#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(909)574-2402
Tool & Truck Rental(909)574-2408
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
16783 Santa Ana Avenue
Fontana, CA 92337
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Customer Store Reviews

  • 4.6 out of 325 reviews
92%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (325)
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Showing 1-30 of 325 reviews
Great store
Great store
by
  • Verified Purchase
  • Recommended
Brenda were so kind to customer service they provided was exceptionally professional time and wha...
Brenda were so kind to customer service they provided was exceptionally professional time and what can I smile. Brenda were so kind to customer service they provided was exceptionally professional time and what can I smile I did experience a small problem but in the manner it with me so I made my shopping experience great.
by
  • Verified Purchase
  • Recommended
Great store. Great experience.
Great store. Great experience.
by
  • Verified Purchase
  • Recommended
Good store. Good customer service
Good store. Good customer service
by
  • Verified Purchase
  • Recommended
It was just a quick trip in and out this is very convenient. Home Depot store is always Friend...
It was just a quick trip in and out this is very convenient. Home Depot store is always Friendly And clean!
by
  • Verified Purchase
  • Recommended
This Home Depot Rocks- Love the employees because they care about Helping customers (me) complete...
This Home Depot Rocks- Love the employees because they care about Helping customers (me) complete all my "Do It Yourself Projects"....
by
  • Verified Purchase
  • Recommended
Horrible customer service i watched a customer in front of me get entirely different treatment an...
Horrible customer service i watched a customer in front of me get entirely different treatment and we had the same purchase
by
  • Verified Purchase
The staff here were incredibly helpful. I had to make a purchase of two A Frame Ladder 12'. The l...
The staff here were incredibly helpful. I had to make a purchase of two A Frame Ladder 12'. The ladder were huge and heavy! The cashier Raquel, was on top of it. She made sure I was well taken care of, she called Robert to assist me. Robert helped me bring the ladders to the cash register, waited for transaction process, pushed the carts to my truck, and helped me load the ladders to the truck. There was also two other gentlemen that helped me with strapping the ladders to my truck. They were my angels for the day! Home depot, please take care of your employees because they deserve it! They are a great asset to your company and hold the name to it's value. My trip / transaction was a pleasant experience. I can make large purchases and have confidence your staff help me. Thanks Raquel & Robert !
by
    • Recommended
    We can say we have been coming back to this store just for the attention and great service we hav...
    We can say we have been coming back to this store just for the attention and great service we have received by Gus! He’s always so helpful and patient and we can honestly say we keep coming bck to this one because of his genuinely nice service. He loves what he does and makes this house remodeling so much more helpful! I can say I’ve learned quite a bit from these passed several trips to Home Depot! I’m sure we will be bck again in this week. Thanks Gus! You never cease to amaze us .
    by
    • Verified Purchase
    • Recommended
    Customer service definitely by Gus and Buddy above my expectations!so helpful and attentive . Gus...
    Customer service definitely by Gus and Buddy above my expectations!so helpful and attentive . Gus helped us and answered alll our questions and made our final purchase a pleasant and happy one. Thank you!!
    by
    • Verified Purchase
    • Recommended
    Store well kept and ladies restroom clean
    Store well kept and ladies restroom clean
    by
    • Verified Purchase
    • Recommended
    All staff very nice and friendly and helpful. Always stocked clean and neat
    All staff very nice and friendly and helpful. Always stocked clean and neat
    by
    • Verified Purchase
    • Recommended
    Store is nice and clean very friendly people definitely recommend .
    Store is nice and clean very friendly people definitely recommend .
    by
    • Verified Purchase
    • Recommended
    I have just re-piped my house from the meter all the way through the house. Plumbing Company bid ...
    I have just re-piped my house from the meter all the way through the house. Plumbing Company bid $17,400, I finished it for about $1,500 plus my time and labor. Everybody at this store has been extremely helpful thru this 2 1/2 month project. Jesus in the plumbing dept. deserves a ton of brownie points for the way he helped a very tired and frustrated customer.
    by
    • Verified Purchase
    • Recommended
    This particular store is always clean & stocked to its max. The employees are friendly & never a ...
    This particular store is always clean & stocked to its max. The employees are friendly & never a long wait in line even when its full of people.
    by
    • Verified Purchase
    • Recommended
    Store associate Megan wasn't helpful it took return associate a very long time without help from ...
