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Showing 1-30 of 755 reviews
Jul 28, 2022
Amazing caring personal! Marcus and Adrian are the duo you wanna see if you need help to buy anything grill or lawn related
My husband and I went to the store to shop for our first grill for our new house. We never owned one before, so we needed assistance as we had so many questions.And then we met Marcus and Adrian, who helped us to buy the best Weber grill. We appreciate their knowledge, expertise, patience, and suggestions, tips. They made us so comfortable and went above and beyond, exceeding expectations, which makes them unique. Their personalities are so fun and enjoyable to work with. Thanks again and keep up the great work you're doing for the people that do not have experience and doing thing for the first time.
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Recommended
Jul 27, 2022
Georgetown new checkout system
The new checkout system where everyone goes thru one line to get to the registers is annoying and time consuming as compared to multiple registers where you almost immediately go to a card only line or register with an employee and get checked out quickly. The new system doesn’t work for me and I may have to begin shopping elsewhere. Time is money.
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Jul 20, 2022
Great merchandise. Well organized so it is easy to find what you are looking for.
Easy to return anything you are not satisfied with....no questions, immediate refund.
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Recommended
Jul 17, 2022
Megan, Asa and Cliff are the BEST in customer service at the Georgetown Home Depot!!!
Love going to the Home Depot!!!
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Recommended
Jul 8, 2022
Inventory of supplies and employees are good, but mobility scooters need attention.
The mobility scooters are often not fully charged, and are located in a place where it is difficult to maneuver to get in and out.
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Recommended
Jul 3, 2022
Amazing customer service
Was helped by many people who went far beyond the basic duties of their job to make sure I was satisfied.
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Recommended
Jun 22, 2022
GREAT TREES - CEDAR ELM
OUR ARIZONA ASH TREE FROZE TO DEATH DURING LAST YEARS SNOW / ICE STORM. WE BOUGHT A NEW SMALL TREE (CEDAR ELM) THAT HAD NO LEAVES. LOOK AT THIS BEAUTY. HEALTHY AND PERFECTLY SHAPED.....
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Recommended
Jun 21, 2022
Bad customer service
This store needs serious training and staff change. It’s in prime location and the people that work there seem like they hate it. I hope someone do something about it because I like home depot
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Jun 12, 2022
Upcharge on flooring tile 24" or longer
HD charges an upcharge for tile 24" or longer that is IN ADDITION to sq. ft. price. This is ridiculous since the square footage price for the project figures in the additional inches. It is a DOUBLE CHARGE to get more money from customers and lost HD our business for our flooring project due to an added $900 charge for a 270 SF patio.
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May 25, 2022
Excellent Customer Service!
Guillermo C provided us excellent customer service at check out! He was friendly, accommodating, and went above and beyond to help us. We were also greeted by several associates throughout the store who were kind enough to point us in the right direction to find what we needed.
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Recommended
May 12, 2022
customer service
Customer service splendid the associate Donna Day when over to tried to helping with our issue.
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May 11, 2022
I bought 1/4 X2" bolts
I bought 1/4 X2" bolts.
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Recommended
Apr 21, 2022
In stock
I was greeted with a smile. And asked if I needed assistance. When I got to aisle I needed. The gentleman showed me a product that made my repair quicker and simpler. The cost was cheaper than the other route.
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Recommended
Apr 14, 2022
Easy install
I purchased the Andersen retractable screen door. Instructions were easy to follow and door is excellent
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Recommended
Apr 14, 2022
AQUASURE Harmony Series 48,000 Grain Electronic Metered Water Softener with Sediment and Carbon Pre-Filter
AQUASURE Harmony Series 48,000 Grain Electronic Metered Water Softener with Sediment and Carbon Pre-Filter very nice service
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Recommended
Apr 5, 2022
Excellent store for home/patio decor
Went shopping for new patio furniture, and found exactly what I was looking for. The store staff was very accomodating, and helped me with getting patio furniture through checkout and into my car.
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Recommended
Mar 27, 2022
WARNING: Military no longer eligible to receive discount without smart-phone!!!!!
Home depot has changed their Military discount program once again - they just can't seem to make it easy on veterans. Customer service couldn't help with this either.
