Reviews for W Springfield #2662

FAWN from plumbing, is the worst associate. I asked for help in finding a stem for a faucet that has no written brand on it. So, I came to the store with the sample part, but FAWN keep asking for the brand. I told her I cannot find it int the faucet, then she started her rant, “that i should not come in the store and look for something that I do not know the brand.” So, I explained that in the same situation in the past, an Associate named LEON was able to help me identify what I am looking for. Then FAWN replied, “talk to Leon.” I know from the start, she do not have the intention to help, maybe to insult me because of my race. I asked her to just leave and I’ll find it myself, but she stays and I am the one who left. I attached here the picture of the faucet to prove that the brand is not written on it.

I had Home Depot installed my new Central air it was perfect

On Sunday over Memorial Day weekend, a new employee named Rob was super helpful. He really went above and beyond by loading heavy cement pavers onto a trolley and then into my car. He was very polite and professional. The Home Depot has really found a keeper! He deserves a Homer Award!

Very happy with customer service from Admir very nice guy.

So excited too mow my lawn now lol

i went to west Springfield MA location today, the young lady working customer service at 5 ish 3/21/2024 went above and beyond to help. she involved her manager ( steve mod ) to fix an issue i didnt even notice and it was a huge deal. it made my day.

Home Depot workers, Kirk and Connor, went above and beyond the call of duty in answering our many questions about lattice options. Each of the Home Deport workers that we met today provided excellent customer service.

Kevin in garden was outstanding!

I recently had an outstanding shopping experience at West Springfield Home Depot, and I can't say enough about the exceptional service provided by Manager Jackie and Moe, the Pro expert. Despite the challenges of long credit service calls, Jackie demonstrated unmatched dedication and problem-solving skills to ensure my issue was resolved. Moe, with his expertise in the Pro department, provided valuable insights and assistance, enhancing my overall shopping experience. Kudos to both Jackie and Moe for their commitment to customer satisfaction! West Springfield Home Depot is fortunate to have such a fantastic team. Highly recommend this store for its excellent service and knowledgeable staff.

The only person I interacted with was the cashier Nick. Super nice guy. Greeted me, thanked me, and was all around super nice to me. Thanks Nick!

This location pales by comparison to other HD stores in this area. Friendliness and Courtesy were simply non-existent today. Not at all what I’ve experienced in past visits to Home Depot

We just moved to the area from overseas, you can imagine how much to settle in the house, it's great we can find almost everything here at Home Depot.

Erine "Window Expert" was Great over and above. I order Special Order Window. very helpfull with the order and made sure, time of pick up at store, they was ready with very little waiting time! Martha "Lumber Cashier" Always Pleasant cheerfull, Speedy at Check-out helps to get us back on our Projects fast. #Alwaysomethingtodo:-) Thank you Erine and Martha

I HIGHLY RECOMMEND WEST SPRINGFIELD HOME DEPOT FOR KITCHEN DESIGN..SPECIFICALLY LAURA K. SHE KNEW JUST HOW TO PUT A BEAUTIFUL KITCHEN TOGETHER WITH ALL THE IMPORTANT SPECS, AND WITH A VERY CREATIVE EYE. SHE WAS SO THOROUGH AND JUST TOOK THE WORRY OUT OF DESIGNING A BEAUTIFUL AND FUNCTIONAL SMALL KITCHEN! I FEEL SO FORTUNATE TO HAVE FOUND HER! I HAVE ALREADY RECOMMENDED HER TO MORE THAN ONE PERSON CURRENTLY PURCHASING NEW HOMES.

Jeri B. went above and beyond to help me with my purchase!!! She was phenomenal 10 stars

This place is terrible. Associates don’t care about helping people. Cashiers are rude. I worked at a Home Depot in the area for years and this west Springfield store is beyond awful. Talk about not living orange values. This place SUCKS.

The gentleman, John M, who worked in the appliance department was knowledgeable about the products and answered all my questions with patience.

Hector del Valle is a very kind and helpful person, he knows a lot about the different types of wood and lumber materials.

Sales associate Hector Delvallo went above and beyond to help me today! He was super helpful and went the extra mile to assist me in finding the materials needed to complete my project.

I’m always happy to visit this store, there’s no lack of employees to help you; and they even offer you help when they you seem lost. Always well organized and I have never asked for anything that was “out of stock”.

george was extremely helpful

Staff always helpful when you need it!

We have utilized the services and products of The Home Depot for the past 33 years that we have lived in West Springfield Vinyl plank flooring, rugs, linoleum sliding doors, lumber, lighting and of course gallons of paint. We have never been disappointed in any of their products or services. They stand behind what they sell 100% Customer service is supportive and competent. They want you to be happy and to return to their store for all of your future needs. Always greeted in a friendly manner followed by ,"Can I help you?" A pleasure to shop here and know you are going to be taken care of .

If you’re in need of any help with you project or just looking for someone to point you in the right direction see Alberto or Arelys! They will go above and beyond to make sure you leave satisfied.

I am remodeling my basement and I have always found what I am looking for in home depot.

Employees like Taishaliz will definitely have me coming back thanks for your help and also she deserves a raise ;) (friendly & bilingual)

Lina actually asked if she could walk with me to the aisle and show me what I was looking for.

This trip was a pleasure. One worker was particularly helpful and quickly located the item that I needed.

Angie from hardware went above and beyond to walk me directly to the product I needed and it wasn't even in her department but she wanted to make sure I found it. Top Notch

If I could give a 0 star I would. Service was absolutely terrible and the manager Steve there didn't care to even attempt to help either. He just brushed off my problems and told me to go to the Home Depot I purchased my products from which was 40 minutes away.