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Filter Reviews By:Rating, Profile, Gender, Age (320)
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Showing 1-30 of 320 reviews
Jun 30, 2018
This location use to be a nightmare it would take close to an 1 hour or more to purchase and go. ...
This location use to be a nightmare it would take close to an 1 hour or more to purchase and go. It really has come a long way I commend the management team and employees very helpful. I no longer avoid this home Depot. I think Watertown store can learn something from Somerville.
Thank You
by
Verified Purchase
Recommended
Jun 23, 2018
Incredibly helpful staff and conveniently located
Incredibly helpful staff and conveniently located
by
Verified Purchase
Recommended
May 20, 2018
Everything I was looking for was easy to find and exactly where I thought it should be!
Everything I was looking for was easy to find and exactly where I thought it should be!
by
Verified Purchase
Recommended
May 17, 2018
My experience in this particular Home Depot was surprisingly pleasant and fast. I only needed to ...
My experience in this particular Home Depot was surprisingly pleasant and fast. I only needed to pick up drinks for my crew for the day and was dreading doing it at Home Depot. Usually the lines are long and it takes forever to get a case of water and I didn’t have the time to spare. This was the good part of my day.
by
Verified Purchase
Recommended
May 14, 2018
The store was great, I had a great experience from a super friendly and knowledgable employee, Co...
The store was great, I had a great experience from a super friendly and knowledgable employee, Cody in the garden department!
by
Verified Purchase
Recommended
May 11, 2018
The store is very clean and very friendly People .
The store is very clean and very friendly People .
by
Verified Purchase
Recommended
May 9, 2018
This's the great store everything can found in reasonable price and friendly employee.
This's the great store everything can found in reasonable price and friendly employee.
by
Verified Purchase
Recommended
May 7, 2018
The staff in this store are very nice and helpful. The associates we met are very knowledgeable a...
The staff in this store are very nice and helpful. The associates we met are very knowledgeable and friendly --- If you visit Plumbing Department, please find Hugo or Tom for help. I promise you will get professional assistant from them. The cashiers and customer service agents are very kind too there.
by
Verified Purchase
Recommended
May 6, 2018
The garden center is great! The prices are really good & quality has greatly improved from the pa...
The garden center is great! The prices are really good & quality has greatly improved from the past. The staff is really friendly and helpful and always around if you need them. quick checkout, even on busy days, since there are several registers open. Big parking lot, no problems finding parking. Convenient location.
by
Verified Purchase
Recommended
May 3, 2018
Store was great. Cody was a very helpful employee!
Store was great. Cody was a very helpful employee!
by
Verified Purchase
Recommended
Apr 30, 2018
Great support and smart advice from employees. Special thank to Cody
Great support and smart advice from employees. Special thank to Cody
by
Verified Purchase
Recommended
Apr 24, 2018
Today's shopping experience was much better than in the past. Kudos to the store for shaping up!!
Today's shopping experience was much better than in the past. Kudos to the store for shaping up!!
by
Verified Purchase
Recommended
Apr 18, 2018
This store is very neat and the customer service is always pleasant when I shop here.
This store is very neat and the customer service is always pleasant when I shop here.
by
Verified Purchase
Recommended
Apr 16, 2018
Very organized, very friendly staff. Great products.
Very organized, very friendly staff. Great products.
by
Verified Purchase
Recommended
Apr 14, 2018
I would like to have been able to edit my survey. I in error choose the wrong answers to custome...
I would like to have been able to edit my survey. I in error choose the wrong answers to customer service questions. They were excellent.
by
Verified Purchase
Recommended
Apr 14, 2018
Great store...full of inventory
Great store...full of inventory
by
Verified Purchase
Recommended
Apr 10, 2018
Somerville Home Depot has many experieinced employees in most departments who will help you find ...
Somerville Home Depot has many experieinced employees in most departments who will help you find what you need without wasting time. Their cashiers are also fast, courteous and thorough. They get me through the line fast.
by
Verified Purchase
Recommended
Apr 9, 2018
The staff in this store are always so helpful and really know their inventory! Always a pleasure...
The staff in this store are always so helpful and really know their inventory! Always a pleasure to shop at this store. Al is particularly helpful! He has helped me on numerous occasions and he always goes above and beyond!!
by
Verified Purchase
Recommended
Apr 5, 2018
Home Depot has it all!
