Reviews for Lake Geneva #4916

Purchased an LG range online, the est. delivery date was missed. When the delivery happened, it was the wrong product, now another delay waiting for the correct range. Gave it another chance and ordered an air compressor online for delivery, once again missed est. delivery date, contacted Home Depot & they had no idea when it would deliver. Canceled the order, got confirmation the order was canceled. Nearly two weeks later got notification that my order was arriving the next day (obviously not cancelled). The compressor did arrive in an extremely damaged box (see pictures). I returned the compressor to the Lake Geneva Wisconsin store, no sorry this happened, just here’s your receipt.

Everyone in the store was very friendly and very eager to assist. We made a large purchase and Dave, Mike, Kim and James made everything so easy for us, by getting the item loaded in our vehicle and providing recommendations on the best was to build the item. I so appreciate that. They were all excellent and provided superb customer service. Ty

James was amazing he installed our new water heater. He was very friendly, knowledgeable and did an awesome job. Definitely recommend also at an amazing price.

Very helpful and knowledgeable staff at Customer Service, especially Karen!

We had multiple employees ask if we needed help, but not in a pushy way. One even stopped what he was doing to see if he could answer questions while an employee in that department helped another customer. The staff in the appliance dept was very knowledgeable about products and current promotions. The prices were beyond fair - we ended up spending half of what we expected to spend in replacing our kitchen appliances.

The Lake Geneva Wisconsin store is the best. There is always someone around to help and the staff is always eager to help find products and answer questions. They are very friendly and helpful..

The garden department was awesome and plants so healthy!

I've checked competitors and Home Depot had the best prices. Thank you.

Great Store, Great Wood Selections, Great Sales & Cashier Staffs, Great People to Know. Thank you Very Much! B

Kathy at self checkout was quick to assist and went above and beyond to resolve issue.

Went into this Home Depot for some tools. Everybody from the time I walked in the door till the time I checked out was so friendly and extremely helpful. Ask for Lori in tools or say hello to Ted at checkout in pro. The store was very clean and organized.

We had a return to do on some special order items. Austin was wonderful! The return was completely processed in less than 10 minutes!! Thank you Austin

Karen went above and beyond and was very friendly

Connie stepped right up to help. ALL employees stepped up to help when I asked. I appreciate the on-line access so I can go right to the aisle/bay to find what I need.

Bob in the tool rental department was very helpful.

I love going to the Lake Geneva Home Depot simply because I never have to wander around looking for someone to help me. They are always staffed so well and it’s like they purposely seek out those of us that look lost and confused. (Easy look for me, haha). Everyone has always been so helpful, genuine and knowledgeable. Kudos to all the associated that have ever assisted me, but today special shout out to Chris G. He really went above and beyond, patient with my questions and lack of knowledge. Extremely helpful!! Highly recommend Hone Depot Lake Geneva!

My recent visit to this Home Depot location left me thoroughly impressed. From the moment I stepped foot inside, I was greeted warmly by the staff, including the standout employee, Dan G. His knowledge and assistance were invaluable, making my shopping experience truly exceptional. But it wasn't just Dan; every staff member I encountered was friendly and eager to help. The store itself is well-organized, making it easy to navigate and find what I needed. This Home Depot truly sets the standard for exceptional customer service, and I will definitely be returning for all my home improvement needs. Keep up the fantastic work!

This Home Depot, more often than not, has the right people that make the difference locating and obtaining the items needed in short order. We will drive a bit farther to this store because of the quality of service.

Rob is an exemplary model Manager for any store to be lucky enough to have. He went above and beyond with his customer service skills.

Staff is always so nice and extremely helpful. Store is always clean and organized with clear pricing

I had a price issue and our cashier Kerry was wonderful! She was friendly and professional. I also needed a price check/scan and was helped immediately and in a friendly manner! I felt like a valued customer! Kerry was great and I will reccomend this store to all my neighbors!

Was very happy with the process of buying and happy with the installation

Although this store's inventory is not as expansive as some other HD's stores, the employees here more than make up for that. Everyone here is very helpful and don't hide from customers. They engage right away and leave you allow if you don't need help.

Kaitlin was extremely helpful, very thoughtful and even loaded a heavy item into my Suv!

No problem with returns or damaged products

I am quite impressed with the caliber of employees you seem to attract and maintain in your many stores. They are well informed, patient, and knowledgeable in their assigned departments throughout your stores. I do not know how long your training program lasts before they are on their own, but it sure seems to be working well. From Hardware, Lumber, Household Goods, High End Appliances, Carpeting and Gardening departments to General Service Inquiries you have it all covered. It is comforting to know your staff throughout is committed to do their personal bests in achieving quality results. Thank you for a quality business well run. It is a pleasure with each & every visit at your stores. B

I have shopped here numerous times and can pretty much find what I need . If I do need any assistance I usually can depend on some employees that I recognize from past encounters . I personally have never had any bad interactions with any employee at this store .

We bought some light bulbs and had to return them within the hour when we realized that they where not the correct type. One of the women working at the desk said 'Can't they read?' and glared at us. A most humiliating situation!

Small town store with the best employees. Everyone cares and are friendly. Everyone is knowledgeable and willing to listen and help. My sales person Coach was truly a genuinely good guy. I will continue my shopping with this store.

Amy was extremely helpful and attentive to my needs in the garden department!