Reviews for Duluth,MN #2817

Great service today in the window depot

Elise, Brent, and Eric were so helpful. Definitely appreciate the customer service they provided.

I've noticed that HD is carrying more unusual plants than in the past and that the plants I buy have been well cared for.

We are preparing to renovate our home both inside and out. We intend to replace most of the flooring, painting, etc. and then next year we will be redoing the exterior. This was our first visit to Home Depot in quite a while. Pleasantly surprised while visiting multiple departments at the willingness of people to help us out in looking at carpeting, flooring, cabinets and building materials. We will be back as the project unfolds this spring/summer. Very well run store.

STORE IS WELL STAFFED WITH PEOPLE TO HELP. ALWAYS CLEAN AND ORDERLY.ALSO SO HELPFUL WHEN I CALL WITH A QUESTION.

Eric was very helpful with my purchase of pavers and rocks. He even helped me load them in the truck! Trinity was extremely friendly and made sure I have everything I needed for the job!

It's outstanding!! So helpful.

Karen is the kindest and most courteous cashier. She will interact with you and converse based on your purchases, but not in an intrusive manner.

Alexis was awesome at the check out, she was friendly, chatty ( but also did her job). She also helped me load lumber into my vehicle.

Had just what I was looking for in stock.

I was looking for a new refrigerator and found just what I was looking for. The employees were friendly and very helpful.

We were able to get several different products from bird seed to a Milwaukee air compressor. Friendly staff and ease of check out. Great selection of brand name products.

So impressed with attention given to assist me in my purchase. Alexcis was great

Eric thank you for all your assistance with our granite countertops purchase, selection, measurements, and install. Definitely the reason we choose Home Depot again for our granite full height backsplash.

The Mgr was very helpful to resolve a price difference between what was listed at the store and what was quoted on the website.

Bethany is so kind, nice, and positive! She was so helpful!

Debbie went above and beyond in helping with cutting some steel pipe.

I was very impressed with the help I received from two young men. Measured my car to make sure box would fit so I didn't have to use delivery service also carried out to my car

I went to buy foreign Web site said they had 22 units in stock. I drove 2 hours to get to store. I was told they had all 27 box I needed to complete my project. I was told if I paid for all 27 boxes, I could pick up the 20 boxes I had room for and the remaining 7 boxes would be held for me to pick up later. When I came back latter the service desk looked at my order and sent me to the check out area. I waited there for a while and then the agent called a few people and sent me back to service desk. After talking to the third person at the service desk I was told that the product as not on hold for me but they had 6 units on the floor I could take. A manager came out. & not introduce themselves and did not offer a solution. I suggested that they ship the remaining box to me at the store's expense. I was told it would happen by the nameless manager. I took the product home. I found that two of the boxes had been opened and taped shut. They held damaged product. I am still waiting for the final box of product.

Today, this store sold me a supposedly brand new, original packaging Ring video doorbell. When I got home and registered it, Ring told me it was already registered to someone else. I called the Duluth Home Depot, whose manager said that someone returned it and didn't tell the store they had registered it. That's completely unacceptable. They should not be selling returned products as new, and it doesn't matter that the packaging looked new. Equally bad, the best the manager could offer me was for me to go back to the store and exchange it, which I told him absolutely not; of course I don't want another from this store. Yes, they'll refund me but how about my time wasted on extra trips, time on the phone with Ring, etc. On top of that, I relayed to the manager that I had a very good experience with a knowledgeable and helpful employee the day before. The manager did not acknowledge that or say he would relay the message to the employee.

Gabriella was absolutely amazing at the check out she was very helpful and friendly

Friendly, knowledgeable staff. Always have a good supply of quality products.

Alexis had amazing customer service very friendly and funny. Made it a 10/10 experience.

I was in just a few days ago with my daughter to pick up some panels that needed to be cut and Brandon made or trip 100% worth every second we were there. He was beyond accommodating and his attitude toward my daughter and I is somthing that should be taught to every HomeDepot employee. I have never felt do welcome in a store before our trip to duluths home depot. Brandon was so positive, helpful and easy going I can't imagine have dealing with anyone else during our trip, he alone is a big reason for the next time I return to this store. Also our cashier was very helpful with getting us in contact with Brandon to get our needs taken care of and she was extremely nice to my daughter and upon checking out. I can not remember her name but she also deserves recognition for her outstanding service.

Every employee was so helpful and kind to me!! One of the best shopping experiences I have had in a long time!!

We were helped outside to load our large item by a very nice person named Jamie. We did not even have to ask for help, he saw us with our item and came right over.

The folks that I know here who work here day in and day out have always been so easy to work with. Thanks for the great customer service. Josh

We have been so satisfied with shopping at the Duluth Home Depot. The staff is friendly and helpful, as well as knowledgeable. We have bought all our kitchen appliances there and are in the process of getting new carpeting. They prices are competitive and they have always had what we needed.

Employee service is above & beyond, as a senior, so appreciated. It's so easy to locate items with their aisle & bin markings, when directed.