#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(269)685-4402
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
1227 M89
Plainwell, MI 49080
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Customer Store Reviews

  • 4.8 out of 411 reviews
94%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (411)
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Showing 1-30 of 411 reviews
Absolutely the worst customer service
I’ve been using HD for more years than I care to count. In the past few years I’ve been frustrated with the lack of things in stock when I need them and trying to get service in the store is a joke! Today I had to wait 27 minutes for someone to unlock a tool so I could buy it.
by
    Very fully stocked!!
    I noticed from the minute I walked in, how well stocked the Plainwell, MI store is. At a time when our supply chains are struggling in so many areas, it was refreshing to see this.
    by
      • Recommended
      Nicest H.D. In Are.
      Always friendly and make you feel that your presence is Greatly Appreciated.
      by
        • Recommended
        Shopping Review
        I usually shop at this store for most of my projects.
        by
          • Recommended
          Best Home Depot to go to for paint!
          Susan, the woman who works in the paint department is such a kind and knowledgeable worker! We appreciate her assistance every time we go there for paint! The checkout man Nic was super nice and courteous as well! Overall I always have a great experience when going to the Home Depot in Plainwell, MI!
          by
            • Recommended
            Plainwell Otsego
            One of the better Home Depots I've shopped.
            by
              • Recommended
              Great Staff, very Kind, knowledgeable & Helpful!
              I appreciate all the Help I received on my visit. Thank you Mike for all of your help with cutting the wood for me and bringing it out to my SUV. You made my trip manageable for me, as I am disabled. I appreciate you and the friendly Staff at Home Depot!
              by
                • Recommended
                Decided to use Home Depot for our entire remodel because of customer service
                Laura R in appliances is top notch, her sincere help and knowledge helped make our best decisions.
                by
                  • Recommended
                  A simple trip to Home Depot
                  The Plainwell Home Depot is not the largest, nor does it have everything that some people may need, however, we've rarely been disappointed in this store
                  by
                    • Recommended
                    Friendly Staff
                    We were treated upon arrival and helped promptly when re-ordering our paint.
                    by
                      • Recommended
                      Employees at Plainwell MI store are so helpful, more than any other chain I've been to.
                      Ashlin in Blinds and Teneal in Kitchens were amazing. Every department we shopped in for our remodeling projects, the employees were super helpful and actually listened to our needs. The wait times for their out-sourced measuring people and for product delivery are longer than other hardware chains in which we shopped, though.
                      by
                        • Recommended
                        Great experience with Laura R the Appliance Specialist
                        This store representative was unusually caring and went into great detail to ask questions making sure I understood all the processes involved in the refrigerator purchase.
                        by
                          • Recommended
                          Excellent service
                          My wife and I are building a wheelchair ramp for father in law and the buying process was excellent and thanks so much for the loading help. A plus to entire home depot staff
                          by
                            • Recommended
                            Always Find What I Want
                            Recently I've bought drywall, paint and plumbing supplies. HD had everything I needed including good sales help.
                            by
                              • Recommended
                              1 found this review helpful
                              Clean store rude cashier
                              Cheryl was absolutely the worst person I have had the unpleasure of dealing with. Didn’t want to help made me feel like and inconvenience to do a simple thing. I womt come back to this store
                              by
                                Exemplary Staff
                                Every time we go into this store the staff is super friendly, helpful and truly wants you to have a great experience. Some of the staff are: Mike, Nick, Amy, Tammy etc... The list goes on and on for the amazing employees.
                                by
                                  • Recommended
                                  Satisfied Customer
                                  The Plainwell Home Depot is my preferred store. It close and convenient. The employees are always helpful and friendly.
                                  by
                                    • Recommended
                                    Great place to shop
                                    Found everything that we needed. The employees were so helpful. It does make you feel good when you are recognized .
                                    by
                                      • Recommended
                                      The return that wasn't and now is
                                      I bought a trailer didn't know that I had to put it together so I ended up not getting the trailer. I went to The Home Depot warehouse in 3 rivers and bought an trailer.ready to go and I love it 😀
                                      by
                                        • Recommended
                                        Great place to shop
                                        The employees at this location are always friendly and professional very helpful
                                        by
                                          • Recommended
                                          well stocked , clean, enough friendly help, wish it was closer, not my regular store.
                                          Bought 12 fence posts, this was the closest location that had what I found on line.
                                          by
                                            • Recommended
                                            Happy with our trip to Home Depot
                                            We made our purchases with Molly and Laura in appliances today!! Both women very sure of themselves and the products in the department
                                            by
                                              • Recommended
                                              If you need an appliance, talk to Dan!
                                              Our fridge died and we tried twice to get a Samsung Bespoke fridge from another company. Both times the fridge was delivered damaged. Finally went to Home Depot and met Dan. He listened to my extensive wish list and pointed us to models on the floor and online that might work. When we couldn't decide, we told him we'd be back after I got home from a work trip. True to our word, we came back 5 days later and kicked a lot more tires, all while he patiently looked at specs and tried to find the unicorn I was looking for. We could have spent less elsewhere, shopped a bit closer to our house, and probably gotten it faster than Saturday, but working with Dan was totally worth it.
                                              by
                                                • Recommended
                                                Purchase of Dishwasher
                                                Excellent help from salesperson, Tinneil. Installers were wonderful. The whole process went smoothly.
                                                by
                                                  • Recommended
                                                  Home Town Family Vibe...
                                                  The check out process was low key and they were very proficient. They kept eye contact and were chill... didn't rush or use any annoying jargon. I honestly think they were happy to see me.
                                                  by
                                                    • Recommended
                                                    Lawn decor supply’s
                                                    Found everything I needed, employees very nice and helped find what I needed and one person let the paint mixers know I needed help.
                                                    by
                                                      • Recommended
                                                      Very good experience at Plainwell location
                                                      After having some trouble at a different location, the people at the Plainwell location were able to promptly resolve the issue and they were genuinely pleased to help.
                                                      by
                                                        • Recommended
                                                        Love this store
                                                        I can shop quickly and get out
                                                        by
                                                          • Recommended
                                                          cashier
                                                          Heather made our experience great!
                                                          by
                                                            • Recommended
                                                            Great Employees
                                                            We love this Plainwell store. Have purchased many large ticket items here. They have been exemplary since the day they opened. We have yet to meet a rude or unpleasant employee and that is truly why we shop there. There are other shopping options within driving distance but our choice is Home Depot Plainwell. Dont know about other stores but this one is the best. From refrigerators, washers & dryers, showers, paint and flooring our house is a Home Depot home.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 411 reviews

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