#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(859)260-9404
Tool & Truck Rental(859)260-9410
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
2021 Harrodsburg Rd
Lexington, KY 40504
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Car with trunk open and appCurbside Pickup with The Home Depot AppOrder online, check in with the app, and we'll bring the items out to your vehicle.Learn More About Curbside Pickup

Customer Store Reviews

  • 4.6 out of 509 reviews
90%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (509)
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Showing 1-30 of 509 reviews
Fantastic Experience
Friendly staff and always has the product(s) I need. Best customer service of any home improvement store in Lexington.
by
    • Recommended
    My favorite store
    This store is my favorite hardware store. Usually have everything I need, great service.
    by
      • Recommended
      Shoutout to Brittany at the location in Lexington, KY
      I was buying a few things for a school project and Brittany saw me at self check out. She told me that she had a similar item to one of the things I was buying in her car. She then went out and got it and told me I could have it. She saved me a few dollars which means so much to a broke college student!
      by
        • Recommended
        Great Customer Service
        The staff was very helpful and accommodating. They even greet us as we entered the store. This a dying gesture in most store nowadays.
        by
          • Recommended
          Great employees
          Every time I shop at this store the employees are super helpful, in particular Karla at the pro desk and Amber at customer service
          by
            • Recommended
            Friendly & Helpful!!
            So refreshing to have store associates voluntarily ask if I had questions or needed assistance! In another competitor’s store I am rarely able to get assistance even when asking—extremely frustrating. Everyone in this store was friendly, and did not act annoyed by a question or by assisting.
            by
              • Recommended
              My experience at the Home Depot #2315 was excellent! I purchased my new kitchen in a fun, easy w...
              My experience at the Home Depot #2315 was excellent! I purchased my new kitchen in a fun, easy way. Thank you to Julie!
              by
              • Verified Purchase
              • Recommended
              Great store! Great people!
              Great store! Great people!
              by
              • Verified Purchase
              • Recommended
              Clay Parsons was Uber helpful and very friendly. There are many other employees that are friendly...
              Clay Parsons was Uber helpful and very friendly. There are many other employees that are friendly and helpful at this store.
              by
              • Verified Purchase
              • Recommended
              Tony and Shelly are quick and great at helping out everyone!
              Tony and Shelly are quick and great at helping out everyone!
              by
              • Verified Purchase
              • Recommended
              Christian is the man! He was friendly and quick to get me squared away!
              Christian is the man! He was friendly and quick to get me squared away!
              by
              • Verified Purchase
              • Recommended
              Emily O. Was top notch on my last visit. She rocks! If you need to get something figured out, she...
              Emily O. Was top notch on my last visit. She rocks! If you need to get something figured out, she'll help you knock it out!
              by
              • Verified Purchase
              • Recommended
              Shopping at this store is always a good experience. The employees are always friendly, knowledgea...
              Shopping at this store is always a good experience. The employees are always friendly, knowledgeable and helpful,
              by
              • Verified Purchase
              • Recommended
              Store was clogged with merchandise in the aisles. Some employees don't seem to understand COVID m...
              Store was clogged with merchandise in the aisles. Some employees don't seem to understand COVID masking guidelines.
              by
              • Verified Purchase
              Madelon was an amazing worker! So kind and knowledgeable ! We will return to the store just for t...
              Madelon was an amazing worker! So kind and knowledgeable ! We will return to the store just for the great customer service!
              by
              • Verified Purchase
              • Recommended
              Do not expect appliances to be in stock. Do not expect the appliance delivery to be on time. I...
              Do not expect appliances to be in stock. Do not expect the appliance delivery to be on time. I am currently dealing with management trying to get this resolved. They have a poor delivery service.
              by
              • Verified Purchase
              GREAT PEOPLE!! THIS IS THE ONLY HOME DEPOT I SHOP AT IN TOWN! GOOD JOB TO EVERY ONE THERE!
              GREAT PEOPLE!! THIS IS THE ONLY HOME DEPOT I SHOP AT IN TOWN! GOOD JOB TO EVERY ONE THERE!
              by
                • Recommended
                We live very close to the Georgetown KY Lowe’s store, but we decided to drive to the Lexington(Ha...
                We live very close to the Georgetown KY Lowe’s store, but we decided to drive to the Lexington(Harrodsburg Road) Home Depot to purchase some shelving units for our garage. This store had several of these units neatly stacked on the exact aisle that was listed on our Home Depot app. We found them without any trouble, and then there were employees who assisted us in getting the boxes to the checkout where we were again assisted in loading the boxes into our pickup truck. We couldn’t have been more pleased with our shopping trip to this Home Depot store!!! We began shopping at Home Depot in the early 1970’s as a young military family while stationed in CA at Camp Pendleton. Now as Senior Citizens we are delighted to once again shop at Home Depot here in Kentucky!
