Reviews for Flagstaff East #421

clean and well stocked...had help within minutes of walking down the isle...very happy...

Apparently all stores don't carry the same products or they just don't keep the stocks up, as I visited two stores only one carried all products or had all products in stock!

Customer service associates are always willing to work with you no matter the situation/issue. They have a lot to do, but they will get the job done. Associates around the store are also happy to help. Makes me feel welcomed everytime I step my foot into the store.

This store is always messy and unorganized. Take the extra time and go to Flagstaff West it will be worth it

Very easy and convenient to measure, buy and install carpet by phone, from 1,000 miles away!

Friendly and well stocked

I always received great customer service. Especially from Pete who works the front and Dan that works in the tool rentals.

Friendly Staff, willing to help you. Offer to help without asking. Keep up the great work Home Depot Employees. Owners of this Home Depot should be proud of his/ her Staff. Yes I will definitely suggest this store to everyone.

The staff are friendly, knowledgeable and available.

The store was very clean & stocked. The associates at the commercial counter was very friendly and went out of his way to help us.

This Home Depot is very helpful to it's customers

Friendly and heloful

this Home Depot has great customer service people that are willing to help and answer your questions

I have nothing but rave reviews for this store!

The staff initiated an outgoing exceptional level of customer service with follow through. All the way through my visit right to my check out and departure.

I shop here approx. 3 times a week. This store in particular has the worst customer service! There are a handful of employees that I've experienced that are great (nick in paint, fred in appliances, Dillon up front, Dan tool rental, lighting dept also a couple of girls up front i don't know their name yet) all the others including the manager Tony and assistant Paul are terrible, morale seems extremely low employees and managers don't respect eachother. Many departments are staffed with people who don't know anything about product for example tile and the guy not knowing how to figure out the sq ft of a piece of tile that was 3x12. I actually had to explain 4 pieces equals 1. The last draw was them renting me a clogged sprayer then trying to blame me for it. Belittling me asking if I'd ever used the tools before. The nozzle was clogged while running water through it before any paint even got to it. If they only knew, i could probable walk circles around them when it came to tools. This stores employees have made me so upset and have lost my business. Incompetent and rude people who don't care about the customer and their job is the majority of what you will find here. I feel sorry for the handfull of great ones that have to work under such poor management that have no idea how to build a team.

Great customer service. I had a return to make and Esmeralda was very helpful and very professional.

This particular Home Depot must have an amazing customer service training program. Each and every employee to a person was super friendly and helpful! We will shop here again and again!

Literally every person we came into contact with at this store was friendly and helpful! We live in Phoenix but we are renovating a condo in Flagstaff so we'll be back at this Home Depot frequently!

Well stocked and friendly.

Well stocked and organized. Friendly and happy staff.

Well stocked, a variety to choose from, friendly staff and Convenient and easy.

Friendly and organized.

If you like having your time wasted this would be the place for you. Incompetent management can't seem to figure out that when they repeatedly waste customers time by having only one checkout open customers will take their money elsewhere. There never seems to be anyone that can answer questions. I had a simple question regarding which plywood sheets were Exterior Grade and no one in the store could answer it! You would think they would have them ALL labeled, but that would be too intelligent. Frequently they don't have any carts in store to put lumber on. I have repeatedly had to point this out to employees and yet no one gives a crap. Employees aren't able to help customers because frequently they are too busy socializing with each other or standing around doing nothing. Once I had to literally wait 20 minutes for someone to bring a key open the rear door so I could pick up a custom order! If you are busy professional and don't have time to waste shop elsewhere.

Megan at the customer service desk was knowledgeable and very helpful!

Great selection of home improvement materials and supplies. Great selection of garden items as well.

The store was clean, the sales staff were friendly, knowledgeable and helpful.

was able to find what i need, store was very clean and customer service was excellent....

Employees go out of their way to assist you with any project one can imagine.

Great customer service especially in appliances. See Fred