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Filter Reviews By:Rating, Profile, Gender, Age (520)
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Showing 1-30 of 520 reviews
Jan 18, 2020
Exellent customer service, great prices!
Exellent customer service, great prices!
by
Verified Purchase
Recommended
Jan 18, 2020
Great customer sevice very helpful
Great customer sevice very helpful
by
Verified Purchase
Recommended
Jan 14, 2020
Great customer Service very friendly employees.
Great customer Service very friendly employees.
by
Verified Purchase
Recommended
Dec 19, 2019
Already entered into the original survey.
Already entered into the original survey.
by
Verified Purchase
Recommended
Nov 25, 2019
Questions about tools? Find Randy G!!! He’s so helpful.
Questions about tools? Find Randy G!!! He’s so helpful.
by
Verified Purchase
Recommended
Nov 7, 2019
The Store WAS VERY CLEAN> CASHER TERRI WAS Very Freindy. I Give Her A 5.
The Store WAS VERY CLEAN> CASHER TERRI WAS Very Freindy. I Give Her A 5.
by
Verified Purchase
Recommended
Nov 5, 2019
The friendly and familiar faces make shopping here very pleasant.
The friendly and familiar faces make shopping here very pleasant.
by
Verified Purchase
Recommended
Oct 16, 2019
This week we were at the Riverbank store several times, someone on plumbing was extremely helpfu...
This week we were at the Riverbank store several times, someone on plumbing was extremely helpful, in carpet install the employee was training he got the right person to help him quickly an did wonderful job, paint was a busy place but the employees were friendly and helpful
by
Verified Purchase
Recommended
Oct 13, 2019
Enjoyed my visit with Riverbank Home Depot. I was impressed with my cashier for her abundance of ...
Enjoyed my visit with Riverbank Home Depot. I was impressed with my cashier for her abundance of knowledge on my home project. She saved me time and money with her expertise in my questions and concerns. I would go back. I personally think the service area needs more knowledgeable cashiers like the one I had, Terri.
by
Verified Purchase
Recommended
Oct 11, 2019
This Home Depot store in Riverbank should be #1 of them all. The customer service here is the bes...
This Home Depot store in Riverbank should be #1 of them all. The customer service here is the best ever. I have never come in here without someone saying Good Morning, and then can I help you find something. The cashiers are the best ever. The associates in all your department know their job. Where do you find such great people? Other stores should come in here and check it out. I recommend this store to everyone out there. You can meet the best people ever.
I would like to also say that the managers are actually on the floor helping customers also. That is rare. Thank you to Daven, Mr. Z and would like to say I think your the best. There is this one young lady that is a job coach for one of your associates, she has helped me quite a few timse and she is not even a Home Depot employee. Her name is Donna and hats off to her.
by
Verified Purchase
Recommended
Sep 30, 2019
I returned an item that i purchased with a debit card. Even thou i had the receipt, they gave me ...
I returned an item that i purchased with a debit card. Even thou i had the receipt, they gave me a gift card because i lost my debit card. Very unprofessional of home depot to hold my money hostage. I will definetely be going somewhere else for future purchases
by
Sep 2, 2019
We recently purchased a refrigerator from this location. Bobby in the appliance department was ex...
We recently purchased a refrigerator from this location. Bobby in the appliance department was extremely helpful and knowledgeable. He was able to lead us in the right direction with brand and model. He has a wonderful sense of humor and was a pleasure to have assist us in this purchase process. We will be returning to this location often as we just purchased a home and look forward to seeing him when we stop by.
by
Verified Purchase
Recommended
Aug 28, 2019
Sonya was great I went in looking for an item she helped me I just wanted to go in and out she’s ...
Sonya was great I went in looking for an item she helped me I just wanted to go in and out she’s amazing
by
Verified Purchase
Recommended
Aug 10, 2019
I live close to the Riverbank store and it is always a great experience when I go to the store. ...
I live close to the Riverbank store and it is always a great experience when I go to the store. Everyone is always so helpful and willing to do whatever is needed to make my experience pleasant.
by
Verified Purchase
Recommended
Jul 12, 2019
Staff at this location need to step up their customer service. Every encounter is difficult. Wh...
Staff at this location need to step up their customer service. Every encounter is difficult. When you can finally get someone's attention, most employees don't know where to find items throughout the store. Check out experience is also miserable. Customers are encouraged to do self check out, but military discount isn't honored in self check out, so you are forced to stand in line at the one and ONLY line with a cashier. Took two trips to the store recently to purchase an appliance. First time, employee was leaving in 10 minutes and no one was coming to take his place, yet the store was open another hour. Second time, waited 25 minutes from help and that was after physically calling from my cell phone and waiting for someone in the store to finally answer the phone. Employee that helped with appliance was more interested in urging me to give him all "5's to pass a survey" then providing the outstanding customer service that used to be found at Home Depot.
by
Verified Purchase
1 found this review helpful
Jul 12, 2019
Great store to shop at. Always clean and friendly people.
