Curbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup
Filter Reviews By:Rating, Profile, Gender, Age (280)
Star Rating
Home Improvement Profile
Gender
Age Range
Showing 1-30 of 280 reviews
Jul 29, 2020
Lazy service center staffing. Went to get two propane tanks swapped out. Went to the service c...
Lazy service center staffing. Went to get two propane tanks swapped out. Went to the service counter with 5-6 employees and no customers. I was sent to cashiers for purchase. No big deal. Went to tank trade kiosk outside and it failed, opened a gate for an empty/dirty tank. Pressed the "request assistance" button on kiosk. No one came.....ever. Went inside to ask service people to send out someone to help.. "You have to back to the cashiers". Again 5+ standing there, with no customers. Back to the cashier I made the purchase with. Told him I was told to come back to him. He even looked confused. He was great and got hold of someone on the walkie talkie to come help. The person who came out was great as well. Service center staff.... FAIL. Since there was someone in a different colored shirt, I suspect they were some level of management. FAIL. Why couldn't one of them pick up a walkie talkie.....FAIL
by
Verified Purchase
1 found this review helpful
Jul 10, 2020
Stellar customer service at the Somersworth, NH Home Depot! Super friendly and extremely knowledg...
Stellar customer service at the Somersworth, NH Home Depot! Super friendly and extremely knowledgeable employees! Very clean store!
by
Verified Purchase
Recommended
Jun 27, 2020
Ernie in appliances was an excellent sales person. Very patient. Did not rush us ,extremely knowl...
Ernie in appliances was an excellent sales person. Very patient. Did not rush us ,extremely knowledgeable with refrigerator! 100%
by
Verified Purchase
Recommended
1 found this review helpful
Jun 10, 2020
Amazing customer service,clean and quick with getting me the right tools needed
Amazing customer service,clean and quick with getting me the right tools needed
by
Verified Purchase
Recommended
Jun 10, 2020
the customer service here is above and beyond all their peers or competitors - it was a pleasure ...
the customer service here is above and beyond all their peers or competitors - it was a pleasure to shop there.
by
Verified Purchase
Recommended
Jun 2, 2020
AJ in appliances is definitely an essential part of this store. He has answers but also follows t...
AJ in appliances is definitely an essential part of this store. He has answers but also follows through if he does not have the answers.
by
Verified Purchase
Recommended
May 19, 2020
This store has an oppourtunity to turn a negative situation into a positive one. I am unhappy bec...
This store has an oppourtunity to turn a negative situation into a positive one. I am unhappy because the store made a simple mistake but rather than own it they chose to blame it on the customer. I was yelled at by the floor manager and left with no choice but to take a refund for an item I truely wanted. That said a phone call from a real manager trained in customer service or a Dm would go a long way in changing this review to a positive one.
by
Verified Purchase
May 18, 2020
As a veteran of Vietnam conflict..I was denied my military discount even though I had proper id.
As a veteran of Vietnam conflict..I was denied my military discount even though I had proper id.
by
Verified Purchase
May 18, 2020
Everytime I go to the Somersworth Home Depot, they are well staffed and they are always willing t...
Everytime I go to the Somersworth Home Depot, they are well staffed and they are always willing to help.
by
Verified Purchase
Recommended
May 16, 2020
I find it very time consuming and aggravating when I have to find something and have no idea wher...
I find it very time consuming and aggravating when I have to find something and have no idea where it is. The staff at Home Depot are always around to ask and usually will bring me right to it! They take pity on the old lady:). Very helpful!!!
by
Verified Purchase
Recommended
May 12, 2020
Love that HD has self checkout available, definitely get customers in and out quickly!
Love that HD has self checkout available, definitely get customers in and out quickly!
by
Verified Purchase
Recommended
Apr 30, 2020
Always helpful and attentive staff, supplies are easy to find and store is well organized.
Always helpful and attentive staff, supplies are easy to find and store is well organized.
by
Verified Purchase
Recommended
Apr 11, 2020
Bad customer service and inexperience staff with no building knowledge. Online Pick Today at stor...
Bad customer service and inexperience staff with no building knowledge. Online Pick Today at store is false promises. So greeting of customers and no smile.
by
Verified Purchase
Apr 5, 2020
In difficult times I ran into Sean and he was happy staff member, he offered assistance and went ...
In difficult times I ran into Sean and he was happy staff member, he offered assistance and went way above and beyond his job to make my experience a good one!
by
Verified Purchase
Recommended
Mar 29, 2020
Somersworth store Manger would not honor pricing from Portsmouth store. Acted like she was busy ...