Home Depot has it all!
by
Verified Purchase
Recommended
Apr 3, 2018
extremely attentive staff, when I was in there, a man from staff helped me finding everything I n...
extremely attentive staff, when I was in there, a man from staff helped me finding everything I needed and was very friendly. He was AWESOME.
by
Verified Purchase
Recommended
Apr 2, 2018
The store was clean, staff were readily available for my questions on the cashier Christopher was...
The store was clean, staff were readily available for my questions on the cashier Christopher was both professional & courteous.
by
Verified Purchase
Recommended
Mar 22, 2018
Ryan Pacheco from your cell the store was an outstanding sales representative is sales person num...
Ryan Pacheco from your cell the store was an outstanding sales representative is sales person number is RXP0188 in once again if it was not for him I would definitely never shop at a Home Depot store againThe Somerville store made me and my wife feel very comfortable and at ease with our purchase the Everett store was just one mistake after another once again RyanPacheco thank you so much
by
Verified Purchase
Recommended
Mar 18, 2018
If I could rate it lower I would. Nice people work there but they have ZERO training in customer ...
If I could rate it lower I would. Nice people work there but they have ZERO training in customer support. Who's fault is that? Management, of course. Training. Monitoring. Asking customers about their experience. Forget about it.
Don't ever expect anyone to offer to help you. You have to track someone down - and then MAYBE, if you get the right person, you'll find what you need. Don't expect them to walk you to the location for your product without your asking - they just tell you it's in some particular isle. I just wanted to find graphite to spray into a lock. I mean how hard is it? After 15 minutes someone was finally able to get me to the right location.
by
Verified Purchase
Mar 17, 2018
THESE PEOPLE WORK HARD DEALING WITH THE PUBLIC AND HANDLE THE SPECIL PEOPLE WITH EXTREME KINDN...
THESE PEOPLE WORK HARD DEALING WITH THE PUBLIC AND HANDLE THE SPECIL PEOPLE WITH EXTREME KINDNESS
by
Verified Purchase
Recommended
Mar 15, 2018
Great store, great people,, but horrible service. This is what we have come to expect and conditi...
Great store, great people,, but horrible service.
This is what we have come to expect and conditioned to get from big box stores.
Huge turn over of the lower skilled staff.
by
Verified Purchase
Mar 12, 2018
store very clean customer service representative ataur was very friendly makes you want to come ...
store very clean customer service representative ataur was very friendly makes you want to come back to shop at home depot
by
Verified Purchase
Recommended
Mar 3, 2018
As a rental property owner, I am in the Somverville Home Depot almost every day. I like the attit...
As a rental property owner, I am in the Somverville Home Depot almost every day. I like the attitude of the employees in the various departments, especially since so many have been there for over ten years. They have a real can do spirit, and if you do not see the item you want, they will take you to the location to save you time. They also have a conscious respect for the customer's time, knowing that "time is money". Whenever I have a big load, they always help me to load up my vehicle, which again helps me save time and money. Although Somerville is smaller than many of the big stores, the great customer service makes up for it. Excellent management and team spirit are evident here. Shop at Somerville Home Depot and you will be satisfied.
by
Verified Purchase
Recommended
Mar 1, 2018
Brendan my cashier was very knowledgeable and helpful!
Brendan my cashier was very knowledgeable and helpful!
by
Verified Purchase
Recommended
Feb 26, 2018
Customer service lacking. Date of visit: 2/23/2018 Reason for visit: Needed a 10 foot PVC pipe cu...
Customer service lacking.
Date of visit: 2/23/2018
Reason for visit:
Needed a 10 foot PVC pipe cut into (4) 2 1/2' tubes.
Steps:
1. Visited the customer service station. Asked if they cut them in the store. Two employees behind desk. They checked with each other and decided that yes they do cut PVC pipes in-store. They told me to go to the plumbing aisle and if anyone is at a cutting station, ask them to cut the pipe.
2. Went to aisle. No cutting station. No employees.
3. Carried the pipe around store until found an employee.
4. Employee said they don't do any cutting in-store but that I could grab a tape measure from the tape measure aisle and use the hand saw at the PVC station and do it myself.
5. My buddy and I cut it. Our cuts were not very precise.
Don't think I even need to point out where the customer service was lacking.
by
Verified Purchase
Jan 20, 2018
I ran in for a few things as usual, found everything I needed, and had a very friendly cashier, B...
I ran in for a few things as usual, found everything I needed, and had a very friendly cashier, Brendan, who's pleasant energy lifted my spirits. Thanks, Brendan!