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Showing 1-30 of 562 reviews
Dec 4, 2022
My favorite shopping place!
I just love shopping at Home Depot!
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Recommended
Nov 22, 2022
Friendly and Helpful employees
I needed a new dryer because ours broke down. I was able to find one and am getting it delivered in the same week!! outstanding
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Recommended
Nov 17, 2022
Helpful crew
The gentleman who helped me Griffin, was very knowledgable, helpful and patient. He also was able to offer me the promotion to be part of HD Pro. something no one else has done despite numerous times and spending lots. So I'm glad I was finally able to enjoy that perk.
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Nov 11, 2022
Don't waste time here, go to West Springfield store
Unfriendly IF you can find someone, then they act as if you are bothering them when they do try to help. Staff doesn't know what they are looking at, good vs bad product, rude front agent at customer service, poor stocking levels, nothing is where it should be stocked
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Nov 7, 2022
Awesome customer support
Look for Brian when you go. He helped me with getting all my counter tops and sinks had a amazing attitude and was super nice and helpful. Best customer service I have ever received
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Recommended
Nov 2, 2022
Employees
Helpful employees. Nice washer.
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Recommended
Oct 30, 2022
Great associates
I actually had someone ask me if I needed help, his name was Jordan and he was so great to work with!!
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Recommended
Oct 11, 2022
Skinny brunette self check cashier doesn't want to work
Went to self check out and had 2 bolts from hardware that doesn't have tags and need to manually be looked up. Never had an issue at self check out with them before until today. The skinny brunette who was too worried about her phone in her back pocket. Was extremely upset because I asked for her to look up the 2 bolts ( actually do her job). Very rudely she told me to go to a regular register because she was too busy. I was the only person in the self check out.
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Oct 9, 2022
HELP WITH CHRISTMAS SOLAR LIGHTS
LASHARIE WAS EXTREMELY HELPFUL AS WE WANTED TO PURCHASE A STAND FOR THE LIGHTS. SHE HELPED US WITH A SMILE AND SUNNY PERSONALITY
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Recommended
Sep 18, 2022
Great associates and management
I frequent trips to this store and the management and associates are always extremely helpful and kind. Adam the ASM and Sam from the appliance department were specifically helpful this trip.
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Recommended
Sep 9, 2022
Excellent customer service
I received excellent customer service from Lasharie and Brandon at the service desk...
They help me with a problem I had with a power tool...
You need to hire more people like them...
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Recommended
Aug 24, 2022
Just about everything.including the kitchen sink
Delivery service is second to none.
Best of the best.
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Verified Purchase
Recommended
Aug 10, 2022
Excellent
Plenty of staff in each aisle to answer questions and point you in the right direction for anything you need.
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Recommended
Jul 19, 2022
Review for Beth and Janet
These two women ( Janet & Beth) were very helpful. I would like to give them kudos.
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Recommended
Jul 10, 2022
Shopping in Enfield Store
Always have a good experience at all stores. Enfield is the closest store.
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Recommended
Jun 29, 2022
Copying keys
I try to have a copy of my keys made today's in a row and for some reason they could not get it right.
I don't know if anybody else has had this problem could be the machine but I usually like the old way we used to make keys I have never had a problem
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Jun 24, 2022
Great customer service
We went to home depot to look for paint for our deck not really knowing what to look for or what to expect thankfully a wonderful employee named Emma was able to explain alot about the paints to us and helped us pick the right one for our deck. Thanks Emma!
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Recommended
Jun 16, 2022
Nexgrill purchase
The purchase of this grill was made so easy by Lasharie at the customer service counter who immediately had an associate Rodney assist loading with another representative. All associates were extremely helpful and knowledgeable thank you.
