Reviews for E Charlotte #3639

Purchased 80 lbs pavers and got assistance with getting them off the shelf, taking them to my SUV and putting them in my vehicle with no hesitation. Great experience.

I purchased deck materials with the help of my contractor. Melita at the Pro Desk was available to assist us with every step of the process. When other associates were not occupied with customers, Rob and another assisted Melita with checking stock and pricing. I truly experienced the right time with the right associates.

Jayanti made my HomeDepot shopping experience memorable! Jayanti was smooth on the register and my checkout went fast to include activating my discount. The other employees that I passed, NUMEROUS TIMES, never spoke to me or offerred any assistance. Jayanti deserves a RAISE!

military discount assistance

so happy when they help me

Harsha is by far the most knowledgeable and courteous employee I have ever come across at a Home Depot.

We purchased a Quartz counter top at matthews location great experience Albermarle rd store is also great.

I could not get help to save my life in this store, I was astounded by the grown men you had employed who stood and I looked as I ( a young single parent) tried to load a nearly 200 lb portable air conditioner by myself, and get it out to my car, and loaded by myself as well. The only time I ever was able to make contact with an associate was when I paid for my unit (400$) and they acted like I was stealing it! I have never been so disappointed in a shopping experience, and I would never return to this store. Lowe’s might not have the same selection on certain items, but at least they hire competent employees.

If you need real people help go to this location to lumber. Dallas and Miles go above and beyond to help. Dallas is hands down the man who knows. If not he'll find out.

I just had the best experience with a cashier on Saturday, Sherry was in the garden department and she was just so delightful. I left there having a better day because of her. Thank you for hiring amazing people

If your a contractor don’t waste your time

Every time I go there I get what I need. It’s my favorite store along with Costco!

I am so extremely impressed with the service that I received from Frank and Tom I have frequented Home Depot on several occasions and no one has ever been rude but no one has gone out of their way to make certain that I have all of my questions answered and provided the best service well I have to say both of these gentlemen did that for me and because of that I will make this my preferred start to shop at

But i always end up buying more than what i supposed to..lol

the signing up with the aps is horrendous

I needed some plywood sheets ripped, and the associate immediately jumped on it and took care of it. Multiple associates offered help while I was in the store. There were also plenty of items on shelves, though some items were in short supply, such as clear acrylic caulk.

Very friendly and helpful staff.

I recently purchased a 52 inch Husky tool box from East Charlotte Home Depot. It is a beautiful box and very well made. It comes with draw liners, soft close draws and lots of space to put up my tools. I have been shopping tool boxes for about 4 months now and I can say that if you are in the market for a butcher block mobile tool box no one has anything on Husky tool boxes. They are also competitively priced. Their team even helped me to load up the box on the trailer. I really enjoyed my experience of purchasing my new Husky tool box from East Charlotte Home Depot. Thanks you

Every employee we encountered in the store was friendly, smiling and helpful

Store condition is average with spot shortages of different materials at various times whihc is not unusual

This store was very clean & well stocked. The employee we dealt with was super friendly & knowledgeable. Great experience at this store!

Ms. Victoria Matias was very professional and attended to our needs. Her customer service skills was exceptional.

Empty shelves. Rude employees like Harold make it a disappointment to shop here.

The store is very clean and the associates are very friendly. Phillis was exceptional in helping us find our appliances! Highly recommend this location!

Most of my trips to HD put me in lawn and garden (yard tools, plants, seeds, fertilizer). I have noticed constant improvement in displays. Many items are locked down, but it is easy to get someone to open them. The prices are reasonable. Cashier assistance is always commendable. Usually someone asks me if I need assistance loading. All in all, HD is good shopping experience.

The store is located just minutes from my home, had easy access to product, with affordable pricing.

If you need some thing simple and you know what you want this could be an easy trip for you. Customer service here is very poor though. If you have returns, be prepared to be looked down on and made to feel like a scam artist.

great shopping experience

If you need help with a plumbing project, see Keith in the plumbing department. He knows his stuff, and he WILL help you find what you need!