#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(256)832-3372
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
350 Crystal Water Drive
Oxford, AL 36203
map pin
map preview
Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.7 out of 389 reviews
94%Of Customers
Recommend This Store
caret
Filter Reviews By:Rating, Profile, Gender, Age (389)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 389 reviews
Great Experience at Home Depot
I had a great shopping experience and receive excellent help and support.
by
    • Recommended
    Great employees
    You don’t often see great service from employees today but the girl in the appliance dept was super nice and I couldn’t ask for any better service at the checkout up front
    by
      • Recommended
      Great service
      Easy to find what your looking for and great customer service.
      by
        • Recommended
        Great Place to shop
        Employees are very friendly
        by
          • Recommended
          Excellent staffing
          I was having trouble placing an order on my app, and the great staff helped me, while exhibiting a pleasant attitude.
          by
            Awesome Cashier
            The cashier Trenee at self check out was very friendly, attentive and helpful. She made sure to greet each customer checking out and thank us when we finished.
            by
              Super Friendly and have products on the shelves
              Needed to replace the vanity lights in the master bath, looked at other stores, but they would only have one or none of the displayed lights. Found several wonderful options at Home Depot, and all the options had several of each one we liked. They were under budget and look fantastic!!
              by
                • Recommended
                Always have what I'm looking for.
                I can always rely on the product I'm looking for being available. Great customer service!
                by
                  • Recommended
                  Horrible customer service
                  Was put on hold for approximately two hours, was lied to more than once. Employees in countertop department were incompetent , rude and argumentative. Their granite/quartz countertop subcontractors ( Phoenix Stone) , were also extremely rude and short with us. After several phone calls and a visit to the store, which turned into a two day ordeal, we finally got refunded. Ended up going with a local company. Better product, with great customer service and a more affordable price. Consider yourself warned
                  by
                    A nice place to visit , a great place to shop
                    A nice place to visit , a great place to shop
                    by
                    • Verified Purchase
                    • Recommended
                    Good location directions
                    Good location directions
                    by
                    • Verified Purchase
                    • Recommended
                    Store was very clean and associates are very nice here. Outstanding service and Nicole was great....
                    Store was very clean and associates are very nice here. Outstanding service and Nicole was great. Thanks!
                    by
                    • Verified Purchase
                    • Recommended
                    always have what i need and the staff is friendly and helpful.
                    always have what i need and the staff is friendly and helpful.
                    by
                    • Verified Purchase
                    • Recommended
                    The Oxford, Alabama Home Depot is my kind of family! They are always friendly, patient with the ...
                    The Oxford, Alabama Home Depot is my kind of family! They are always friendly, patient with the customers and the store is always clean and neat. The staff in every department I've used has always been knowledgeable, kind and consistent. I'd rather come in than order online. I've patronized this store for 20 years and they have always exceeded my needs and wants! LOL! All my home is tiled and painted from this Home Depot. I love them!!!!
                    by
                    • Verified Purchase
                    • Recommended
                    When you see the manager working side by side with a sales associate, helping the associate, that...
                    When you see the manager working side by side with a sales associate, helping the associate, that is always a positive for any store or business. Found what I needed, did not need assistance ( I am in there a lot so I know where things are located), store is always clean, love the fact the ladies room is always very clean, and all of the associates are always friendly....they need to give Wal-mart associates lessons is customer relations!
                    by
                    • Verified Purchase
                    • Recommended
                    Employee's were very friendly. Thank you.
                    Employee's were very friendly. Thank you.
                    by
                    • Verified Purchase
                    • Recommended
                    The store was nice stock was in its place not lay in the floor seasonal items were out an prices ...
                    The store was nice stock was in its place not lay in the floor seasonal items were out an prices were visible for each item up front of the store . couldn't ask for a better layout of the store.love shopping there.
                    by
                    • Verified Purchase
                    • Recommended
                    Very friendly staff and great service!!
                    Very friendly staff and great service!!
                    by
                    • Verified Purchase
                    • Recommended
                    Would have gave your store a 5 star if what happened to me yesterday didn't happen.
                    Would have gave your store a 5 star if what happened to me yesterday didn't happen.
                    by
                    • Verified Purchase
                    • Recommended
                    Very friendly,helpful associates
                    Very friendly,helpful associates
                    by
                    • Verified Purchase
                    • Recommended
                    I stopped by to purchase some plants and garden accessories. I found what we were looking for wit...
