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Showing 1-30 of 772 reviews
May 27, 2024
Employee knowledge
I have asked an employee one time about helping me find the correct front wheel for my lawn mower. He was very helpful and while I could not find the wheel he did look on his online tablet and found the correct wheel. He told me what sku number to type in for an online purchase since they did not have the product. I ordered the part and it fit the lawn mower. Thank you!
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Recommended
May 24, 2024
Generally Dirty
I am constantly appalled at how dirty the exterior of the SS HOME DEPOT is kept. There is often trash in all areas of the parking lot. On the right side of the building there’s an array of bottles and wrappers. The store is just not well-maintained.
by
May 4, 2024
Home Depot service
Employees are friendly and helpful
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Recommended
Mar 31, 2024
Great Home Depot
Using this Home Depot on a daily base and always can find what i need
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Pro
Mar 24, 2024
GOOD VARIETY OF ITEMS
I USUALLY FIND A GOOD VARIETY OF ITEMS IN EACH DEPARTMENT TO PICK FROM..
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Recommended
Mar 13, 2024
My Favorite Store
I like the location of this store, but the tile isles are not next to each other. It’s like a laberinth or an “egg hunt” search to find each tile/flooring isle 🫤. That particular section is disorganized. And most of the time, I don’t find the tile I need and I have to check other stores to see if they have what I’m looking for. That happens pretty frequently.
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Recommended
Jan 31, 2024
Price Issue
I was told the price on the shelf for gravel was an old price and they would not sell it to me for the price posted and did not remove the old price tag. Not good.
by
Jan 27, 2024
Friendly and helpful
I like this store b/c they are helpful, full of smile and they give good advice or recommendations.
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Recommended
Jan 24, 2024
Excellent experience at this Home Depot when we purchased our new Gas Range/Stove
Frigidaire 5 Burner Freestanding Gas Range
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Recommended
Jan 8, 2024
MIki at customer service desk
Miki went above and beyond at service desk to assist me in my return. Excellent customer service experience
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Recommended
Nov 26, 2023
Excellent customer service at the front desk
I would like to thank Miki from the customer service front desk for being very helpful
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Recommended
Oct 22, 2023
Janice Provide Excellent Customer Service
During my visit MS. Janice provides excellent customer service.
She helped me to check out when Machine was acting up.
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1 found this review helpful
Oct 19, 2023
Great customer service
My representative Mike made my return quick and easy. Definitely service with a smile.
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Recommended
1 found this review helpful
Oct 16, 2023
THIS STORE NEEDS BETTER MANAGEMENT OF INVENTORY AND STAFF
As a handyman I need to count on inventory being available and well organized on their shelves. I often find that the electrical and plumbing departments have disorganized, unlabeled and missing inventory. Floor staff do not usually offer assistance (if you can find them. THe Aspen Hill store seems better managed..
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1 found this review helpful
Oct 10, 2023
Great Customer Service
Two days ago I went to the Broadbirch Drive - Silver Spring store and the vibe seemed so nice. I was in and out with a smile and laugh; made the day of DIY better.
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1 found this review helpful
Jul 19, 2023
I got help to find parts ans they explain nicely and their behavior was good
I brought this faucet filter 3 months ago but could not find again in 8 months.
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Recommended
1 found this review helpful
Jul 13, 2023
Great Plumbing Help!
Abera Berile, Master Plumbing Specialist, worked with me on two visits to figure out a problem I had in redoing a shower. On my first visit he recommended the least intrusive way to address the drain problem for a shower and when I came back with parts from the drain when that didn't work, he helped me design a specific solution that worked perfectly. He was very specific in how to put things together so I would not have a future issue.
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Recommended
Jul 11, 2023
Great customer service
Denaysia is knowledgeable and good hearted person. Always I went this location she goes beyond and above. On my previous shopping she even contacted delivery people and make it happen our BBQ machine. I mean this store is great overall Alisa is great manager very very helpful. Carlos was a great guy.