Great store to shop at. Always clean and friendly people.
by
Verified Purchase
Recommended
Jul 9, 2019
Store is clean and neat expect for display items on the floors. Sometimes they block the product...
Store is clean and neat expect for display items on the floors. Sometimes they block the product shelves. The employees working in various departments seem to know the subject. Sometime they really don't know. However they do try and find an answer if they don't have the knowledge. Over all good experiences when I shop there. Friendly over all. Always smile and talk to you when needed. Products and parts are in stock.
by
Verified Purchase
Recommended
Jul 6, 2019
Friendly staff make this store a SUPERB shopping experience.
Friendly staff make this store a SUPERB shopping experience.
by
Verified Purchase
Recommended
Jul 3, 2019
Sonya is such a wonderful worker
Sonya is such a wonderful worker
by
Verified Purchase
Recommended
Jul 2, 2019
I have never had a bad experience in this store. Everyone is very friendly. I purchased all of my...
I have never had a bad experience in this store. Everyone is very friendly. I purchased all of my appliances and blinds from here.
by
Verified Purchase
Recommended
Jul 2, 2019
my favorite store ever!!!!!! never disappoints!!! associates are always dedicated and hard workin...
my favorite store ever!!!!!! never disappoints!!! associates are always dedicated and hard working, friendly people. really feels like a second home at this store. i know this store will have anything i need, and i know when i come here i’m getting the best experience start to finish. seriously love this store!!!
by
Verified Purchase
Recommended
Jul 2, 2019
I have so much fun in that store. I could spend hours, but I need to go home at times. Whenever I...
I have so much fun in that store. I could spend hours, but I need to go home at times. Whenever I buy an appliance I always look for Bobby, if he's not there I don't buy. I trust him and I trust his knowledge that he's going to sell me the best appliance that meets his standards and he knows we'll meet my standards.
by
Verified Purchase
Recommended
Jul 1, 2019
Danny in Lumber was so very helpful and a real blessing! We need more Danny’s in the world!!
Danny in Lumber was so very helpful and a real blessing! We need more Danny’s in the world!!
by
Verified Purchase
Recommended
Jun 30, 2019
always has the best prices and sales compared to other stores. particularly this store has some o...
always has the best prices and sales compared to other stores. particularly this store has some of the friendliest cashiers and employees i’ve been around. i come to this store over other home depot’s because of the friendliness and customer service i receive. seriously, keep up the great work, y’all are my favorite!
by
Verified Purchase
Recommended
Jun 24, 2019
Products were easy to find!
Products were easy to find!
by
Verified Purchase
Recommended
Jun 20, 2019
The employees were extremely helpful.
The employees were extremely helpful.
by
Verified Purchase
Recommended
Jun 19, 2019
First off the store was not as clean as other Home Depot’s I have been too. Second the associate...
First off the store was not as clean as other Home Depot’s I have been too. Second the associates have no idea on how to great customers even if it is a simple hello to make them feel welcomed. I walked by many associates even the Store Manager who failed to acknowledge any customers. Last I checked in retail it is our job to at least acknowledge our customers and thank them for choosing to shop at our store. Lastly I have never been so disappointed. While checking out I had a cashier who implied that I could potentially stealing from them and informed a younger gentlemen to inspect each and ever tote I purchase because I might be hiding things in between them. I get that this is their job, but to what? The customers experience in making them feel like I shop at Home Depot and am loyal to this company and brand only to be accused to stealing? If they inspected every customer that goes out the same way they inspected me I could understand and maybe accept it but I know for a fact that they do not. So why isolate me and make me feel like I am a thief. Even after I was done with my purchase the associate was still lifting each tote inspecting them.
by
Verified Purchase
Jun 19, 2019
Great customer service by the guy in the electrical dept who brought me around the store looking ...
Great customer service by the guy in the electrical dept who brought me around the store looking for an item he didn't know about I believe his name was Dave
by
Verified Purchase
Recommended
Jun 17, 2019
This store has the number one employee I have ever come across in my many decades on this planet,...
This store has the number one employee I have ever come across in my many decades on this planet, Ashley. She has a wonderful personality, incredible smile and goes above and beyond to make your day a better one. After having a bad experience myself it was Ashley to the rescue. She could see that I was not happy and was genuinely interested in what had happened. She showed true empathy and instantly put me at ease. She was able to correct my issues and all the while did it with a smile. I've been in the service industry for over 20 years and Ashley is the most positively memorable person I have ever met. Her incredible smile doesn't hurt either.
by
Verified Purchase
Recommended
Jun 3, 2019
I used the recently reconfigured Customer Service area today, and was VERY pleased with the way t...
I used the recently reconfigured Customer Service area today, and was VERY pleased with the way the staff expedited a waiting line of customers, and the efficiency of the staff.