#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(636)207-5404
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
13929 Manchester Road
Ballwin, MO 63011
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Customer Store Reviews

  • 4.8 out of 447 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (447)
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Showing 1-30 of 447 reviews
Superb customer service
Paint department employee, Baileigh, extremely helpful and knowledgeable.
by
    • Recommended
    My “go to” store for all our hardware needs
    I always find that Home Depot has someone who knows the details of whatever I am seeking or the project I am trying to complete and shows a sincere interest in helping me make the right choices in my purchases.
    by
      • Recommended
      Greg is the man!
      I needed a carpet transition piece cut down to 71 inches and asked for help because I did not have to tools to do it at home. I had asked Greg if there was a chance that we could have someone in store help us cut it to size. He took on the job with a smile! He was friendly and helpful. It didn't take him long to help us and he went straight back to what he was working on after he helped us out. Thank you Greg!
      by
        • Recommended
        Amazing Costumer Service from Kyle
        Kyle Wall made our shopping experience amazing. He was so helpful and kind. He took the time to help us with all of our needs. Hands down the best costumer service we have ever gotten anywhere. He was not only extremely knowledgeable about everything he helped us with but so patient and personable. We will be returning due to the service we received and recommending friends visit him at the store as well. Could not be more happy leaving the store. Hoping that they continue to hire people like him!
        by
          • Recommended
          Great Customer Service.
          Best in the West for service, cheerful, knowledgeable employees and products I needed.
          by
            • Recommended
            Great Customer Service
            I was assisted by one of the store managers, Christina Carr, she made sure I had everything that I need. Best service ever.
            by
              • Recommended
              Excellent lawn and garden assistance
              Kudos to Robert, a young man who attends the University of Arkansas, for his incredibly positive, respectful, and helpful attitude while I was trying to wrestle with purchasing large, heavy bushes and other garden materials.
              by
                • Recommended
                Happy Employees
                I was in the flower department. Employee immediately turned off the hose, she noticed it was starting to get customers wer.
                by
                  • Recommended
                  Neat & Friendly
                  Our shopping experiences were enjoyable and we were happy with the discounts we received.
                  by
                    • Recommended
                    Ask for CHRISTY in the live plant / flower department.
                    We had a great experience at the Town and Country location! Even my husband wanted to stay longer and buy more thanks to the help of Christy who greeted us and helped us find what we needed. We now have a beautiful front yard of flowers.
                    by
                      Excellent service
                      I always shop at this location and so far have been satisfied
                      by
                        • Recommended
                        Customer Service
                        Their employee went out of their way to solve my problem. Everyone was courteous and professional. Definitely will shop at this store again
                        by
                          • Recommended
                          Cashier Charged Me 7 Times For 1 Item
                          The cashier charged me for 7 sheets of drywall when I only had 1.
                          by
                            Great customer service.
                            Came for a specific item. Man showed me right where to go. Very pleasant and helpful. Checking out, Christy was kind and friendly and very helpful.
                            by
                              • Recommended
                              Excellent customer service
                              Hannah assisted me immediately so that I would not have to walk all over the store trying to find what I was looking for. She also demonstrated how the product should work.
                              by
                                • Recommended
                                The best Home Depot You will experience
                                At Home Depot just to look around, but friendly employees brought my attention to items I was interested in. It’s a sale and i am a very happy and satisfied customer.
                                by
                                  • Recommended
                                  Buyer Beware!
                                  Horrible experience with the service desk & delivery service for a stove I have waited over a month to receive. Took off work 4 times to have stove delivered and finally after 4 attempts of not showing up or not having the stove on the truck they let me know once I made 6 phone calls that the stove is now damaged. I canceled the order and went elsewhere. Do not order an appliance unless it's in stock. Save yourself a month of frustration. The rating I give is an "F" to Home Depot Manchester Des Peres and an F- to the delivery company.
                                  by
                                    The staff was friendly and helpful. Store is well organized and they always help us find what we ...
                                    The staff was friendly and helpful. Store is well organized and they always help us find what we need.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Sandy at self checkout was very courteous and helpful.
                                    Sandy at self checkout was very courteous and helpful.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    This is a good place to get your home improvement materials. It is easy to get to and there is c...
                                    This is a good place to get your home improvement materials. It is easy to get to and there is convenient parking.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Julia (cashier) and Kyle (worker by laminate) were remarkable. Had a positive and efficient exper...
                                    Julia (cashier) and Kyle (worker by laminate) were remarkable. Had a positive and efficient experience. Wish all employees were that helpful, outgoing, and responsive. This was not a typical visit and that’s why it stood out so much even though it was short. I bought laminate and was there maybe 10 minutes. They projectiles positivity and helpfulness. I’ll for sure be back for big or random purchases and hope to get them.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Ellen at the self checkout section was very helpful!
                                    Ellen at the self checkout section was very helpful!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Good selection of quality lumber and patio furniture. Helpful staff. Thanks for the military di...
                                    Good selection of quality lumber and patio furniture. Helpful staff. Thanks for the military discount.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Please see comments about my experience at the store!
                                    Please see comments about my experience at the store!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Employee went above and beyond to help.
                                    Employee went above and beyond to help.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Everyone is very helpful, which i find unusual at most of the home improvement stores these days....
                                    Everyone is very helpful, which i find unusual at most of the home improvement stores these days. I had a rather involved return/rebill that was mostly my fault, but Christina at the service desk took excellent care of me.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    The store inventory was not very good since it's a smaller store when compare to the other HD aro...
                                    The store inventory was not very good since it's a smaller store when compare to the other HD around the town. I went to get 50 pieces of wall stones. I was exhausted after loading all into my shopping cart and push them out the store. There was an associate, his name is Kolby, came up to help me load the stones into the car, even I parked my car at the side of the gardening, where's an unnoticeable area. Kolby was polite and asked how I wanted to put the stone in the truck. He's very helpful, I appreciate his care and initiative. Thanks Kolby!!!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    The associates in the lawn care section are extremely helpful. One staff member - Brandon even he...
                                    The associates in the lawn care section are extremely helpful. One staff member - Brandon even helped us load 40 retaining wall blocks into our vehicle last night! And 6 bags of dirt! We definitely didn’t expect that above and beyond service but were very grateful! It made our load time go by a lot quicker! Thanks Brandon!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    1 found this review helpful
                                    Just moved into the area and live an equal distance from this and another Home Depot. I am SO GLA...
                                    Just moved into the area and live an equal distance from this and another Home Depot. I am SO GLAD I have chosen this store as my new Home Depot store. The people at the Customer Service desk are phenomenal (especially Jaimie). They seem to focus heavily on -- not just customer service, but -- customer satisfaction. The store is always clean and there is always someone willing to help find things or answer technical questions.
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    I came in looking for tools to tighten bolts for a project I was working one. Hannah K. was infor...
                                    I came in looking for tools to tighten bolts for a project I was working one. Hannah K. was informative, encouraging and made the experience very pleasant and easy. She recommended certain products that worked exactly how I needed them to. THANKS HANNAH!
                                    by
                                    • Verified Purchase
                                    • Recommended
                                    Showing 1-30 of 447 reviews

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