Gurnee #1922

When I shop at this Home Depot location in Gurnee, IL 60031, I feel like family works there. Always friendly, helpful, and answer any questions I ask in a professional manner. The store is always clean and safe.

Amy was very kind and patient and knew about products we were searching for range and matching fridge.

We purchased a Magic Chef undercounter wine cooler on-line. We picked it up from HD in Gurnee on the 17 October and did not have it installed to 3 Nov. Upon opening the box, we noticed damage to the cooler and we immediately returned it to HD. The customer service I received was remarkable and the Customer Service rep, Ms. Jayla was the shining example of how any customer interaction should occur. I have heard stories of problems with returning products, however, with HD i have never experienced any such act. Many are quick to write review with negative information, but, I want to write one of a THUMBS UP to HD-Gurnee Customer Service department.

Fast, friendly, organized, well stocked, huge selection, the whole store is easy on the eyes.

The John Deere S160 lawn tractor is performing excellent. I am so glad to have it in our fleet.

I bought rooms blind, and I am so happy to buy those from Home Depot it was a perfect size and color.

I went in to inquire about window film and the associate that I approached was very rude and condescending. He clearly seemed bothered that I had interrupted him while he was looking at his cell phone. He pointed to the product and told me it was "over there" and happily pawned me off to another associate for help. When I was done picking my product, I calmly approached him later and inquired about the service that he'd just provided. He continued to sit in his chair, rocking back and forth with his hands and cell phone in his lap) and rather than take accountability for what I expressed, politely, to him, preferred to go toe-to-toe with me in a battle of wits. His customer service skills aren't lacking - they were non-existent! The only saving grace was the employee that he pushed me over to who happily helped and was patient. I asked for his name and he told me it was "D". I clearly noted the name on his badge and repeated what he said while he peered at me certainly, intentionally, not wanting to tell me his real name. About him, I called for and complained to a store manager who said they'd address the matter with him. While I think he was sincerely apologetic for the experience, I am writing corporate to let them know exactly what was said, what happened, and what kind of person they have working for them and manning a specialty sales desk. Never have I encountered such a poor attitude from anyone in customer service. This was unacceptable. Thankfully, it isn't my Home Store. I would not deal with him again.

Dorothy T of flooring/decor assisted be recommending 3 options to choose from for my flooring project. Inchisr the best and what I need and saved $$$$. Dorothy approached me and im glad she did. Angelo R Navy Veteran

Employees where fantastic,very helpfull!!

The Supervisor Mr. Phil (Gurnee store) was awesome, which is a word I hardly used. He was very helpful all the way and made my project work out very well. A decent, polite human being! Who knows how to treat a customer and I believe people in general. I hope this feedback gets to his manager. Wish there were more Mr. Phils throughout the Home Depot and all other stores!!!