Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (380)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 380 reviews
Dec 30, 2021
Immediate help!!
Needed a pedestal sink to replace a 1952 old small sink.
I shared my needs with Chris and he guided me through the whole purchase!!!
Thank you Chris!!! Jeanine
by
Recommended
May 21, 2024
EXCELLENT CUSTOMER SERVICE
A huge shout out to Kevin and Andy in the building department. These two workers went above and beyond in customer service to help me do a special and very unique building project for my husband. They offered a lot of great ideas, assisted in helping me get the right size materials, and were extremely patient when I explained the project.
by
Recommended
Apr 28, 2024
Great customer service
Everyone i go into home depot im always greeted by Carly she’s the best worker they got at home depot in my opinion
by
Recommended
Apr 20, 2024
Great store and they have Vinny the Voice there!!
The store always has friendly and knowledgeable staff ready to help and answer any questions you have and if you’re fortunate enough to go there and have Vinny the Voice at the register you’re in for an amazing surprise!! The man has such a unique voice and will have you laughing the whole time!
by
Recommended
Apr 11, 2024
great job
extremely helpful staff ,in and out in no time.
by
Recommended
Jan 20, 2024
Customer service
The African American female sale associate at the customer service desk gave me attitude just like she did six months ago. I don’t know her name because she covered it with her hand. MJ’s solution was to send me back to her. EJ told me I was in the wrong. I know nearly every worker in that store and they all greet me. What is going on with this store? It’s gone down hill. Thank you to Edward for stepping up to help me. He was very professional and efficient.
by
Jan 16, 2024
Appliance shopping
We have purchased several appliances at Home Depot and can’t say enough about Nancy. She is extremely helpful and personable. She is knowledgeable about the appliances and can be very helpful in making your buying experience a positive one.
by
Recommended
Dec 13, 2023
Great customer service
Nothing to add. Just great service and products
by
Recommended
Dec 10, 2023
Exceptional service from Avery
Avery helped during checkout and cleaned up some dirty items we grabbed from the back of the shelf. Wonderful associate committed to excellent customer service.
by
Dec 7, 2023
Best Pro-Desk in CT
The Middletown Pro-Desk is that mid-day sense of family that you need when there’s still 5 hours left on the clock and you miss home. It’s a tough economy; it’s a difficult time of year; it’s cold and I’m tired. Christina and Tori give me the smile I need to push through the day and make that next paycheck. Tis the season to be grateful. Thank you for making my days warmer and my evenings brighter. Happy Holidays!
by
Recommended
Oct 15, 2023
Friendly Team!
The customer service desk goes above and beyond to care for its customers.
by
Recommended
Oct 13, 2023
Never again will I spend a dime there.
Horrible customer service.
by
Sep 7, 2023
Sorry I thought all Home Depots were the same
Stopped in to get extra storage bins, only 2 available on shelf, checked out by extremely rough and rude cashier. The system no longer has the Military discount button and no discount applied unless I had the mobile app. Not my regular Home Depots which are located in Montville, Lisbon & Waterford-- they are well stocked and super helpful. Won't waste my time trekking to this store when I am in the area.
by
Aug 30, 2023
Great employee experience
We purchased an appliance recently and had a very positive experience with Nancy. She was very helpful and knowledgeable. She took her time and explained each step and was very patient and personable. Nancy made this an easy, pleasurable experience for us. I would highly recommend having Nancy for your appliance needs and experience.
by
Aug 7, 2023
Help with large lumber buy
We came to buy a large amount of lumber to build a new deck. Our truck was way to small so the staff rented us a truck, helped pull the wood and then help load it. It went as smooth as can be. Cannot be any happier with the experience.
by
Recommended
Jul 31, 2023
Home Depot rocks customer service!
The Sales clerk Catherine, in the pro center, was super helpful and attentive.
She helped me sign up for a HD credit card, which saved me $100 when all was completed.
by
Recommended
Jul 8, 2023
Friendly place to shop
The staff at this Home Depot is very helpful. I have made it the store I go to first.
by
Recommended
May 23, 2023
Shopping experience at Middletown, CT store
My shopping experience was terrible and the employees were terrible!
by
May 15, 2023
Horrible store
Store does not honor sales that are clearly signed. The manager is extremely rude to both customers and employees. Talks down to people.
by
May 10, 2023
Helpful staff!
I came in today looking for a certain piece of hardware. I did not know the name of this hardware. I went up to a gentleman. His name is Dave and he was so much help. I really really appreciate everything he did. When Dave was not familiar with the piece of hardware, he walked around with me to his coworkers to see if we could figure out what this piece was after a few tries. We determined we could not figure out what it was so instead of Dave just sending me on my way he took the time to come up with another solution to my problem. I really appreciate him walking around with me and being so polite he never once made me feel dumb for not knowing.
As a woman, that speaks volumes, I will definitely be coming back to this Home Depot! Thanks Dave!
by
Recommended
May 2, 2023
Hard to buy cement
An employee in a forklift was blocking access to the pro loading area where cement is kept. And of course there were no carts available so we had to carry each 80lb bag by hand about 20 yards to our truck. Not fun when buying 30 bags!
by
1 found this review helpful
Apr 24, 2023
Poor customer service loading mulch
Before I purchased mulch, I wanted to ask how big the pallet was and how many bags on a pallet. Two Associated couldn't be bothered with my questions as they had to load mulch. (Yes, I waiting until they were done loading to ask the question). I needed to load a pallet into the truck and they couldn't tell me how many bags. The Associate was bothered by my innocent question, and replied "We will figure it out, just go buy the mulch". Nice reply. I asked we they can get a fork lift, and she said "buy the mulch and we can load it" (*As the fork lift was right around the corner working). 3-4 other customers heard these comments and even looked turned off and made a comment to me how rude they were. I will go to the Other store in the future.
by
1 found this review helpful
Apr 20, 2023
Excellent Service
The service from staff was great. Very helpful.
by
Recommended
Apr 19, 2023
After 8 was great!
My husband and I were wow’s by Rita, Steve and Lydia this evening- they all worked together to get us a patio set from way up top, it was late and they all had worked a full shift but still had great demeanor, joy, humor and kindness. Top notch service! Thank you all!
by
Recommended
Apr 12, 2023
Excellent experience
Manager went above and beyond helping me eith my order.
by
Mar 14, 2023
Excellent Service and Support
Love this Home Depot location. Staff is so helpful and friendly. They really know their stuff.
by
Recommended
Mar 12, 2023
Good Store
friendly and helpful staff and a great location.
by
Recommended
Mar 4, 2023
If you need help in Appliances, ask for Nancy!
Nancy had the patience of a saint and a great eye for detail and design as she helped me buy several things needed for a bathroom remodel. Very, very helpful.
by
Recommended
Feb 1, 2023
Claudia the Cashier
She is always positive and energetic
by
Recommended
Jan 22, 2023
This is our preferred "go to" hardware store
Middletown Home Depot is very convenient to our home. It is usually our first stop for hardware and other items, garden, and even Christmas trees.