                    I stopped by to purchase some plants and garden accessories. I found what we were looking for with exception of a hose gasket. We cashed out and remembered we needed bag of potting soil. The cashier let me know that the 2/$12 price would be $10.98 for 1 so she rang up another single bag offering for $5.98. After searching the garden center and not finding the product. I asked a male associate if he could pull himself away from his text conversation on his cellphone and help me find this potting soil. He could not locate it either. I selected another bag of potting soil from near the register. It was $1 more that what I had already purchased. A second male associate walked up and attempted to do the exchange but was not allowed to accommodate at this register. He instructed me to go to Customer Service. CS was backed up so when we finally got to exchange the product we returned to the garden center to exit to our vehicle which was parked near the gate. The same associate that sent me to CS had locked the gate and refused to open it for us. He said we lock the gate at 8. I looked at my watch it was 7:50. I told him you knew we were coming back to exit. I asked if he would unlock the gate and he said no. That is no way to treat your customer. I will never patronize this store ever again. It is the worst. I understand the difficulties of hiring quality employees, it is near chronic and getting worse. I will patronize only a business that attempts to appreciate a loyal customer.
                    by
                    • Verified Purchase
                    Makayla has great customer service. If you need any help ordering anything , please see her.
                    Makayla has great customer service. If you need any help ordering anything , please see her.
                    by
                    • Verified Purchase
                    • Recommended
                    Only reason I recommend this store is because they actually had what I wanted in stock. CUSTOMER ...
                    Only reason I recommend this store is because they actually had what I wanted in stock. CUSTOMER SERVICE is mostly non existent. Amazing how many employees walked by and never even looked my way. I even called the store and told someone i was in the bathroom vanities and needed help.. 10 min later...still no one. Except for a young lady named Cheyenne who happened to see me and stopped. She was what you need more of!
                    by
                    • Verified Purchase
                    • Recommended
                    Very professional, friendly associates. Had everything in the store I was shopping for. Nice pl...
                    Very professional, friendly associates. Had everything in the store I was shopping for. Nice place to get your handywomen supplies.
                    by
                    • Verified Purchase
                    • Recommended
                    I was very satisfied with my experience with Home Depot. I got a great Buy on a gas stove. The on...
                    I was very satisfied with my experience with Home Depot. I got a great Buy on a gas stove. The only slight disappointment that I have is my husband did not receive a 10% discount from his Veteran's duties, which I still believe even though the item was on sale he should have received. Other than that I was very satisfied
                    by
                    • Verified Purchase
                    I'm a Air Force Veteran and the Home Depot has always had a discount for me. The service is usual...
                    I'm a Air Force Veteran and the Home Depot has always had a discount for me. The service is usually the best I really like to use Home Depot other than other stores. Thanks for all your help over the years.
                    by
                    • Verified Purchase
                    • Recommended
                    I was hesitant about shopping but needed to see some items in person. I was very happy to see a s...
                    I was hesitant about shopping but needed to see some items in person. I was very happy to see a sanitizing/ wash station at the entrance and that all employees were masked. I recieved assistance from Jesse who went above and beyond in assisting us, our cashier helped to ring me up through self checkout, and another cashier, Deanna, took the time to double check a price by going back to the shelf to verify. The prices were comparable to the other "box store" but the extra friendly help I recieved made this my new "go to" store.
                    by
                    • Verified Purchase
                    • Recommended
                    The Oxford, Alabama Home Depot is always neat, clean well organized and stocked. The management t...
                    The Oxford, Alabama Home Depot is always neat, clean well organized and stocked. The management team there is top notch and very helpful, well informed, able to assist the customer and assures that the customer has a very pleasant shopping experience.
                    by
                    • Verified Purchase
                    • Recommended
                    I highly recommend the Oxford, Alabama Home Depot to anyone looking to purchase building material...
                    I highly recommend the Oxford, Alabama Home Depot to anyone looking to purchase building materials. The store is always neat, clean and well stocked. The employees are very friendly and extremely helpful. The management team including Mark, Kristal,Walt and Katherine always go out of their way to help meet the customer's needs and satisfy their requests.They do so with a great, friendly attitude. They take the time to listen to the customer and assist them anyway possible.
                    by
                    • Verified Purchase
                    • Recommended
                    Don't expect to be treated with respect at the customer service desk. I was not.. Seemed to be a ...
                    Don't expect to be treated with respect at the customer service desk. I was not.. Seemed to be a racial issue..
                    by
                    • Verified Purchase
                    • Recommended
                    Showing 1-30 of 389 reviews

                    Nearby Stores

                    Find Another Store

                    289 Vaughan Lane

                    Pell City, AL 35125

                    26.36 mi

                    Pro Service Desk

                    (205)812-2402

                    Mon-Sat: 6:00am - 9:00pm

                    Sun: 8:00am - 8:00pm

                    41310 Us Hwy 280

                    Sylacauga, AL 35150

                    39.18 mi

                    Tool & Truck Rental

                    (256)208-2168

                    Pro Service Desk

                    (256)208-2162

                    Mon-Sat: 6:00am - 9:00pm

                    Sun: 8:00am - 8:00pm

                    1332 S Park St

                    Carrollton, GA 30117

                    43.02 mi

                    Tool & Truck Rental

                    (770)214-5180

                    Pro Service Desk

                    (770)214-5184

                    Mon-Sat: 6:00am - 10:00pm

                    Sun: 8:00am - 8:00pm