Oroville #8975

This is about a person, not a product. Agnes is a customer service employee in the Oroville, California store. We had a problem at self check out and in order to fix it we went to Customer service. Agnes greeted us warmly with a big smile, listened to our story and said "every problem has a solution". She found a solution for us in no time at all. Agnes is gracious, friendly and fun to talk to. She is very knowledable about her job. Agnes is your star!!

An unexpected surprise. The customer service was so prompt and thorough the time I spent at the store was literally cut in half.

Dee, who works in the Paint Department is very helpful and very knowledgeable and a true help to customers ... went above and beyond during my recent visit to the store ... truly a gem. I am a big fan...

Always a pleasure to walk into this store

We shop at both the Chico and Oroville Home Depots and they both have their good and poor points. The Oroville's store is organized in the way they have product organized. Generally, all related tools and products are easily found. My husband prefers the Oroville store when he goes for building tools, products and equipment.

The price matching was done right there at the register. I did not have to wait for a manager to ok it. Good job Home Depot.

I’m always delighted when I go to this Home Depot! They always make me feel like my time and money is spent well. I am always greeted with a smile and kind remarks about showing up every time with a smile on my face. I would recommend this store to everyone who wants to be treated like they count and are appreciated.

I picked out a knob/deadbolt combo and a single knob for my front and back doors. The box says, "Quick re-key cylinder. See HD associate for details." I find an associate and ask her what it would take to get the single knob keyed as the set. She didn't know and I didn't really understand who she was directing me to, but it appeared to be the area where they plan out kitchen designs and such. She said, "Someone should be sitting at the desk." So I go over and ask a lady associate the same question. She explains to me she worked in appliances and wouldn't know. "Oh," I said. "Another associate said I should ask over here." She says, "Who said that?" I said, "An associate in plumbing." She goes, "Well, let's just go see about that." I could tell by her tone she was about to blast someone for passing the buck. We go down the main aisle and cross the electrical aisle. She says, "Him?" nodding to a guy down that aisle. I said, "No, they were in plumbing." We go past two more aisles and she goes, "Him?" nodding toward the man at the end of the aisle. I said, "No, her," pointing to the other associate in plain sight, down the same aisle, wearing the same orange apron the guy was; the same orange apron she herself wore. She goes, "Oh, she doesn't work in plumbing. She probably meant the Pro Desk over there." There is no doubt whatsoever in my mind that she wasn't about to confront the lady associate, but had it been the man, she'd have gotten all up in his case. There are some women you can just sense that have a problem with men. And she's definitely one of them. It was rude and frankly embarrasing to me because I thought she was about to chastise this poor worker in front of me. She got on her phone to call someone to help me and no one answered, so I just wandered away to the register, bought my locks and figured I'll get them keyed on my own. Without bashing anyone.

We came in for Christmas tree and the gentle Chris and Joel went beyond just putting the tree on top of the vehicle and wrapped the tree then got twine. Smile's on their faces and great attitudes. Store is also very clean and organized.

I needed help finding things and Terry as well as two other employees helped me and Agnes helped me special order items found on line but not in the store and got it to the store the next day and was so kind and patient with me. Karen helped me return unneeded items and help with other transactions. Wonderful customer service. Definitely encouraging staff with great attitudes. Makes shopping there fun and efficient.