They may have improved online, by allowing you to attach your military status to your online account which applies to online purchases, but now to shop in store you are required to have a smart phone and an app installed, or you can't have your discount.
If your going to offer a military discount program, ALL military should be eligible, not just those who have a smart phone.
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Mar 27, 2022
WARNING: Military no longer eligible to receive discount without smart-phone!!!!!
Home depot has changed their Military discount program once again - they just can't seem to make it easy on veterans. Customer service couldn't help with this either.
They may have improved online, by allowing you to attach your military status to your online account which applies to online purchases, but now to shop in store you are required to have a smart phone and an app installed, or you can't have your discount.
If your going to offer a military discount program, ALL military should be eligible, not just those who have a smart phone.
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Mar 26, 2022
Superb staff
Obed Martin was extremely helpful and knowledgable. He deserves a raise!!
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Recommended
Mar 24, 2022
They made me feel like my needs “mattered” to them!
I had a DeWalt drill that had transmission failure, and it was well past its warranty. It was time for a new one. I went into the store, trying to keep my costs low, and was looking through inventory when “Gilbert“ showed up.
He asked about my needs, about my current project, and what specifically was I looking for. Once he had ascertain what he was dealing with, he had some awesome recommendations, considerable experience to draw from, and even gave me a discount to help me compete with online purchases, only what I got from the store was so, so much better!!
Not only will I shop at this particular store again, but I will be looking for “Gilbert“…
He made me feel special, and gave me that small town feel that I was a person, and I just another number on a page. It’s people like Gilbert that make Home Depot a special place to shop!
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Recommended
Mar 22, 2022
Helpful and Knowledgeable Employees
There were two people that were very helpful on this visit. Ben helped us with electric sanders. He went into detail about each, gave us all the options, and targeted the ones that would be most helpful to us. I did the project the next day and everything he said was true. Without him I would have not been able to make a decision. Greg helped us with which fertilizer to use. We don't know much about Texas yard work and he was VERY knowledgeable. These two men were very friendly and helpful!
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Recommended
Mar 13, 2022
Eric and Nick
If you find Eric or Nick (or, honestly, anyone there) you'll be happy. Such a great location. It's really nice to encounter people enjoying their jobs. If not, they do a fantastic job of pretending!
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Recommended
Mar 9, 2022
Great area or location but things happen
Something bothers me about all Home Depots safety for customers at night. I see seniors in parking lot and they have there purse in their arm and a potential robber could walk right up on them and jerk their purse right out of there arms. There should be a employee in the parking lot after dark. During the day time it would help as well. Sliders criminals are hitting gas stations all over Austin and it will start happening here as well. Snatch and grabs of easy victims, hands full or loading their car and somebody walks up behind an takes their purse or even worst harm them while trying to rob them.
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Recommended
Feb 2, 2022
I can always find what I need
The employees are always happy to help. On my recent purchase they brought the item to the register and even offered me a $50.00 discount by signing up for a Home Depot CC, Overall I have been satisfied with the products and services offered.
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Recommended
Jan 23, 2022
AJ provided superior service
AJ provided service that was genuine!
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Recommended
Jan 17, 2022
Anything you need is there
Purchased LG washer and dryer
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Recommended
Dec 28, 2021
Service
Your employees are always ready to go that extra mile to keep the customers satisfied.
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Recommended
Dec 27, 2021
Conrad at Home Depot in Georgetown
If you are at the Home Depot in Georgetown, it's worth waiting in line for their cashier, Conrad. He's definitely the person you want on leading your customer service staff. Thank you, Conrad, for your humor, your kindness & your knowledge :)
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Recommended
Dec 23, 2021
Kearson from flooring did above and beyond!
I bought blinds and she did everything she could to make sure I could afford them! She’s the best Home Depot worker I’ve ever worked with!
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Recommended
Dec 6, 2021
Terrible service
No one pays attention to you until they close, then they tell you that you need to leave. Didn’t even get asked if I needed help even though I was going back and forth in the store right before closing. No one was interested until they wanted me to leave. It was rude. Didn’t find a few things, they might have been there l, but I’ll never know because I’ll never be back.