Reviews for Eagle Creek #2014

I purchased a NEW 2024 Lawn Tractor on-line after the store refused to process my order at the store. The tractor I received was a different model and year (2022). It was apparent that the tractor was sitting in the store's inventory, outside, for a significant period of time. The fenders were broken, the controls rusted, the battery used and the engine oxidized. ANYONE could see this tractor was not NEW and fit for delivery but the store team made a conscious decision to deliver it anyway. They actually sent it out in a box truck, unsecured to a wooden pallet and not securely wrapped. It took 3 THREE attempts to have the tractor picked up and returned because each time "the wrong truck" was sent to pick it up. This whole process started on March 31, 2024 and not resolved until May 14, 2024. Numerous phone calls had to be made to customer service and the store, usually ending in frustration. One of the store managers, David, actually took responsibility, apologized and had the tractor picked up with the correct truck on May 3rd. Unfortunately, the refund was never processed and it took multiple phone calls to the store to secure the refund. The manager that finally processed the refund actually thought it was appropriate to scold me for being frustrated and "rude" to her staff because "hey, mistakes happen". This store management team displays organizational incompetence coupled with a complete lack of customer service skills. With so many other home improvement centers to choose from, I will NEVER return to Home Depot.

I needed two pronged replacement bulbs for my porch light, but I needed a certain size which only Home Depot carried.

Buying my refrigerator was timely and efficient!

Staff at this location are so friendly and helpful!

This is a great place to shop as there is staff everywhere to help you find what you need. The store is not cluttered and labeled well. Great place to shop.

Silas was so very nice and helpful with loading our purchase into our truck!

Rob on High School Road is AMAZING!

I went into the store and got my things and got out,the staff were nice and friendly, no problems at all.

With everything going on today is was so nice to enter a store and get greeted and great customer service all in one place. From the guy stocking the shelves to the workers thru our the stores. Hats off to you!!!!!

Best service and best quality product.

Mary had great customer service! Had me in and out 😌

Employees were so helpful, kind and professional.

The store was clean, employees were friendly. Lucy really helped us with prices and best brands. We had a gift card we hadn’t use in years and she was able to get that used and saved us so much.

KD and Lynda in the paint department are absolutely amazing, and Denise was so friendly and helpful. I will be coming here for all of my home improvement projects in the future!

Best price on carpet tiles that I’ve been looking for all over west side Indy!

I just ran in for a lightbulb for my garage. I was met with one after another workers asking me how they could assist. I have been other places before, but here I genuinely felt welcome. Thank you Home Depot well done!!

Bought 10 bags of paver base online for pickup. They tried to hide a busted bag at the bottom that was about a 1/3full. Go to get a refund and the returns people were rude about it. Get back to my warehouse and had 2 more damaged bags. Worst hardware store in the city. Online pickup orders should never get damaged product, ever!

I purchased the wrong item online and with the help of three outstanding employees at the Eagle Creek Home Depot...Donna, Drew & OhShay...my Grandson will have a very Merry Christmas!!!

Chuck was wonderful in helping me find gallons of distilled water. He also helped me with paint and distilled water a week ago.

i bought these items for use in our garrage during winter. exceptionally good.

i ordered a new water heater and it was installed the next day. Great service

We went in searching for flooring Jordyn in the flooring department was quick, kind, and guided us through all the steps needed. We went back to get our product and David was extremely thorough and went above and beyond to help us get what we needed!

Went shopping today everything looks great 👍🏼

Jesse gave excellent customer service!!!

Am easy shopping experience for a new refrigerator.

We need a Home depot in Plainfield, IN.

Great service! I was looking for help ordering flooring supplies. The flooring specialist David not only helps me order my supplies but also provides helpful information/resources to complete my projects. It is not hard to see that he enjoys his work which really make the shopping experience special!

Jeffrey at Home Depot straightened out my credit card issue and I was able to purchase my Toro Lawn Moyer without incident. He brought the product out to my vehicle and shook my hand and wished me a great rest of my day. Pleasant experience!!!!

Great customer service and friendly home improvement to visit..