Somersworth store Manger would not honor pricing from Portsmouth store. Acted like she was busy and I was trying to scam them.
I came in with a copy of the ad and actually the Portsmouth price came up on my phone while I was there discussing it with the assistant manager. Exact same product.
Tried to make me feel better by dropping their price to the regular price from the Portsmouth store.
Only reason I completed the purchase was I needed the water heater, liked the product and could not wait. Portsmouth would have gotten one for me.
The Assistant Manager and staff were helpful. The Manager could take lessons from the staff.
by
Verified Purchase
Mar 28, 2020
I love the home depot & this store. Large selections, friendly staff, always neat & clean & organ...
I love the home depot & this store. Large selections, friendly staff, always neat & clean & organized. If the product or tool is in stock you can bet it is on the shelf. Very helpful & knowledgeable staff.
by
Verified Purchase
Recommended
Mar 17, 2020
This is the best run Home Depot I have been in in awhile, educated employees, and friendly.
This is the best run Home Depot I have been in in awhile, educated employees, and friendly.
by
Verified Purchase
Recommended
Feb 25, 2020
Kevin helped me pick out the perfect lightbulbs I was looking for. I was so impressed by his serv...
Kevin helped me pick out the perfect lightbulbs I was looking for. I was so impressed by his service that I had asked to speak to a store manager and I could tell that it was not the first time the manager has heard of this high level of service from Kevin. A truly fantastic customer experience!
by
Verified Purchase
Recommended
Feb 23, 2020
This store is very clean and the employees are very friendly and helpful. I would rather go to t ...
This store is very clean and the employees are very friendly and helpful. I would rather go to t hi is Home Depot than any other and would recommend it to anyone!
by
Verified Purchase
Recommended
Feb 15, 2020
Lots of product in stock, lots of great ideas, inspiring!
Lots of product in stock, lots of great ideas, inspiring!
by
Verified Purchase
Recommended
Jan 1, 2020
Wanted the 70 piece ryobi accessory bit set, it was not in stock. The store associate gave me ano...
Wanted the 70 piece ryobi accessory bit set, it was not in stock. The store associate gave me another bit set and other accessories at about the same price. He was very acomodating.
by
Verified Purchase
Recommended
Dec 23, 2019
Always a clean store and friendly, helpful associates nearby to assist when I have questions or n...
Always a clean store and friendly, helpful associates nearby to assist when I have questions or need to find a product. Great shopping experiences at this store.
by
Verified Purchase
Recommended
Dec 22, 2019
This is a good store to shop in the associates are friendly and knowledgable, I want to thank Lau...
This is a good store to shop in the associates are friendly and knowledgable, I want to thank Laurie for her assistance and patience in placing my order for our new WEN Generator.
by
Verified Purchase
Recommended
Nov 11, 2019
Scott and Raymond in tool rental were wonderful! So friendly and helpful. Scott showed us how to ...
Scott and Raymond in tool rental were wonderful! So friendly and helpful. Scott showed us how to use the drywall lift all the way from set up to tear down AND checked out our "regular" store purchases as well. So very helpful when we have our two little boys with us. Raymond also took the time and effort to find some of the past kids' workshop kits for our boys to take home and put together. He even gave us two of each so they wouldn't fight. Thoughtful and kind. Thank you!
by
Verified Purchase
Recommended
Oct 23, 2019
Great store. Associates ALWAYS willing to assist and go above and beyond.
Great store.
Associates ALWAYS willing to assist and go above and beyond.
by
Verified Purchase
Recommended
1 found this review helpful
Oct 19, 2019
The store is clean and always well stocked. All the staff are helpful, very kind and always will...
The store is clean and always well stocked. All the staff are helpful, very kind and always willing to assist with any question.
by
Verified Purchase
Recommended
Oct 10, 2019
I have had the best experience shopping at this HD. The employees help when I ask. Items I have ...
I have had the best experience shopping at this HD. The employees help when I ask. Items I have special ordered come in on time or early. Great Service
by
Verified Purchase
Recommended
Oct 2, 2019
Easy to find products and the variety was very good to choose from.
Easy to find products and the variety was very good to choose from.
by
Verified Purchase
Recommended
Sep 22, 2019
Friendly and Helpful Staff
Friendly and Helpful Staff
by
Verified Purchase
Recommended
Sep 16, 2019
Jon in tool rental was very patient and knowledgeable in helping me.
Jon in tool rental was very patient and knowledgeable in helping me.