    Store associate Megan wasn't helpful it took return associate a very long time without help from her coworker.
    by
    • Verified Purchase
    Very helpful crew. I go to the store generally very early and have had no problems getting questi...
    Very helpful crew. I go to the store generally very early and have had no problems getting questions answered or finding products.
    by
    • Verified Purchase
    • Recommended
    Employees are friendly and very helpful. Excellent customer service
    Employees are friendly and very helpful. Excellent customer service
    by
    • Verified Purchase
    • Recommended
    refrigerator was not delivered as scheduled after I removed food from refrigerator and freezer....
    refrigerator was not delivered as scheduled after I removed food from refrigerator and freezer. And moved refrigerator outside when I called them they were rude and said they could deliver next day and would only cover $50 of the over $200.00 loss to spoilage.
    by
    • Verified Purchase
    The store is always stocked with the items I need. Always get help right away.
    The store is always stocked with the items I need. Always get help right away.
    by
    • Verified Purchase
    • Recommended
    Good costumer service.
    Good costumer service.
    by
    • Verified Purchase
    • Recommended
    Been coming here for 11 years. This store is clean and employees are very nice and helpful. Every...
    Been coming here for 11 years. This store is clean and employees are very nice and helpful. Everyone seems to know where everything I'm looking for is at. This saves me time the moment I walk in. My children are starting to know this store better than I and they are 10 & 8. Thank you Home Depot Employees. You have the friendliest cashiers.
    by
    • Verified Purchase
    • Recommended
    At your Fontana store on Oct 2, 2018 had an awesome experience. Was try to get a purchase deferre...
    At your Fontana store on Oct 2, 2018 had an awesome experience. Was try to get a purchase deferred and got great service from Michelle, Marisol and Crystal. Great service. They were very patient and went out of their way to get issued resolved.
    by
    • Verified Purchase
    • Recommended
    This store has some of the best employee's I have ever encountered in a Home Depot. Everyone we d...
    This store has some of the best employee's I have ever encountered in a Home Depot. Everyone we dealt with was exceptionally friendly and helpful. Not something I would have ever expected from a Home Depot. They seemed to be well staffed and finding someone to help you find something isn't an issue like other stores I have visited, where you walk half the store to find someone to answer a question. Friendly smiling faces and excellent customer service.
    by
    • Verified Purchase
    • Recommended
    Store is always busy but always clean and well stocked. Friendly associates (sometimes the return...
    Store is always busy but always clean and well stocked. Friendly associates (sometimes the returns people are grouchy....its understandable)
    by
    • Verified Purchase
    • Recommended
    Store and personnel have greatly improved compared to five years ago due to change of store manag...
    Store and personnel have greatly improved compared to five years ago due to change of store management. Now parking lot kept clean, shopping carts constantly brought back inside for customers, personnel very helpful, polite, and friendly. Whoever is store manager, should be commended.
    by
    • Verified Purchase
    • Recommended
    Cesar Palos was great in helping us at check and helped me carry heavy items. Keep up he great wo...
    Cesar Palos was great in helping us at check and helped me carry heavy items. Keep up he great work.
    by
    • Verified Purchase
    • Recommended
    You need more cashiers and check out stations by all exits for the elderly / disabled - Do not l...
    You need more cashiers and check out stations by all exits for the elderly / disabled - Do not like self check. I am not paying to check myself out Better customer service with knowlegible associates that are willing to help & friendly! Aisles blocked to long with people standing around chatting, it's hard to walk down the long aisles to get around the ones blocked
    by
    • Verified Purchase
    HOMEDEPOT. IS. A. GOODPLACE. TO. FiND. WHATEVER. PEOPLE. ARE. LOOKING. FOR. PLANTS. C...
    HOMEDEPOT. IS. A. GOODPLACE. TO. FiND. WHATEVER. PEOPLE. ARE. LOOKING. FOR. PLANTS. CLEANERs. OR. EVEN. PAINT.
    by
    • Verified Purchase
    • Recommended
    You need a whole staff like ROCIO running around to help customers. She is the best I've ever dea...
    You need a whole staff like ROCIO running around to help customers. She is the best I've ever dealt with there.
    by
    • Verified Purchase
    • Recommended
    Showing 1-30 of 325 reviews

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