Reviews for Dale City #4604

On my regular projects at home, I get the best advisement and recommendations from the Dale City HD staff. Fall, Winter, Spring or Summer, the team is exceptionally knowledgeable of the store and where all the products are. One could surmise that they live in the store but that would not make sense…needing the most remote of item and walking in the door, “ I am looking for AC vent deflectors,” and the team member at the from of the store would just rattle of the isle and bin as if they were waiting on me to step in the door to ask the question. “ Isle 7, bin 18,” though skeptical one would go directly to the location an would marvel at the response! That is dedication and true customer service. I have been with HD since the beginning when “ Home Base” was the boss of hardware. I still get surprised by the stay and their professionalism…that’s one of the reasons I keep coming back. Dale City Home Depot, top notch abd # 1!!!

Going to this location is a foray into chaos. There are items on the floor that should have been stocked appropriately the night before, employees walk past without awareness nor concern for the patrons, and the aisles are overcrowded with product. Even after getting guidance, the item I sought was not to be found. Tragic.

Bought online, price reduced, would not honor adjustment so I just returned everything!

Stopped in to purchase materials for repair for kitchen. Super helpful Associates in Plumbing (Faucets) and Garbage Disposal. Problem when I went to Self Check out - you need a Mobile App code to receive Military Discount. Phone went dead when I tried to pull up website; Associate at check out was of no use. No App; no Discount. Asked to speak to Manager. Not sure this is applicable for those who do not know of this new requirement and I had previously been to a store in another State and had no issues. If a Veteran does not have a cell phone, but has their ID; I think there should be instances where it can be waived in my humble opinion.

The store nearest to me will only accept cell phone APPs to obtain a military discount. I am old and so is my cell phone and I do not do APPs.

the workers who help me was so helpful and appreciated

I had an issue with the quantity received with an online special order. I called the store and got PRISCILLA She verified, prior to my arrival, that there was an issue with the shipment and that the missing items weren't in her receiving department. She issued me a refund and then SHAYLA assisted me with reordering the items online. GREAT TEAMWORK!!!

I have been a Home Depot shopper for decades and tonight was the first bad customer service I ever encountered. I did not have my cellphone, so I could not apply the military discount. I asked the young man at the self-check if he could enter it for me. He started to tell me that it wasn't his job, it took too much of his time, it would be the last time he did it and grumbled some other things beneath his mask. Then he gave me a crumbled up set of instructions for setting up the military discount application, which I had already done.

Been looking for 3 months and decided now is the time to buy.

Restroom was horrible. No paper towers, exhaust fans no working and really, really dirty with trash and water on the floor.

I have just moved here and the people here were so friendly!! Especially Rayn and Kimi?? Kimchi??

Cashier is rude and mean to other cashiers.

Safa the return cashier was extremely rude and screamed at me in store. She had finished with the customer in front of me who was an older lady and she said, “next” when looking at me. I gestured that the older lady was still getting her things together and was impeding my movement. Safa then screamed “NEXT” at me and o verbally told her the older lady hadn’t finished yet. I then asked Safa if she was ok and she ignored me. She did my return and was rude the entire time. I do not appreciate this type of customer service

Jason P is an awesome employee! He’s always willing to go that extra mile to help me find what I need and takes the time to educate of the different products. He has a go getter attitude and a great smile to go with it!

Apparently in last December Home Depot changed the way in which eligible customers can be afforded a military discount, without forewarning such customers of the change. The new method requires that a customer have a cell phone and be registered into a Home Depot's account, rather than simply showing a military ID to be afforded the military discount.

I bought a new microwave and dishwasher and had a wonderful experience...

Love coming to this store! The employees are so helpful.

Managers need to rethink placement of carts. Should be some where needed, such as outdoor garden area. Customers get in there and see an item they decide to buy and then have to chase down a flat cart. Plus store doesn't seem to have enough available.

Thank you to your customer service team for attempting to correct an issue I had with my return of 2 toilets for a refund. I lost $44.00 due to issues within the system at Corporate Home Depot and they tried to resolve.

Best customer experience constantly given at this store. The workers are quite kind and helpful, even if they aren’t sure, help is called to direct me to what I’m looking for

Always a good time at the Home Depot

Ordered carpet twice in the last month and had to wait for Francis to come into the store or give me a call to place my order. The manager over flooring could not place my order. Francis was helpful both times and great customer service.

All of the associates there are very good at tending to getting you what you need, and ask for the manager named John B, OUTSTANDING customer service!!!

There wasn't a single cashier on duty. The employees told me they now only have self-checkout. Unacceptable!

The service has improved so much and the staff is so friendly!

Imagine buying small nuts, washers, lock washers and screws. Now imagine 10 to 35 of several of these ... and No Plastic Bags to put the items in. Put it in the cart... and they all fall to the floor in seconds. The associate said, "this has been that way for quite some time.". Why can't the manager take charge of this and buy sandwich bags for customers to store items they want to purchase?

I bought a washer and dryer and couldn't have been more satisfied

all the products I got in this store for years were top quality.

Great customer service!

Easy Peasy Lemon Squeezy - quick Water Heater Install in a snap. Major company was $800+ over and charged more for water shut offs.