Reviews for Watchung #906

The store managers at the Watchung, New Jersey location do not try to meet customer needs. Instead, there are many employees who refuse to do their jobs with no accountability. We ordered a grill to be assembled and delivered. IT NEVER WAS. Instead we received daily messages saying that our product could not be delivered (because no one was willing to put the grill together). We called the store and spoke to managers on three separate occasions who assured us that the grill would be assembled and delivered during the next available slot. After 2-3 weeks, the store attempted to deliver the grill unassembled- saying that we could call and have it assembled later. We refused the delivery and they ultimately cancelled the order… with ZERO attempt to rectify the situation. Now we are stuck with a grill cover and no grill.

Well I have to say Elvis and Edwin are amazing! My husband and I are preparing to move, so we found that Home Depot in Watchung has 81 storage totes that we want are in stock. But when we arrived at the shelf to check, it was empty. We asked the assistant to help us find the rest on the shelf that hadn't been opened yet. We waited for the forklift for a long time, when a group of young employees passed by, Elvis asked about our needs, and then called Edwin to help, they acted quickly to help us remove the goods from the highest shelf, and asked the quantity carefully to help us carry it into the shopping cart. I feel very heartwarming and thankful for their help this time.

I bought some bags of mulch and garden soils. Kevin is so friendly and helpful! He offered help before I asked. He friendly and patiently helped me move the heavy stuff in my car. His help makes me a loyal customer to this store. Five stars to Kevin!

I bought 5 gallon water bottle today. The staff was very helpful. They go beyond the limits to satisfy customers service.

The employees at the Watchung Home Depot go above and beyond to help customers! I received exceptional help today while buying flowers for my mom for Mother’s Day. Amazing customer service!

Thank you Shonta for the friendly, courteous and efficient help not just on Sunday but today too (Monday). Very seldom have employees not been this way but Shonta went out of her way today. Thank you!

I went to home Depot today looking for a sale item I found online. It was not there but just purchased something else had great experience. Mitch helped me out look for the item and purchase another tool. Mat in electrical quickly asked if I need help and got the item for me quickly. He was also very knowledgeable on the electrical product I needed. Evan at the self check out help me when my card declined and help me understand the receipt when buying sale items.

Amazing help that was provided to us while struggling to load our truck with drywall, a lovely staff member named Kevin was super helpful

I am not a contractor, but love working on our home and yard and visit HD Watchung almost once a week. They do a great job responding to the tons of people who walk through those doors each week. I am a big fan.

The employees were all very friendly and helpful. The selection and pricing of plants is great.

Kevin G at the Watching Location, provided excellent service. He saw me struggling with loading mulch, came right over and helped me load, find an open register & load my car! Thanks so much.

T in the paint department was amazing. She helped me get everything i needed and took the time. Chonate met me at the checkout and was so welcoming and kind. Best experience ever!

bought may things in the pass and was very happy.

Always employees to help get what I need and quickly ! Had help loading sheet rock as well today !!!

I really enjoy the different selections of indoor plants! They are quite beautiful!

Sandra and Lola from the Pro account dept were amazing and extremely helpful.

As an Elite member benefitting from a dedicated account manager and having numerous stores in close proximity, my preference is consistently for this store Why? Well, all credit goes to Kenita from the Pro Desk. She's a rock star! Given my involvement in managing various projects, I often find myself in a dynamic and challenging situation. However, Kenita consistently displays an exceptional level of patience and commitment in providing assistance. My business to this store is bcause of Kenita

Just had to write a nice review and give a shout out to Steve the Veteran at this store. He was super helpful, patient and super knowledgeable. If anyone ever needs any help in the power tools department, Steve is the man!

Kevin, an employee who was gathering the shopping carts. Assisted me with getting empty jugs from my car into the store, exchanging them and then putting them into my car. I am 63 years young and it is a challenge for me to lift those items like I once did. I appreciate him helping me tremendously!

Purchased new carpeting recently. The installation was expert, and the product was excellent, very soft

Sasha is very kind and helpful at the Watchung Home Depot store in NJ

I shop often in the garden area of the store. Home Depot at this location has a great selection of plants. Their plants are always healthy, and prices are good. The staff is friendly and helpful.

Waited 25 minutes to return a $10 item.

I love how, organized and well mannered the employees are. :)

Overall this Home Depot I never have an issue items are usually always in stock recently I found someone who wasnt a typical home depot employee Alisha she genuinely cared about the customer not something I can say about every one there. Most Home Depot employees get upset when you ask for help Alisha was gun ho. Go Alisha hope you rub off on some of your colleagues.

I prefer Mom and Pop stores because of the personalized customer service but I received that at the Watchung Home Depot store today. Herb was absolutely wonderful! Due to a mix up my pick up order could not be found. Herb immediately sprang to action and quickly picked my order and helped me load it up. He was very kind and helpful the entire way and I couldn't be more impressed. Thank you Herb!!

Martha at pro services was extremally helpful and pleasant to work with !

I always feel like I'm at home at Watchung when compared with other stores, and we shop all over Central jersey since our jobs are scattered. Raphael and the pro team are superstars. Best manager hands down, knows the customers and I have seen him be nothing but professional handling staff and sticky aituation.

40V trimmer/blower combo kit - Great purchase for my project!

An associate helped me in the parking lot and got my very heavy products for me (2 buckets of driveway sealer). He waited for me to pay and put them in my car. Thank you Kevin G. for your help.