Reviews for Forest Lane #598

Greeted by customer service to help me with my order. Totally impressed with my online order pickup. They even helped me pay for items I picked up in the store.

Ty is a star young lady that you have as an associate! She went out of her way to help me. She deserves accolades for going above and beyond. Thank you Ty, I will be back because of you!

Pam and Johnathan were so nice and helpful. I’d probably consider my most recent shopping experience to be the best one I’ve ever had anywhere. I know it all sounds cheesy, but I was previously on the fence about which home improvement store was my favorite. Now I have decided that I’m a Home Depot type of person

I had an issue finding a brand new item in store. Several employees tried to help, but to no avail. Kandi from Customer Service offered a solution to get me what I needed at a comparable price. THANK YOU VERY MUCH KANDI!

They help me find a part for my ceiling fan I bought at Wayfair and it was missing parts and it’s been a year trying to get them from Wayfair. They found it quickly and it was only 5 bucks. Perron, Andres and David were great and very helpful and remember my dogs name Peaches.

Joe, an employee up at the front saw I needed help with the tools locked up front. I told him what project I planned on and he helped me select the right tools and then made sure I had the right bits, nails and orher items I needed.

I have been in a lot of Home Depots, but this one got first place with me! Best customer service ever from the manager to every staff person that helped me!!! So glad I found this location!!

Greeted with smiles and a willingness to help. A store full of happy employees!! How refreshing! Extra thanks to Johnny and Connie who both left what they were doing to help me out. Johnny did a lot of walking and searching for what I couldn't find on my own. I am thankful.

Pesonnel was very courteous and helpful.

Gio was awesome today, helping me with 2 plumbing issues! I will look for him every time from now on!

The Forest location is fantastic. The store is clean, open and inviting. MOST of its staff is knowledgeable, empathetic, and professional. Found here are a variety of tools, projects and information on how to get things done!

You need a CODE to enter the Restroom, the restroom is locked and you have to look for an associate to open the restroom, at the time I really needed to go I didn’t find any associate near. As a costumer you don’t need to be chasing for an employee to open the door for you.

If you value your time steer clear. Had product code on phone, but made me wait forever for someone to verify it.

Great assortment of green and flowering shrubs to choose from.

Omar at the Pro Desk helped me with a complicated return that was not showing up on my pro extra account. He stayed with it and found the solution. He was determined to help and he did.

David and Janelle pulled my order today and they were great. My order was accurate, they were fast and very courteous.

I purchased a new exterior door handle and needed it re-keyed. Marissa took care of me in just a few minutes.

Kerron at customer service was amazing and went above and beyond to help with everything I needed to find.

Worst experience getting a fresh Christmas tree. No help at all. No trimming, no wrapping, no help to car in fact husband had to carry from the garden center to the SELF checkout. Big tree and he's almost 65. Terrible experience. We had to put it in our car with me, husband and two kids. Normally it goes on top! To make things worse the trunk split about 10 inches when set up. This has never happened in 30 years of buying fresh Christmas trees.

I went there to get mop heads for my job and they were easy to find. The staff was very nice and friendly and they asked if needed help. I have been in customer service for almost 38 years and I always appreciate great service and I always get it Home Depot #0598. HOME DEPOT ROCKS!!!

I was assisted in finding the right option for my household, which was hard before Ms.Kandy came to my rescue. She was amazing. She professional to say the least. She had answers and asked all the right questions to help me choose the best fit device for my family. She also assisted me in finding something outside of her area, and found someone to answer what she couldn’t. Amazing service…..

I appreciate the personal help in finding difficult items, and also in helping us unload the items into our car.

Ben was very helpful and made my shopping experience an 11 out of 10. Very pleased with his good attitude and his priority of me, the customer.

Really appreciated Kobe's help choosing plywood, cutting for me, and helping load into my car - and Zanayah was friendly and helpful checking me out.

It is so nice to see the store up and running again after the tornado ripped through the building. Everything is stocked and organized. The employees greeted me. How refreshing!

Many great employees. Vicki really works the returns counter and Travis was helpful with a water heater. I had to have the boxes for my blinds dusted before I would bring them in my car or my home. Too many employees hanging around talking prior to closing. Manager was on her cell phone. They should be given brooms and cleaning supplies to make this a pleasant store to shop in. Customers already have to dodge an abundance of homeless people just to get there.

This location is the best!

I always loved the Home Depot at Forest and Central. I missed it so much when my house was being repaired from the damage it received after the tornado in Dallas in Oct. of 2019. They are finally back and as helpful and kind as they were before. It’s great to have them back in our neighborhood - and I asked for a Home Depot gift card for Christmas - and got it. Woo-Hoo!!

...but not today. I know that it is Christmas time and everyone is busy. But if you, as a business, are going to advertise a service like Curbside Pickup, please have an employee available to actually take the items to the folks wanting to use said service. I would not recommend this service to others.