#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(208)389-6824
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
3639 E Federal Way
Boise, ID 83705
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Customer Store Reviews

  • 4.6 out of 371 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (371)
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Showing 1-30 of 371 reviews
Thank you Brian!
Thank you for your help with my garbage disposal plumbing problem. You found the right part and even took too me to demonstrate how to use it. Best guy ever!
by
    • Recommended
    Beautiful Healthy Plants
    I love coming to Home Depot for my plants. They have a wide variety of plants and planters for my indoor and outdoor needs and I’ve had great success in keeping these plant babies alive!
    by
      • Recommended
      Great supply
      Wanted to add more lightning to the home.
      by
        • Recommended
        Problem Fixed
        An order I placed (in store) was correctly done, but the items delivered were not. Kim (Service Desk Supervisor) was super helpful in getting it resolved quickly. Basically she fixed the problem and was fun to work with. Brandon was also involved in figuring out and fixing my problem.
        by
          • Recommended
          Above and beyond
          Dave assisted me in both the survey and with applying for a job at Home Depot
          by
            Excellent employees
            I always have someone to help me find what I need. And if I have questions the staff helps to answer them. Good parking and great store
            by
              • Recommended
              Shopping
              I've recently started using home depot as my go to supply place for repairs. A lot of your associa, very eager to help and and as of lately the quality of customer service. Has been up very helpful and informative. And if they don't know it, they will find somebody who does and I appreciate that.
              by
                I had the best sales associate
                I had the best sales associate and experience picking out all new kitchen appliances. Alex at the Federal Way location was very knowledgeable, patient and humorous and made the whole experience fun and enjoyable.
                by
                  • Recommended
                  Custom Living Room blinds
                  We ordered blinds from Home Depot for our living room and they are perfect. They had to be custom made and they fit to a tee as well as work wonderfully!
                  by
                    • Recommended
                    Neighborhood Supply Stop
                    We love having the HD in our neighborhood. It is so convenient to get to and usually have what we need. The Garden department has a great variety of plants. Enjoy the seasonal promotions and decor. Wish prices were more competitive.
                    by
                      • Recommended
                      Excellent Customer Service
                      Great location and always kind and professional staff. Thank you!
                      by
                        • Recommended
                        Sheryl rocks
                        At the contractors check out is the most wonderful and kind woman named Sheryl. She is always kind and friendly and so very helpful. Thanks Sheryl for all you do!
                        by
                          • Recommended
                          Great store
                          The East Boise store is by far the best in the valley. I’m at Home Depot for work on average a couple times a week and 2 to 4 times a month for personal reasons. The staff is always helpful, shelves are typically stocked well, and John and Bill, as a pro desk are extremely helpful and knowledgeable.
                          by
                            • Recommended
                            If you make a return, you’re a bad guy
                            We bought a doggy door insert for our home, the insert was too large for our back door so we decided to make a return. The return lady was condescending and rude. Before looking in the box she said ‘we don’t like to take returns with missing parts so I don’t know if I can put this back on the shelves’, I told her there weren’t any missing parts to which she responded ‘well I imagine the condition is pretty bad and we don’t like to take those either’ to which I said ‘feel free to take a look at it’. The door was in perfect condition with all the parts. She rolled her eyes and said ‘okay’. I really wanted to say ‘lady, I’m not returning this to take advantage of you, the insert literally doesn’t fit!’ but I could tell she already made up her mind about what I was doing. I understand people can have a bad day, but is it too much to ask not to be talked down to when you’re making a valid return?
                            by
                              Always a GREAT store
                              Shop at this location in Boise 90% of the time. Nice staff. Thanks to Cheryl for always checking me out with a laugh
                              by
                                • Recommended
                                well stocked shelves
                                Products I was seeking were in stock and the prices clearly marked. Assocaites were helpful in finding products and at checkout as well
                                by
                                  • Recommended
                                  great customer service
                                  no matter what your hardware needs are the people at this location will do their best to help you out. and cashier Sheryl have you smiling before you leave.
                                  by
                                    Wonderful Employees!
                                    All of the employees I interacted with were extremely friendly!
                                    by
                                      • Recommended
                                      Great, helpful store!
                                      Employee, Karen, was amazing!
                                      by
                                        Clean, orderly, and well stocked
                                        We shop regularly at the Home Depot on Federal Way and always find it to be clean, orderly and well stocked. Additionally, we are always able to find help from a friendly sales person when we need it.
                                        by
                                          • Recommended
                                          Amazing Customer Service from Kim!
                                          Kim went above and beyond. She is the definition of customer service! She was the only employee that constantly checked in the make sure that the CORRECT product was being delivered to me after numerous attempts to get it.
                                          by
                                            • Recommended
                                            Always So Friendly
                                            Bill and John at the Prodesk are always so friendly and helpful, they are the best!
                                            by
                                              Predictable
                                              The familiar faces and consistent work ethics make going to this Home Depot a relaxed and a efficient trip.
                                              by
                                                • Recommended
                                                Exceptional
                                                Had a very good experience at this Home Depot store. Every employee I encountered was very friendly and helpful.
                                                by
                                                  • Recommended
                                                  AMAZING CUSTOMER SERVICE
                                                  Being a single woman who IS NOT handy...walking into Home Depot always feels stressful...but not this time. I was immediately greeted by a wonderful lady who directed me to the location I needed to be. Was helped by Nick, Tom & Haley with such kindness...I was completely blown away. Thank you so much for creating such a great experience.
                                                  by
                                                    • Recommended
                                                    Nice employees that were actually helpful.
                                                    One gal in garden totally explained what I needed for my yard and explained process. The cashier was very friendly and helpful!
                                                    by
                                                      • Recommended
                                                      Always satisfied
                                                      We always find what we're looking for and the staff is always friendly and helpful.
                                                      by
                                                        • Recommended
                                                        I love this store, since the first time I came here workers have been super helpful & friendly towards me, rare to find great customer service these days
                                                        I love this store, since the first time I came here workers have been super helpful & friendly towards me, rare to find great customer service these days. Keep it up guy’s!
                                                        by
                                                          • Recommended
                                                          Customer Service and Beyond
                                                          I was convinced all employees at this store had the same negative demeanor as one in particular behind the customer service desk ... until recently when I was helped by Cynthia. This particular employee goes above and beyond to be of service with a genuine interest in her customers. She is efficient, she is knowledgeable but most importantly she loves her job and people. Each time I see her I smile ... and I look forward to my next trip - hoping she is there to interact with.
                                                          by
                                                            • Recommended
                                                            Exceptional proces, quality, and engaged, knowledgeable employees!
                                                            I find successful experiences at this store time and again. This last time, Pete in paint, Barb in garden, and Maria at check out went above my expectations! Every time, the employees have been knowledgeable and fully engaged with me, even when I come in clueless and genuinely need help. Thanks!!
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 371 reviews

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