Wareham #2613

I stopped in to get water bottle replacements. Joe was so friendly and helpful. I received great customer service that was a wonderful experience and great way to start my day!

Can’t speak highly enough about the great experiences I’ve had at this location. The employees are knowledgeable and extremely helpful.

Real person at check out. Very pleasant and personable.

Tom helped us get our grill. Very kind and helpful. So refreshing to have someone help us that actually wants to help and likes working!!!

I'm always working on improving our home, first choice is Home Depot.

We have been dealing with HD since 9/15/23 on carpet for out loft and two sets of stairs. Also ordered laminate plank flooring. Double check your measurements that the HD measuring department does. The carpet measurement came up short and they left us without carpet on our stairs for over two weeks now. They provided us with four different measurements for the laminate flooring, all which we in excess of what was needed. Not only did they want to charge us for the extra material, but also labor for the install for extra material that couldn't be installed During the carpet portion of the job, their installer verified the actual size of the flooring that was not measured correctly by HD and provided us with an accurate measurement. The excess charges are around $800. Multiply this by thousands of customers who don't double check and this dissipative practice is a huge money maker for them BUYER BEWARE !!!!!!! We spent 1 1/2 hours in the store on 11/18 explaining this and were told someone would call us on the Monday 11/20 Nine days later (yesterday 11/27) I spent another 1 1/2 hours waiting for someone to help. The person was at lunch so she sent an assistant manager to take care of us. He knew nothing about flooring, could't help. I called the installer in front of them on speaker phone and she confirmed that they are the ones that needed to correct the charges. That wasn't good enough, they need to speak with someone else at the install office. My frustrations boiling at this point I smacked my folder against the wall tell the assistant manger he was useless and of no help, at which time he told me to leave his store. Yes you read that right "LEAVE MY STORE" So My wife and I are still in limbo. Great way for HD to treat a couple loyal senior customer. We'll shop elsewhere from now on -

Need quicker response to answer phones...more help answering calls.

Jen at pro desk wax super helpful

Try to return an item that is clearly still on the shelf. I understand that I cannot get cash back if I do not have the receipt but I would have taken store credit instead of the cash back. I’m a pro account holder and spend close to $25,000 a year at Home Depot. I shouldn’t have to jump through hoops to make a return.

Don't bother having anything delivered. Every single time I have had an issue, be it, damaged items, late delivery, list delivery and incomplete deliveries.