#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(845)346-4400
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 7:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
474 Route 211 East
Middletown, NY 10940
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Customer Store Reviews

  • 4.7 out of 434 reviews
93%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (434)
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Showing 1-30 of 434 reviews
has everything i need
great appliances, I bought a dishwasher and it works great ,many to choose from.
by
    • Recommended
    Great customer service.
    I will be coming back to this HD store and will be asking specifically for Odalis. He was very knowledgeable in the paint department and answered every question i had.
    by
      • Recommended
      Great Customer Service
      Howie in plumbing was great! Helped me find everything I needed and was nothing but friendly.
      by
        • Recommended
        Fantastic assistance
        I had to have many lumber cuts and it didn't faze Colin in the lumber dept. He was helpful and patient.
        by
          • Recommended
          Solar deck caps
          Great product. Bright solar light
          by
            Excellent customer service
            Was provided excellent customer service from a gentleman named Odalis, he went above and beyond on helping me find what i needed as i couldn’t find what i needed he approached me and asked if i needed assistance.
            by
              • Recommended
              Paint Department
              Was not happy with the quality of the paint I purchased. When I opened the can you use it the next day it was full of ‘skins’. Will get my paint somewhere else in the future.
              by
                John from plumbing May 14
                Old guy john held it down, was helpful and knowledgeable about everything even though we interacted for about 5 minutes, didnt point to where the product was and walk away, he walked me to the product and picked it out for me !!! I appreciate that ohdee
                by
                  • Recommended
                  Very helpful associates
                  I have visited this store for at least 30 years and everyone is always super pleasant!
                  by
                    • Recommended
                    Great store
                    by
                      • Recommended
                      Bill's Opinion
                      Generally speaking, the Middletown, NY Home Depot has most of the home maintenance related items that I'm looking for. However, sometimes, everyday items are not available in the Middletown store but are available in the Harriman, NY store (which is significantly further away).
                      by
                        • Recommended
                        Fantastic Service
                        Had several pieces of wood cut for me. Brian and Vlad were exceptionally helpful and never made me feel that I was inconveniencing them.
                        by
                          • Recommended
                          good service
                          Good service and pleasant staff always make a visit pleasant
                          by
                            • Recommended
                            Product selections
                            Always have products well stock
                            by
                              • Recommended
                              LOVE HOME DEPOT ONLINE ITEMS!
                              I BOUGHT A QUEEN SIZE LUCID MATTRESS FOR MY GUEST ROOM AND EVERYONE RAVES HOW COMFORTABLE IT IS. LOVE IT!
                              by
                                • Recommended
                                OUTSTANDING CUSTOMER SERVICE
                                TANYA IN THE BLINDS DEPARTMENT PROVIDED OUTSTANDING CUSTOMER SERVICE. SHE SPEND A GREAT DEAL OF TIME WITH US AND REALLY KNEW HER STUFF. SHE WAS ABLE TO GIVE US HER ATTENTION WHILE ASSISTING COWORKERS WHO WERE TRAINING.
                                by
                                  • Recommended
                                  Bill is AWESOME!
                                  I had the pleasure of meeting Bill while being a first time drill shopper. I know nothing about drills but Bill took his time to show me how to use a drill and gave me all the tools I would need. Only reason I didn’t buy the drill was because of an unpleasant experience at self checkout that had nothing to do with Bill. Only reason I’m giving a good review is because of Bill. Thank you Bill for your help and advice on how to use a drill for the first time.
                                  by
                                    • Recommended
                                    Contractor and customer
                                    I purchased multiple items for different customers and one of the cashiers helped me sort them all out before checking out. It was a tough day and I really appreciated the help....
                                    by
                                      • Recommended
                                      HORRIBLE CUSTOMER SERVICE!!!
                                      The cashier at the customer service lacked good customer service & shouldn't be allowed near any customers. She doesn't pay attention to what to what is going on around her and when it is brought to her attention by a manager, she disregarded what was said to her. I realize all industries are looking to hire staff, but if someone isn't doing their job, they should be terminated.
                                      by
                                        Helpful employees!
                                        We order doors for our new home and are greatly satisfied with their help in finding the doors that fit our house!!
                                        by
                                          • Recommended
                                          Blind department
                                          Excellent working with Tanya...Knowledgeble and patient. A true professional!
                                          by
                                            Great customer service
                                            Tanya from flooring great person and very patient with us about selecting carpets for our home. Also, Ralpie from customer service awesome person very patient and Pleasant. Thank you guys
                                            by
                                              The Employee Tanya...
                                              I love coming to this Home depot! It’s soooo pleasant and Tanya is INCREDIBLE!! Knowledgeable, Professional, Sweet and has Great Customer Service! Thank you Tanya!!
                                              by
                                                • Recommended
                                                Paint Department
                                                Joe in that department is super helpful and friendly. He provided us with excellent customer service.
                                                by
                                                  • Recommended
                                                  Helpful staff!
                                                  Loved the two young men who helped us tonight, Ajani and Ron. They were super helpful, respectful and willing to go the extra mile to get us everything we needed for our bathroom remodel
                                                  by
                                                    • Recommended
                                                    Thank you for making sure I left with the item (or a better one) that I set out to get.
                                                    Today I set out to organize my attic so I went into the store to get 5 storage bin in a specific quart size. I had looked online for a while and decided on a size that my local Home Depot had. I went in and saw that the one I wanted were high up so I came across Michael and ask if he would help he immediately responded “yes” and went up high in the ladder to get the one I wanted. When it was time to search for the lid we search and searched and couldn’t find them. I was so disappointed because I had a plan and couldn’t do it. He saw I was going to get a bin larger than the one we were looking for and he said I can give you 4 in that larger size and mark it down. I couldn’t believe it, I was going to be able to do my project today. He helped me unload and load then, walked me to the register and was so helpful. Thank you for making today a great Sunday man. Will definitely be back.
                                                    by
                                                      • Recommended
                                                      WILL COME TO THIS LOCATION ALL THE TIME.
                                                      WILL COME TO THIS LOCATION ALL THE TIME.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      1 found this review helpful
                                                      We went here last week to purchase a patio door. The person assisting us was Susan. She was so he...
                                                      We went here last week to purchase a patio door. The person assisting us was Susan. She was so helpful. We went home with the information to think about it. We called a few days later and asked her more questions. She was very helpful again. We decided to purchase the door here based on our experience with her. After the measurements, we called her again and she emailed us the quote. We went in to finalize everything and she stayed late on her shift to help us. This type of customer service is rare and was very appreciated.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      1 found this review helpful
                                                      Great store and usually can find what I am looking for. Will ask an Associate if needed.
                                                      Great store and usually can find what I am looking for. Will ask an Associate if needed.
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      1 found this review helpful
                                                      I received awesome service from their rep Andre, who works at the Service Desk!
                                                      I received awesome service from their rep Andre, who works at the Service Desk!
                                                      by
                                                      • Verified Purchase
                                                      • Recommended
                                                      1 found this review helpful
                                                      Showing 1-30 of 434 reviews

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