been lost in today’s world. Julian was kind, hard working, helpful, and incredibly patient. Hands down the best employee experience I have ever had at The Home Depot and I could not be more grateful.

We were there close to closing time with the intention of taking a look at appliances. We ended up finding a great deal and the employees were so patient with us and very kind, despite our sale causing them to stay late. We will be back and hope we can work with Cory and Earl again!

Meredyth is very pleasant and extremely helpful at the checkout counter.

an easy store to get in and out.

I called this morning and got Bill. He was very helpful with helping me find a discontinued item that I had been searching for. We later went to the store and Anita was very friendly when I asked for help at the Pro Desk and asked to make sure we found everything when she saw us leaving. Chris B also helped us find several items for a DIY project that we were unsure what exactly we needed. e couldn't have figured it all out without him. It was very nice having help with our project!

My problem is the layout for the electric carts. I have a mobility problem. My store plugs the carts in at the first door, where there is little to no heat. Maine winters are cold. Please park these carts inside the store.

I bought a $178 light while renovating my house. It doesn’t fit the (finally) finished cabinet so I took it back today, fully expecting store credit since I don’t have the receipt. (As you can imagine, LOTS of purchases and receipts in this proct). New HD policy assumes if you don’t have the receipt you must be a thief, no returns, no store credit. I am insulted and now dine shopping the THD.

Our new fridge we ordered was clearly damaged at the factory and wrapped up anyway. NOT the fault of the Augusta, ME Home Depot or the delivery drivers. The Augusta, ME store went above and beyond to help us get a replacement as quickly as possible. All involved with exceptionally caring and professional. They made sure we were happy and followed through with their excellent customer service.

Very helpful staff each time I’ve been in!

We bought four "big" appliances for our new home. Prices were great. The employees are ALWAYS terrific and knowledgeable. We have never had a bad experience at this store.

I don't see a whole lot of difference. In the past I had to deal with a whole lot of crooked lumber. I hope this improves, No lumber is perfect, but crooked lumber is a complete waste of time and will drive your customer to the other guy. At no time should BAD crooked lumber be put back on the pile, it should be removed and sold at a discount. Take this advise seriously, it will save you from going bankrupt. I am not a novice.Good lumber will drive your business. They will also buy other things.

Lumber products so much cheaper!

Any time I take on new tasks I may not be familiar some procedures Home Depot usually set me in the right direction to get started. As they did today!

I like it alot sooo good!

Thank you, for helping get out walk in floor problems solved.

I'm a regular and always have a great experience.

If your looking for an appliance in the Augusta me. Home Depot ask for wanda

First time at this location and the store was very clean shelves stocks and their computer inventory was accurate … employee named Peter was awesome… very helpful and friendly without asking he helped my lift a table saw onto my trolley and then helped me load that plus all my lumber into my truck…

Just small stuff about the Augusta Home Depot that I love. I feel it’s always stocked well. Isles are always clean and not full of overstock. Product selection is always top of the line.

Employees went above and beyond to make our visit pleasant. Thank you

I just went in and bought a washer the customer service was extremely excellent her name was Karen and I will definitely go back and buy from her again

I love Home Depot, from the tools to the little birdies flying all over the store. The Augusta store is clean and easy to shop. They have a great ProDesk staffed with knowledgeable friendly employees. Staffing is short at most businesses these days, but I can always find someone to help. You cannot beat their sales on tools!

I was totally confused by the changes in lightbulbs. Thanks to a sales associate, I got all my questions answered and help finding what I needed.

I love how Home Depot hires experienced people to help their customers. I was recently helped by "Super Dave". He helped me pick out the vanity that would work with my existing plumbing and then helped me find a compatible faucet.

I got a couple custom gallons and the service was great. One was a color match and the other I had the label from a can I bought 10 years ago and they were able to still produce it. Good price on the gallons as well.

Great service, Olivia and Sam were very helpful and couteous.