Reviews for Southcenter #4705

Went to purchase a carpet cleaner and was sent to 3 different assosiates and in the end nobody could help find the product even though the online app stated there was 12 available. I eventually found the product myself in the upper rafters that I had to ask for someone to bring it down. So happened to be the store manager and she try to make an excuse if it's to heavy she won't be able to bring it down. As she tried to lift I found a young male assosiate walking by and ask if he can help bring the product down. When I got the product it only wieghted roughly 10lbs and I was able to carry it with one hand on my shoulder. I then got a cart to do more shopping and as I was walking around the store I notice the store manager on the phone they hand out to the associates as she walked half way across the aisle looking down it and then turned around and I was the only person in the aisle at the time had a feeling she was telling the person watching the cameras to keep an eye on me. And the whole time I was in the store I saw every associate watching me and as I checked out the store manager was at self check out I scanned all my items and the self checkout associate said he can help put my items in the bag as I paid and as he grabbed the grass seed I got in gardening he looked at the store manager and said "hey look grass seed from gardening."

I came in to buy a tile saw. When I got to isle 7 we’re they are kept there weren’t any on the ground were the slot for them are. There was some up above on the racks but needed to be taken down. So I went to customer service and ask the women to call some to get one down for me it took about 20min to get someone who finally came his name was Hassan I think he was a Asian guy when he came I showed him what I needed and he said okay let me go get the machine which I think he meant ladder. So as I’m waiting for him it’s been about another 10mins. I see him walk by the ladder 2 times and went and got another associate a African guy I didn’t catch his name. So they are both walking towards to saw and he asked him did you check to see if we have it and they both turned around and starting walking back the other way that’s when I said yes it’s rite here and pointed at it and the African guy turned around pointed at me and said don’t tell me how to do my job. Now it’s been about 45 minutes I’ve been waiting and the store is empty so there’s no reason for all this delay I was pretty upset so I said to him what did you say and I was walking towards to make sure I heard him correctly at this time he starts walking towards me and points at me towards my face and says again don’t tell me how to do my job. And it looks like he is ready to fight with me physically. I told him he needs to learn some customer service skills and also that I wasn’t telling him how to do his job but i was just telling him that the tile saw is rite there and I have been waiting now for 45mins and the store is empty so why is it taking so long you guys walked by the ladder 2 times already. Long story short I am a contractor that buys millions of dollars of things from you guys but the experience I had today I will never spend a penny in your store ever again.

Maribel at the customer service desk was helpful and friendly.

This store is quite a way from our home but we love to visit. It’s our store on steroids! Beautiful back splashes, lots of stock cabinets, lots of everything. And the workers were super helpful!

I found the floor registers in this store. It seems the store has more items. Thanks for the 10% military discount and the US Veterans' parking spot. Uou make us special.

Danielle, the cashier was amazingly helpful and very friendly, other employees here were happy to help you. The things you are looking for your house and related items, in most cases find in this store.

It was clean, organized, disinfected as i watched employees continually clean, was able to provide distance from others, we all wore masks, Mary at self check out was very nice, very accommodating and helpful, Thanks Mary for helping us get through self check out in a nice fashion. She was talkative. Sweet and made our day. Thanks again!

What a great store. There was enough staff to make finding things super easy. The checkout was fast. I am impressed.

Well lighted, aisles not crowded with additional displays. Personnel were courteous, efficent- professional & Respectful.

Clean and nice people lots of stock

I was exceptionally pleased by management's help in resolving an issue.

The paint department suggested a very expensive paint that did not perform to their promises or my expectations

This is a replacement for a dying refrigerator.. You went beyond the regular service and did a price match, which saved me money.

We came in looking for blinds in our newly renovated house and she went above and beyond for us. We appreciate her help.

When we need home improvement items we always visit our local Home Depot store. The associates are always friendly and helpful, the store is clean and well lit and the products are high quality. If we can't find what we're looking for a customer service rep is always there to help us and answer all questions we may have. It makes the shopping experience less stressful.

I frequently visit this location for my household needs and never have a problem with customer service but this will be my last. I went in to purchase a large deep freezer and received no help in getting it on the flatbed. Associates walked passed me and offered no help, which I found really odd and thought it’s close to closing time so maybe they didn’t feel like it so I picked it up myself and when I completed check out and walked outside, an employee asked someone close by if they needed assistance, in which I asked if I could have a bit of help getting the freezer in my truck. He helped the customer parked behind me and looked at me and walked off. And there I was in a dress, struggling to lift a 7.0cu chest freezer into the back of my truck. Probably the worst experience I’ve ever had at a home improvement store.

They are always well stocked, employees are extremely friendly and knowledgeable, and checkout is efficient and timely.

Hasan has great customer service! Thank you for greeting me and my family with a smile I went many times with different projects and by far Hasan is awesome!

Very clean store, and excellent staffs. Very well managed and maintained

This store has high quality products and EXCELLENT CUSTOMER SERVICE!!! I highly recommend this store to everyone who needs any products relating to home repairs. Go there and you WON'T BE DISAPPOINTED!! A VERY SATISFIED CUSTOMER, "MAPS" ARMSTRONG

If you need a new store door or front door ask for Sebastian he knows what he’s talking about, excellent communication skills, friendly And he use to be in the trade, I think that is most important, also he didn’t try to push anything on me, I respect that & that’s great customer service, he deserves more than 5 stars - I give Sebastian 10 + Stars

As a Retired Veteran, I find myself doing many home improvement projects. This store has the best customer service I've experienced in any Home Depot I've ever visited. From the moment I walk into the store to the checkout. I get the same treatment throughout. Fantastic Experience!!! number one reason I am a loyal customer to this store.

Peter in Millwork is the nicest employee I’ve ever met. He was patient and thorough to make sure I know what I was ordering. I really appreciate his time and care in my order. This location had all of the doors I needed for my new home in-stock and ready for pick-up. Will Call made it easy for my contractor to pick it up.

Great customer service. Friendly, prompt service. My issue was solved promptly and with polite genuine care. Thank you Home Depot.

This store has the best stock in the area. The held desk is efficient in ordering what is not there. The store manager deals with issues promptly and has good people skills.

Sometimes it's difficult to find an employee. Appreciate good variety of items We did find one person that was very helpful

Good location but sometimes hard to get in and out because located next COSTCO.

well stocked at this time and friendly personell

Store is okay from my experience just need more assistance/associate in the aisle, and I just want to give this associate a kudos she is very kind and very helpful i dont know where department she’s in but her name is Jarny i don’t know if I spelled that right I’m an old lady and just trying to find a item to buy but she happen to say hi to me so I asked her to help me and she is very helpful, this employee deserve a 5 star!

Heather did an Outstanding job in helping me choose the right supplies and materials needed for my bathroom vanity project! She thougth of things that I hadn't anticipated. Also, she made my online purchase experience easy by making sure all of my order was shipped to my freight forwarding Company, Samson Tug N Barge. As an Alaskan, freight up to Sitka is not always simple. Heather, Thank you for Excellent Service Suzanne Salon 264 Anchor Properties Sitka Alaska