                by
                • Verified Purchase
                • Recommended
                This is the best Home Depot store in Lexington, Ky in my opinion! The employees are all very pol...
                This is the best Home Depot store in Lexington, Ky in my opinion! The employees are all very polite and helpful. They go over and beyond to help you and to make your shopping experience a good one! I have had multiple experiences with employees from this store were they saw I was having a hard time locating something that I needed and they did not hesitate to offer assistance. I highly recommend this store for your home shopping needs!
                by
                • Verified Purchase
                • Recommended
                Clean Friendly environment to shop for your Home Improvement needs where people actually help yo...
                Clean Friendly environment to shop for your Home Improvement needs where people actually help you when asked.
                by
                • Verified Purchase
                • Recommended
                Bella at the Pro Desk is the best!
                Bella at the Pro Desk is the best!
                by
                • Verified Purchase
                • Recommended
                Home Depot ignores safety of its staff and customers by not requiring proper face masks properly ...
                Home Depot ignores safety of its staff and customers by not requiring proper face masks properly worn. BE CAREFUL in this store. Some DIY'ers I ran into here don't care that they have no mask in sight, and the store won't stop them at the door or deny sale checkout to them. The employees are at risk, but the store doesn't seem to want to do what it takes to prevent transmission of Coronavirus.
                by
                • Verified Purchase
                I have visited this store on numerous occasions. The staff is always friendly and helpful. The st...
                I have visited this store on numerous occasions. The staff is always friendly and helpful. The store is well stocked. In fact, there are so many things in the store that I recommend everyone download the Home Depot smartphone app. This app makes it easy to locate products in the store by providing aisle # and bay # information. Great job Home Depot team!!!
                by
                • Verified Purchase
                • Recommended
                Shayla in Rental Area saved the day for me and went above and beyond to provide excellent custome...
                Shayla in Rental Area saved the day for me and went above and beyond to provide excellent customer service! I was disappointed with female staff in Paint area that was not helpful or eager to help. She was too focused on painting a wall near the paint service area. This project that I'm sure she was assigned should not come before customer service. She seemed uninterested in helping me & just pointed which was not helpful. Shayla on the other hand walked me back to paint area AND gave me direct assistance and valuable info.
                by
                • Verified Purchase
                • Recommended
                I've enjoyed shopping at this store for 10+ years. Each and every time I've shopped at this store...
                I've enjoyed shopping at this store for 10+ years. Each and every time I've shopped at this store (with or without my wife) I've found the people to be very friendly, helpful, and knowledgeable. There are times when I wonder 'how do they know how to do that?' I use their know-how, buy the products, and implement what they have described. My wife has been very pleased with the results and I attribute that mostly to the folks at Home Depot.
                by
                • Verified Purchase
                • Recommended
                Great store and location. Always well stocked for all holiday items.
                Great store and location. Always well stocked for all holiday items.
                by
                • Verified Purchase
                • Recommended
                Great employees, always willing to help. Can always find what I need.
                Great employees, always willing to help. Can always find what I need.
                by
                • Verified Purchase
                • Recommended
                I have shopped this store for years and the employees and customer service have always been outst...
                I have shopped this store for years and the employees and customer service have always been outstanding. 5 star's. The store is always clean and well organized.
                by
                • Verified Purchase
                • Recommended
                All personnel courteous and well trained in their specific area. Pleasant experience with all. A...
                All personnel courteous and well trained in their specific area. Pleasant experience with all. All wearing masks and respectful of space. Found exact storm door I wanted with Randall Strother’s guidance. Neat and clean store.
                by
                • Verified Purchase
                • Recommended
                This Home Depot is consistently good. It's clean, neat, well stocked, has friendly employees, fai...
                This Home Depot is consistently good. It's clean, neat, well stocked, has friendly employees, fair prices, great selection in any section, and, they keep the men's room clean. I like the quality and diversity of the brands they carry. If they had a store in my county I would probably never go to the one that is located here. I simply like Home Depot better, so I will drive 30 minutes to it rather than 10 to the closer one.
                by
                • Verified Purchase
                • Recommended
                Showing 1-30 of 509 reviews

                Nearby Stores

                Find Another Store

                2397 Richmond Rd

                Lexington, KY 40502

                4.41 mi

                Pro Service Desk

                (859)335-7408

                Mon-Sat: 6:00am - 10:00pm

                Sun: 8:00am - 8:00pm