Reviews for Eldersburg #2581

Nice, friendly, helpful, professional staff! Thank you for caring for your customers and treating us with respect, especially those of us who don't have a clue about how to explain what we need. Stay safe.

Of all the Home Depot stores that I visit this is THE Best Well stocked, friendly staff and always helpful

I used to dislike HD and began going else where, however lately there have been some very pleasant employees, with whom I have been blessed to encounter.

We went in to purchase a John Deere riding mower. The store had one on display. Our salesperson, Wayne, went out of his way to help us with the purchase and answer all of our questions. He arranged delivery and called the Home Depot Credit Department about interest free financing. Wayne is the kind of employee that cares about his job and his customers!

Poor customer service with check out today.

I went to Home Depot with a list for outside projects. One was for hardware to install my hammock. Gentleman helped with everything I needed. Made sure I had stainless hardware being it was for outside. I would not have known any different.

Recommend just fine as long as you are not trying to curbside pickup. Both attempts have failed and although it is a great concept, they cannot properly fulfill the orders. Go inside and shop.

Home Depot is one of the few retailers in the Eldersburg area where I don't mind getting lost. Usually there are things of interest around the store so that I don't mind wandering around. And when I am ready to find what I need, there are sales associates that almost always know where whatever it is I want can be found.

Very friendly. Excellent staff.

very nice customer service there, no problem anytime I go there they are always helpful

I had to return a leaf blower due to missing parts. The Westminster, Md store would not accept the blower. My receipt clearly indicated it was still under a 365 day warranty but the sales representative and the manager insisted it was only a 90 day warranty. Not the time to argue during a pandemic. I came home and made a call to the 800 #. I explained the situation and they verified my information was correct. I was sent to the Eldersburg, Md store. I returned the original blower and got a new blower with all the parts at the same purchase price, a $20 difference. I tip my mask to Pam at the customer service at the Eldersburg, Maryland store for being very polite and professional and saving me a lot of aggravation!

The Sykesville store always has friendly employees that are willing to help me when I need help. I previously lived a half hour away and 4 years ago I moved 5 minutes away from Home Depot. I always have a project going on for myself or a relative or neighbor. I make many trips there and they always have what I need.

shopping at homedepot is always an experience because all your products are the best

Excellent customer service. Friendly and professional. My online order was ready for pick up with no delays.

Of the home improvement stores including other Home Depots, Eldersburg's store is the friendliest, and most neighborly that I have ever experienced. I had some projects in mind and Billy, from hardware, demonstrated details of what to do and expect. His concern for safety and interest for a successful project was refreshing. Women are treated equally at this store, and are encouraged to try anything that the store has to offer. I can't wait to start my next project. Thank you.

Love this store, it's the best around, the staff is always helpful and friendly, items are easy to find.

I drove out of my way to go to this Home Depot because they had green Metal Roofing in stock, I did find the six sheets of green Metal Roofing. After that I had a miserable experience with the cashier Norma who could not manage to find anything in the system that I had purchased, then Norma ended up charging me $46.82 for two pieces of red metal roofing that I did not have nor did I ever get. Now before I can be refunded for the two pieces of red metal roofing that I did not get. I must drive an hour back to the store to produce my receipt, can’t see how this is necessary now that everything is on there computer and receipt / number with everything I purchased and the credit card number to be refunded. Now I have to dispute the charge through my credit card company thanks for the headache Home Depot!

Very easy to find what I was looking for, the sale person was helpful and friendly

Claudia, at checkout, went above and beyond in helping to speed the process. We were on our way in no time because of her help. THANK YOU! Jim

Nice people. Great service.

If you want a kitchen remodel this store has the staff to assist you!

If you need any type of assistance here seek out the help oldest employee.The rest aren't trained on doing anything but stocking shelves and will not offer to help.

I asked a employee who was sitting on a forklift for assistance with getting 9 sheets of 3/4 " 4x8 plywood.The employee told me 9 SHEETS of plywood wasn't enough for forklift assistance,that I could just use a handcart for that.He was not only LAZY,he was wrong!The handcart could only take 6 sheets of plywood.

The store had excellent customer service during my visit, I had been to other Home depot were I had to wait and employs just walked by without acknowledging or helping us. One store even when we asked for help no one came to help for 30 mts and we walked out. This store Rob was very helpful and I recommend this store to everyone.

I have 4 large box stores I could easily go to from the central location of my home. I choose The Home Depot in Eldersburg for the friendly and knowledgible staff and pleasant atmosphere. Staff say hello and truly want to be helpful to their customers. I choose Eldersburg!

This is a wonderful store. Everyone is helpful and knowledgeable.

Clean, well maintained store. Has courteous and helpful staff.

prompt, service at the service desk, nice and pleasant people

The right arm doesn't talk to the left arm at this location. service desk doesn't know who or what skills the employees have. Wasted over an hour trying to get a lock rekeyed. Only to return it for a refund. I'll buy it somewhere else.

Friendly and helpful associates