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Recommended
Jun 4, 2022
Upper Management>Everyone Else
Your business model absolutely sucks, and you treat your staff like absolute crap. I worked at store #6214 for two months last year, and if I wasn’t laid off by them I would have just quit myself for the job I have now because it was the worst two months of my life. The manager there only cares about himself and no one else, and his assistants underneath them are the same way. I also found him to be a very intimidating person to work for, as I’d be talking with the store’s HR person and I’d hear him next door barking at someone to come in his office. On top of all of this, I was conned by the management staff into accepting a seasonal position, something that was NEVER explained to me when I was interviewed for the job. I was told that I would start out part time whether I liked it or not, and would have to work my way into becoming a full time worker, which I found out was just their way of not having to offer medical insurance to staff. On top of all of this, I found out last week that I was denied unemployment benefits for the month and a half I was unemployed thanks to this circus, one last way they decided to screw me over. Anyone reading this article should take my experiences very seriously before considering working for Home Depot because they favor their upper management staff but treat their lower associates like total garbage.
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May 10, 2022
Great employees that deserve to be recognized!
While there are new faces working in Enfield all the time, some of the strongest and friendliest are still there! Asst Manager Steve, Jesse in hardware (a fellow veteran), Jenna at the service desk, and Steven from garden just to name a few. These are the employees carrying the store from their positions. They all go out of their way to help me as a customer. Whether I need a pack of screws or a big order, they are always happy to help, greet me with a smile and do whatever they can to make my experience great! I wish there was a bigger way to thank them for all they do for me!
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Recommended
Apr 30, 2022
Helpful Employees
Although the store was very busy, we had no trouble finding employees to help us. Employee at the service booth was very helpful in directing me to aisle I needed.
After we choose our wood, Randy, employee at the saw, was very helpful in cutting the wood to fit our need. Kimberly at the check out was friendly and efficient.
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Recommended
Mar 27, 2022
If shopping appliances, ask for Shawna
If you’re shopping for new kitchen appliances, try to find or ask for Shawna. She was the most pleasant, knowledgeable, and FUN appliance specialist.
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Recommended
Mar 16, 2022
VERY FRIENDL STAFF
STAFF IS FRIENDLY AND VERY KNOWLEDGEABLE. HELPED ASSEMBLE CHAIRS FOR ME ON THE SPOT EVEN THOUGH THEIR BUILDS HAD LEFT FOR THE DAY.
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Recommended
Mar 13, 2022
Great selection of products at an amazing price.
I bought a Troy-Bilt brush trimmer that was on clearance and there was a 15% discount on it.
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Recommended
Feb 23, 2022
Excellent customer service!!!
Georgie was amazing in appliances. She was so pleasant and helpful. I would go back to her in a heart beat! I will recommend her to my friends and relatives. She was extremely knowledgeable about appliances and the services offered by Home Depot.
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Recommended
Feb 4, 2022
Efficient Vertical Blind Help
I'm an experienced DIYer but know my limitations. I needed help in measuring vertical blinds using industry standards and not only receive this but in a swift fashion! The tech took my measurements of the outer trim and then cut my vertical blind selection to the correct size based on the installation. The next time I need blinds I'll return to this Home Depot!
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Recommended
Feb 1, 2022
Run from Janet
Shoppers of Enfield Home Depot, if an associate named Janet is working at the customer service desk, do yourself a favor and just leave. I had the displeasure of interacting with her yesterday which started with her yelling about a dog simply walking into the store and ended with her being rude and annoyed that she actually had to do her job and help me with my return. I’ve had good interactions with other associates so I’d still overall give the store 3 stars but I’m warning you run from Janet and definitely don’t let her near your dog - who knows what she would do!
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Jan 28, 2022
JUST A GREAT STORE
ITS KIND OF FUN TO SHOP THERE
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Recommended
Jan 23, 2022
Excellent Customer Service
After reviewing two difference competitors for price, product and service I chose Home Depot. I spoke with Dan Hayden about my ideas, and thoughts. Dan was extremely Professional & knowledgeable, he provided me with excellent guidance/suggestions. Dan takes his time answering any questions and never makes you feel rushed. More importantly he would draw up a 3-D drawing so I can see and understand the concept. His customer service skills are exquisite. Dan is a pleasure to work with. The customer service industry people don’t get the kudo’s they deserve. I will return and will deal with only Dan. He is truly a breath of fresh air.