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Showing 1-30 of 827 reviews
Sep 3, 2022
Fantastic customer service
My husband and I were so thankful for the knowledge and help we received from Gabriel in Mill Works. He went above and beyond with ensuring we had all the correct products and tools to get the job done. Thanks to his help we feel confident in our DIY upgrades.
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Recommended
Sep 2, 2022
Helping A Senior With A Purchase
I had made a purchase of a large container of Chlorine Tablets & was assisted by store mgr. Jeff who not only assisted me with my purchase but went above & beyond by coming out to the parking lot, lifting the 35# container & placing it into the trunk of my car. The whole transaction really touched our hearts as to how we were treated. Excellent service.
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Recommended
Aug 15, 2022
Keep it up \m/
I like coming to this Home Depot I know where everything is at it’s quick easy people are cool hey I got no issues :)
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Recommended
Aug 13, 2022
Check the app first.
Since moving to Arizona, this has been the singularly worst Home Depot I have ever gone to, sadly it is by far the closest to me.
Stock is alway haphazard except for tools and hardware so check the app for stock and be prepared to search the area for the things you are looking for….it is probably not where it is labeled.
Plumbing and Lumber are probably the worst, while gardening and tools seem to typically be the best and on par with the best Home Depot’s I’ve been to.
That they seem to have not stocked their evaporative cooler equipment till late July in Phoenix is very telling.
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Jul 19, 2022
Great experience
My cashier Anna was very helpful and nice.
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Recommended
Jul 6, 2022
Glad to have you as a neighbor
I belong to the John Jacobs Block Watch, so I have first hand knowledge of the willingness of your management to work with us, maintaining the pleasant environment we strive to achieve. It is appreciated!
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Recommended
Jun 25, 2022
Most helpful Home Depot I have been in
John and Paige were quick to not only help me but get me what I needed and educated me on what needed to be done
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Jun 5, 2022
Great customer service
Thanks to the whole staff at this location !
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Recommended
Jun 5, 2022
Crazy good Cust Serv - Thanks “Drew”!!!
On evening of 5/31/22 at Phx 2650 W TBird store, I experienced mjr difficulties w/a ProLine prepaid order & p/u via CustServ. LONG story, spare boring details… Due to recent surgery, unable to enter store & get product myself; unfortunately, HD App doesn’t allow this product as a curbside p/u. Workaround is ProLine order & CustSev doing Will/Call p/u. Always a bit of drama w/these p/u’s, but once you get right person who understands, goes pretty smoothly. On this occasion, was a total disaster, until Drew walked out to help… He found a new pallet of product & loaded into vehicle, but what was really outstanding was his unfailing courtesy, kindness & occasional appropriate humor. Also notable, was that store was signif understaffed that day/evening & it had undoubtedly been a long/tough shift. People like this are what keeps HD customers coming back - Thanks Drew!!!
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Recommended
Jun 5, 2022
Kai from paint did an amazing job. Knowledgeable and very helpful
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Recommended
Jun 1, 2022
Amazing Customer Service!!
I have always loved this Home Depot but today they surpassed my expectations! Luis in lumber helped me with a large project and he did it with joy. He was helpful and kind and worked hard to get the project results I needed. Thank you Luis!!
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Recommended
May 2, 2022
Great customer service
My cashier Anna was friendly and pleasant, and was proactive in seeing my frustration with the military app fiasco and put in a discount manually with my military ID.
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Recommended
May 1, 2022
Bad service
Very HORRIBLE CUSTOMER SERVICE!
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1 found this review helpful
Apr 8, 2022
Easy to shop
Always get help I need
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Recommended
Apr 8, 2022
Daisy is her name and helping is her game!