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Recommended
Jun 23, 2023
Great service from the window blinds department
I would like to give thanks to Andrea Granados, her supervisor Oneil, and Adonis. All of them work in the Blinds/Shades department at the Home Depot located on Broadbirch Drive, Silver Spring. Ms. Granados did a super job guiding me to get window measurements, pick and order custom made blinds, cut the in-store blinds to fit some of my windows, and the entire ordering process. Her supervisor was equally responsive with keeping track of my vertical blind delivery. Andonis was very helpful to show me the price of various custom made blinds. This is my first time to order blinds and installation of blinds from Home Depot. The service and help from these employees really make my experience very positive. My family is looking forward to having the installation done when all the blinds have arrived. I think that their excellent customer support is worth recognition. I hope that their managers will give kudos to these employees for a job well done!
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Jun 2, 2023
Clean store and friendly cashiers
Ellie was extremely friendly and helpful, she showed how much she cares for customers.
The store in general is clean and organized
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Recommended
May 31, 2023
double hung windows were excellent.
I bought a 3 front doors for a client and they are very happy. I have no pics or video.
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Recommended
May 31, 2023
EXTREMELY HELPFUL PERSONNEL
WE CALLED TO CHECK AVAILABLITY OF AN ITEM AND THEY ANSWERED THE CALL RIGHT AWAY AND NOT ONLY TOLD US THE ITEM WAS IN STOCK, BUT HAD IT WAITING AT THE SERVICE DESK FOR US WHEN WE ARRIVED. THE LADIES AT CHECK OUT WERE HELPFUL IN SCHEDULING ASSEMBLY AND DELIVERY AND WITH THE PURCHASE OF THE ITEMS. TOP NOTCH SERVICE.
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Recommended
May 30, 2023
Helpful
Amazing experience getting help from Ms Marya the best worker at this location
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Recommended
May 29, 2023
My main store
I come to Home Depot Silver Spring often. It’s a friendly staff store. Usually I can find what I need. I love the plants, and general supplies.
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Recommended
May 14, 2023
5 STAR Quality!!!!!!! Friendly & Clean!!!!! God Bless!!!!!!!
Wow! What a great experience here! Some other places can have very rude people and that can happen anywhere but with this Home Depot location it is rare to be treated poorly! I love this location! Best Of Blessings to you guys and may peace be with ya!☝️❤️
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Recommended
May 14, 2023
Great store
Very clean and great customer service
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Recommended
May 7, 2023
Cleanliness, Confidence, and Character
Dear HomeDepot Staff,
As a frequent Home Depot customer and Gulf War Veteran; I am always pleased with the Cleanliness, Confidence, and Character of the staff at your, 2300 BROADBIRCH DR, Silver Spring, MD., 20904, location. This is a model store where people run towards you, rather than avoid you. Don’t change a thing!
It is getting harder and harder to find good people these days. Today, Eric went above and beyond to assist me with the Home Depot App. Eric's dedication, and patience made an impression on me. When you find good people celebrate them!
Early in the week, I was cheerfully greeted by another young lady Home Depot employee. She was so very helpful, I promised to inform her supervisors as well. Now, I am older,....and my memory fades quickly. I can’t remember her name, but I can remember the feeling of being appreciated, and that's what really matters.
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Recommended
Apr 25, 2023
Very bored & unhelpful staff
Go to this Home Depot if you want to be ignored by staff when u need assistance while also being stared at and pursued like a thief.
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Apr 18, 2023
Miki was amazing!
We bought a Weber grill and Miki the customer service agent was very helpful every step of the way. He is an asset to the store!!!
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Recommended
Apr 14, 2023
Flooring Department Customer Service
Wasn't pleased with the false statement place on the flooring installation estimate that I stated no heat nor electricity in my home: Didn't state such, and it won't true as well as time prior to, during, and after the estimate. Flooring staff also have exhibited behavior in other instances of not returning a promised call, screening questions when attempting to return a call to the Supervisor, and staff appearing to be indifferent to answering questions.