Reviews for Thousand Oaks #6662

I found what I was looking for but the bag was broken. I went to an employee nearby but before I could start a question she blurted out that she is not a plumber after she glanced at what I was holding. I approached a lady walking by who was probably directing an equipment traffic and she told me that there are two gentlemen at the back end of the plumbing department who could help me out. I approached one of the gentlemen and began to ask my question only to be told that he will be with me at the place where I found the item. I waited for about two minutes but he never came to me and I saw him and another employee talking or assisting another customer but they never even looked at me. Finally I found someone who helped me out and in the end I bought the item with a broken bag hoping that it still contains all the items that are suppose to be in there. I went to Kris who was suppose to be the Store Manager and I relayed to her what happened but she was looking at me like I shouldn't complain. I finished what I was saying but she still did not say anything. I thought that the silence was meant to embarrass me because I complained. No wonder the other employees are insensitive because the supposed manager was herself was insensitive.

I brought in for a return a dead plant that I bought in February and found out they no long warranty their plants for a year

Gene in 36/37 (power tools) helped twice me with my Ryobi purchases and questions. Garden and Lumber: App said 66 of the items I needed the 4 in stock were the same brand wrong color wrong sku. Luckily, Andres' was very kind to quickly check stock and then get Josh and Omar (safety and associate training) to retrieve a new pallet of the correct items using their flags, gates, and a forklift. Marie my cheerful cashier rounded out the experience. These five associates helped me "Get more done."

I'd like to say the new employees are great

Great deals on flowers today!!! Thank you Home Depot!!

Both Jim in doors and windows and Yvette (Newbury Park, California) were very helpful in finding the "in stock" doors and ordering the one that had to be special ordered.

They are military friendly and the associates representing the store are usually friendly and helpful. Their prices are competitive. Very organized. Large inventory to choose from.

I was looking for items to install ceramic tiles...Aisles are marked very clearly so I was able to find what I was looking for right away. When I went to check out the associate was so pleasant and helpful...I had some issue with my credit card...she asked permission to help...of course I said 'PLEASE'... She was so helpful and pleasant to deal with...but then all of my visits are always pleasant!!

Great inventory and service, thank you

This is the best home depot I have ever been to. Super clean, organized, helpful and friendly staff.

The employees are so helpful

Too many times the store doesn't have basic stocked items. Not just a covid problem. The The store is hard to manuver in the entry. And the parking lot has the worst night time commercial lighting of any place I frequent. I won't go there after dark. Not safe.

Jim is the best in every department. Doors, Locks, Gutter screens, you name it he knew it.

This Home Depot has served me and this community well and is consistently well managed and staffed with quality personnel who are a definite asset to the store.

Needed help on the isle. Very busy day, went to Customer service, Got all my answers and help with a smile. got what I needed too.

tool selection and availability is excellent

I never received the washer, dryer, or refrigerator. You still have my $3,103.82

The Home Depot in Newbury Park has some of the most helpful salespeople. It wasn't always this way. But it is nice to see the change.

Had an issue with my special order. The Customer Service desk was efficient and quickly resolved the problem to my satisfaction.

Huge store, friendliest, most helpful, and happiest staff I’ve ever experienced at Home Depot.

Two employees appeared to want to spend time together than help customers. Then when I did get help, one was extremely rude and did everything he could to convince me to leave.

I purchased some products and everything was great... except a propane burner... so I returned it and they took care of me right away a d the customer service was great

If it had not been for an in store employee, Joanna Montecinos, I would have terminated my sale and never returned to Home Depot. I had a dreadful on-line experience with the "Help" line. They offered nothing more than a response that had been prompted from an in house book. Ms. Montecinos solved my problem in no time and I will return a happy customer.

I asked for assistance locating a cart and having some dirt loaded up for me because I’m not allowed to lift anything right now. I came across Tony, and he was incredibly rude. He pointed to the parking lot and said “yep, you can get a cart out there” and when I asked for help with loading dirt his response was “It will be a while before I can help you” while sounding frustrated that I had even asked. The garden center had a great selection and the cashier was lovely but Tony completely ruined my experience here. I understand being stressed, and a store being short staffed however, being rude to customers is ridiculous. I hope someone speaks with Tony about his level of customer service. He could have easily offered to find someone else to help me instead of being rude.

staff was very helpful and professional

You should hire more people like Brandon vidal

FABULOUS!! GREAT SHOPPING EXPERIENCE EVERY TIME. HELPFUL EDUCATED EMPLOYEES ON THE PRODUCT THEY SELL.

had a problem in 18 years at this store. from my first encounter with Kat in returns when i moved here in 2005 till today

Unlike some shopping experiences, several employees were available to help find products and answer questions.

Everytime I come here everyone is friendly and I always find what I'm looking for! Thank you guys