Its nice to know that there are still workers out there that will go above and beyond to help a customer. Daisy wouldn't give up, even when I was about to, looking for a certain product I needed and was out on the shelf, she finally found it on a pallet 30 mins later on a pallet high on top of their racks, thank you for your help young lady, I did appreciate it
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Recommended
Mar 11, 2022
Great Customer Service by Alan LaPierre in Appliances
Very helpful and knowledgeable.
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Recommended
Mar 8, 2022
Great Customer Service
The employees go out of their way to greet you and help you with your item. Their expertise helped me save time and trips to the store, ensuring I was leaving with the correct items.
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Recommended
Feb 28, 2022
Good people
I got all kinds of greetings, asked often if I needed assistance, also cashier Anna, held items for me while I continued shopping. Thanks
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Recommended
Jan 21, 2022
SingleShot Wall texture
Extremely disappointed in SingleShot Wall texture. It ran out of propellent before covering a 2'x4' are on medium orange peel setting!! Upon opening can (carefully), there was 1.5" of product left, and found a very small marble - not nearly big enough to mix this type of product! I don't think Home Depot should carry this product. Homax is a much superior brand, which I have used before and found satisfactory.
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1 found this review helpful
Jan 19, 2022
Terrible customer service
I purchased an item for delivery that was on the floor and waited almost two weeks for delivery then they called and said they cannot find it. They did not offer and solution or to locate me another one so I had to ask for a refund
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1 found this review helpful
Jan 1, 2022
Friendly, Helpful people
I needed information on a warranty exchange of my water heater. The people at the help desk provided all of the information in a friendly manner. That is EXACTLY my expectation from the customer service desk, and you Nailed It.
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Recommended
Dec 6, 2021
The best
Every time I go to this Home Depot the employees have been great and helpful
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Recommended
Dec 2, 2021
Ashlyn is the only saving grace
Ashlyn has competence to help with a lot of different issues. Today when I walked past 5 associates she was the first to be friendly with me, speak to me, welcome me to the store and actually help me. Last time she was very helpful during a stressful project I was forced into for the first time. Because of her I felt helped and confident in my success!
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Recommended
Nov 9, 2021
Very nice/friendly personnel working at this Home Depot
Received unsolicited help with selecting a kitchen faucet aerator replacement when I was uncertain of Mowen aerator size/tread count and he suggested a Dual Thread Faucet Aerator which worked perfectly and which saved me a trip home & back to get this part.
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Recommended
Oct 12, 2021
Great plant selection
I love this store specifically because they have a great plant department
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Recommended
Jul 24, 2021
I am a retired tradesman and remodeling contractor, in Phoenix for 24 years. This store is a mess...
I am a retired tradesman and remodeling contractor, in Phoenix for 24 years. This store is a mess! They have never cared a whit about doing business with Pros. You can't get a straight answer about anything from anyone in this store. The subcontractor they sent to my home was dishonest and incompetent. These people are so clueless, they don't even know what to ask you about in a customer satisfaction survey. It's the most impersonal, unprofessional operation you could ever imagine. And if you cancel an order, they will jerk you around about a refund.
by
Verified Purchase
2 found this review helpful
Jul 4, 2021
This store is the best…. It’s always clean and easy to find products. The staff is friendly.
This store is the best…. It’s always clean and easy to find products. The staff is friendly.
by
Verified Purchase
Recommended
Jun 26, 2021
Employees were very helpful and friendly. I didn’t have to walk around looking for help. Excellen...
Employees were very helpful and friendly. I didn’t have to walk around looking for help. Excellent service.
by
Verified Purchase
Recommended
Jun 25, 2021
We appreciate that this store is adequately staffed. We were able to find help in several depart...
We appreciate that this store is adequately staffed. We were able to find help in several departments. The employees who helped us were very familiar with the stock in store and eager to meet our needs.
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Verified Purchase
Recommended
Jun 15, 2021
Alfonso in your paint department is the absolute best. He takes time, listens and is super smart...
Alfonso in your paint department is the absolute best. He takes time, listens and is super smart about paint colors. A true genius!!