#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(515)974-2310
Store Hours
Mon-Sat: 6:00am - 9:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
4900 Se 14th St
Des Moines, IA 50320
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Customer Store Reviews

  • 4.8 out of 430 reviews
95%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (430)
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Showing 1-30 of 430 reviews
Great service
David made our experience great. He has only been working for about 4 weeks and was so helpful and kowledgable.
by
    • Recommended
    My favorite store of it's kind.
    We have purchased several appliances at this store, among many additional items. Have always been treated as a customer should be treated. Store is always neat, clean and organized
    by
      • Recommended
      Larry ~ Lighting Department
      When you’re in this store and need honest, kind and sincere help…go find Larry in the Lighting Department. He is the BEST!!
      by
        • Recommended
        Associates
        We received excellent help from the associates there to get a replacement part.
        by
          • Recommended
          Great Srevice
          Went into get a bagger for my mower. Eric hooked me up with what I needed. Loaded me up. You could tell he was authentic in how he enjoyed his work. Employees like Eric are extremely valuable. Thanks Eric
          by
            • Recommended
            Great service
            dustan was very helpful
            by
              GOOD SERVICE
              DEREK WAS GREAT AND HELPFUL
              by
                • Recommended
                Friendly Staff!
                I love coming to the South side Home depot they are always friendly and ready to give out a helping hand! Thank you!
                by
                  • Recommended
                  Excellent Customer Order Specialist
                  Liz Turner played a crucial role in assisting me with a change of carpet installation order. She was friendly, timely, and met all my expectations. She's a keeper.
                  by
                    • Recommended
                    Shopping made easy
                    Great place to get supplies. Happy that there are box stores in the are to shop at.
                    by
                      • Recommended
                      EXCELLENT!!!
                      Exceptional Customer Service at this store!!!
                      by
                        • Recommended
                        Amazing visit
                        Had the best experience with Dustan, what amazing customer service, will be coming back thanks to the service and professionalism that I received
                        by
                          Service
                          All the experience was great, thank you guys
                          by
                            Best employees
                            Huge thanks to Jody she was super kind and thanks to Rob with the beard for helping out.
                            by
                              Cashier
                              Aaron Acosta was very friendly and helpful
                              by
                                • Recommended
                                Professionalism and Excellent Customer Service!
                                I purchased a zero turn lawn mower that did not have the battery installed. When I came back to the store Eric and Brooklyn went above and beyond to talk to the manager and help get a battery for the lawn mower. Eric walked me around the store, obtained the tools required and retrieved the battery I needed. Their professionalism and assistance was outstanding! I couldn't be happier with the assistance they provided. Thank you Eric and Brooklyn!
                                by
                                  • Recommended
                                  James went above n beyond
                                  James and his 2 employees did their best to help with a mess up from other store.
                                  by
                                    • Recommended
                                    Excellent customer service
                                    Lawney is by far 1 of the best employees we’ve had the pleasure to interact with. We will definitely be returning because of him
                                    by
                                      • Recommended
                                      Always find what I need
                                      Employees are always helpful when we come in. I also like that I can bring my pup.
                                      by
                                        • Recommended
                                        Great lady in the PVC department. Lazy guy at the self checkout...
                                        The lady in the PVC department was helpful and knowledgeable. She could not have been more helpful. The young guy at the register saw that an item rang up wrong (showed a picture of the large display it came from) and he made no effort to fix the problem. Offered $2 off which took it close to the price (but was still was higher than the displayed price.
                                        by
                                          • Recommended
                                          Great employees!
                                          Lawney was extremely helpful and also friendly. Helped me pick the correct paint for my cabinets and gave me options.
                                          by
                                            • Recommended
                                            Worst service ever
                                            Worst service ever from this Home Depot. I ordered 4 appliances to be delivered and installed. The day they showed up it was bad from the start, the driver didn't get off to greet me or notify me they were there, I waited and waited I had to come out to the main st. They would not pull into either driveway (duplex) he said the tree was too low so I suggested the other driveway, he pulled to the other side of the house and again did not come out I had to go up to them to which he informed me he was trying to figure out where to park. I figured to let them do their job let him know I'd be inside and got out the way. After about 15 min I thought it was taking too long I went back outside and they left. Just left without coming to tell me, taking off with my appliances. No call, nothing. I took time off of work to be there and had to call the guy 3 times and he said he was trying to figure something out with dispatch because he did not have cones with him place around truck. They were there for an hour!!! A full hour and did nothing, they could have unloaded and been done during that hour. I spoke to Brandon at this location which he said this isn't the first time delivery has failed and said they're supposed to look at their routs prior and be prepared. He suggested I talk to to Liz at extension 340, I left 2 voicemails and never got a call back. I talked to Mark who's above Brandon then finally got a call back from Joel the manager and nothing was done about the bad service I was given and failed delivery and now says they can't deliver to me which is not true because prior to this they called me to reschedule and now they're saying they can't. I canceled this order thinking I should just talk to someone in the store for better service but no service was given. This is completely the fault of Home Depot that I don't have appliances for my business, a rental property and yet nothing was done. 
                                            by
                                              2 found this review helpful
                                              great store great employees
                                              its not cheap store but i will say great eployees very helpfull one of the employees who always help me in this store is lawney thank you.
                                              by
                                                • Recommended
                                                My number 1 go to store
                                                I always go to The Home Depot store before checking anywhere else for home, yard, building, plumbing, etc.,etc . Always pleasant staff that are happy to help out with whatever I'm looking for
                                                by
                                                  • Recommended
                                                  Much improved
                                                  This store has make a remarkable turnaround from last spring. The customer service and overall atmosphere of the store has really improved.
                                                  by
                                                    Expert Paint Specialist
                                                    Twice Lawney Mullen has paint matched old paint for us, appreciate his attention to finite detail and getting it right.
                                                    by
                                                      • Recommended
                                                      Fantastic all the way around!
                                                      My boyfriend bought a house completely is remodeling it and Home Depot is his home! He has spent thousands of dollars there and will continue! We love it at SE 14 Home Depot
                                                      by
                                                        • Recommended
                                                        Joel was very helpful…
                                                        Went in today to finalize and pay for my carpet to be installed. The main carpet person called out sick and Joel was trying to fill in. It had been over 4 years since he did a carpet estimate. Since then they also have a new computer system for it. Instead of telling me he didn’t know what he was doing and to come back when the regular person could help, he made a few phone calls to other stores to get assistance with the new computer system and got the estimate finalized, paid for and set up to be installed. It might have taken him a few extra minutes, but he took the time to do what’s right in my eyes.
                                                        by
                                                          Customer Service
                                                          Lawney & Patrick in the paint dept provide great customer service.
                                                          by
                                                            • Recommended
                                                            Employees working together
                                                            Bri, Anthony and Greg are great examples of employees working together to make the shopping experience a good one. They went above and beyond what other employees would have done in order to locate my online order that was delivered to the store.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 430 reviews

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