Paramount #1037

I bought an led jobsite speaker and it's an excellent device for the Money. Thank You Homedepot.

When shopping at Home Depot or any store for that matter, customers really rely on information given from employees there. If they don’t know then it would be better they be honest vs. trying to guess.

Guillermo in the paint department was extremely helpful, knowledgeable, honest and his customer service was top tier. He went above and beyond to ensure that our experience was pleasant. He advised us on what particular paint was needed and made sure we purchased the accurate paint needed for our job. He made the task of selecting a paint color, a pleasant and encouraging one. I appreciate this amazing employee and I’m thankful he was able to assist. We’ll definitely be returning!

Thank you to Anthony and Annie for the amazing customer service. Anthony went above and beyond with his assistance, don’t even know the guys but he needs to be considered for promotion… honestly.

I am utterly disgusted by the disgraceful behavior of Louie, the Lumber Department Supervisor at Home Depot. Not only did he disrespect me and my father, but he also had the audacity to lash out at the cashier, Annie. Louie's behavior was appalling, and it's evident that he lacks the basic decency required for customer service. It's appalling that someone like him is representing Home Depot. Annie, on the other hand, showed exceptional professionalism and empathy despite being subjected to Louie's aggressive behavior. She deserves commendation for her handling of the situation, unlike Louie, who demonstrated a complete lack of leadership, communication skills, empathy, and respect for both customers and colleagues. As someone with experience in running businesses and HR, I find Louie's conduct completely unacceptable. He fails miserably in fulfilling the duties and responsibilities of a supervisor. If Home Depot values its customers and reputation, Louie should be promptly replaced with someone like Annie, who exemplifies the qualities he lacks. I've spoken to Bill about this matter, and I expect immediate action to rectify the situation. Louie should be written up and demoted from his position, as it's clear he is unfit and undeserving of such a role. It's time for Home Depot to uphold its standards and ensure that individuals like Louie do not tarnish its reputation any further. There are a few more things I'd like to address about my visit. Firstly, while I appreciate the efforts of Annie, the cashier, in handling the situation professionally despite Louie's behavior, it's concerning that such behavior is tolerated within your establishment. This incident has undoubtedly affected my shopping experience negatively. Furthermore, I believe there should be stricter protocols in place for addressing instances of disrespect and aggression from staff members like Louie. Customer service training and ongoing support for staff members should emphasize empathy, professionalism, and conflict resolution skills to prevent similar incidents in the future. Overall, improving the shopping experience at Home Depot requires a commitment to ensuring that all customers are treated with respect and dignity by staff members at all times. Thank you for considering my feedback. There were a few aspects of my shopping experience that were frustrating. Firstly, the disrespectful behavior exhibited by Louie, the Lumber Department Supervisor, was incredibly frustrating and unacceptable. It’s disheartening to encounter such unprofessionalism from a staff member in a position of authority. Additionally, the lack of immediate resolution to the situation was frustrating. While I appreciate the efforts of Annie and Bill in addressing the issue, it would have been preferable to see a more proactive approach in handling the incident to ensure that customers are not subjected to further discomfort. Furthermore, I found it frustrating that there seemed to be a lack of accountability for Louie’s behavior. It’s essential for businesses to hold their staff accountable for their actions to maintain a positive and respectful environment for all customers. Overall, while there were positive aspects to my shopping experience, such as Annie’s professionalism, the frustrations caused by Louie’s behavior highlight the importance of maintaining high standards of customer service and addressing issues promptly and effectively. Thank you for allowing me to provide feedback on my experience. In addition to the frustrations mentioned earlier, I strongly believe that Louie should be removed from his position as Lumber Department Supervisor. It's evident that he lacks the necessary qualities and training for such a role, and his behavior reflects poorly on Home Depot as a whole. Annie, the cashier, demonstrated far more professionalism and empathy than Louie ever did. She should be considered for his position because promoting individuals solely based on their position without proper training and experience is dangerous. Louie's abuse of power is a clear example of this, and it's essential to put him back at the bottom of the company hierarchy to undergo the necessary training and gain the proper experience. Furthermore, considering how Louie treats customers, I can only imagine the nightmare he must be for his coworkers. Creating a toxic work environment where disrespect and aggression are tolerated only breeds negativity and undermines the morale of the entire team. It's imperative that Home Depot takes decisive action to address this issue and ensure a respectful and supportive workplace for all employees.

Ana - manager Jennifer- cashier Good job!!

Thank you Eva gor your help you are outstanding being in a wheelchair was hard enough did not know what to expect but had to get the shop done .. Thank you Bill for acknowledging an outstanding employee!!!!

In this store there is always an excellent work team, especially in the return area when it comes to picking up an order, your staff is very friendly, always serving the customer quickly, thank you Supervisor Juan for helping me and being able to pick up my order on the day from today.

I found everything I needed with patience

Store seems to be well stocked. Plenty of employees just need to be more about customer's and stop pretending they don't see you.