Tehachapi #6835

This Home Depot is a store I come to every single day, and sometimes 2 to 3 times a day, and when I walk through those doors, I see a work of production. Every worker doing their jobs to the best of their ability, and would hear someone always yell out and says, “Good Morning”! But they don't stop there. If they come across challenges concerning an order, or a product, then they'll exhaust all resources. The are not so proud that they wouldn’t ask for help from other workers. I appreciate that. I have received such stellar help from the women and men at the Pro Desk. They delivered a perfect order to my jobsite within 5 minutes of the stated time of delivery. They also find a needle in a haystack, as sometimes I need to find a particular item. Now the cashiers have a wonderful way of making you feel at ease with pleasant conversation. I feel a string of personal connection. I've even been witness to them taking verbal beatings from angry customers, when all they were doing is staying true to their guidelines that they didn’t write. The Service Desk workers know their jobs well, as I sometimes need to return an item. They search their computers, and find exactly what money returns where. And, they do it with a genuine smile. Also, the workers in each of their departments. They have given me so much helpful advice, and saved me and my clients time and money. To me, they have become a valuable asset. From paint, to electrical, to plumbing, to tools, nuts and bolts, and lumber. With all these moving parts of every worker, they are like many gears with perfect alignment. Each person doing their part. So for me, this store ranks higher than all other Home Depots. It may be a big box store with the name “corporation” tied to it, but they have what other stores don't. They have Heart. They retain such kindness, yet be perfectly professional. That’s rare these days. So a shout out to the men and women of the Tehachapi Home Depot. Although products remain the same, you still retain such excellence in being the best part of yourselves. Thank you all!!

Everytime I walk into this location, I’m always greeted with a warm smile and a great big “Hello! Welcome to the Home Depot. Can I help you find something today?” It never fails! If it’s extremely busy, the employees still take time to look up and acknowledge my existence. I’ve spent several thousands of dollars at this location and I plan on spending more!

I had to do an exchange a kitchen cabinet because the cabinet we bought would not fit it was about 8 inches to big. They were so Professional and Helpful. From the return people working the desk to the managers they made it an great experience. Thank You

I have to admit, this store can be frustrating because they seem to be out of what we need or we get home and realized we bought something that’s been returned and is missing parts or is broken but the customer service we experience at the store, is usually great all throughout the store. To point out one specific employee though, Mateo is by far one of their best employees. I don’t know if he is a cashier or some sort of manager, but he is ALWAYS so professional, friendly and super attentive. The customer service makes this store worth shopping at.

Luckily I was able to find what I needed. Prices however were not correct. Showed one price, yet was way higher at register. With so many tags on beams, and merchandise not in correct spot… it’s hard to tell what is a lower price, a new item or bulk item. Or if it’s even the correct price as I found out when I went to make my purchases. Most of staff I did encounter were very pleasant and helpful…Upin(?) and Cashier Patty(?)… Customer Service Supervisor not so much…. Gave me the impression I was wasting his time.

Jesus & Allyson went above & beyond to help me with my return today! They were very polite, helpful & friendly not to mention it was a quick & smooth transition!

On 5/13/24 I went into this store to return a siding nail gun, I had ordered from Homedepot.com. Unfortunately for me, they only carry one siding nailer in stock that is almost twice expensive as the one I had bought. The job I was doing was basically at a standstill, and I couldn’t afford to wait another week for a replacement nailer to be shipped. Rudy, one of the managers here, really went out of his way to take care of me. From getting on a ladder and getting the nailer down from the overhead, to marking it down to a very fair price in order for me to purchase a new gun. Way to go Home Depot Tehachapi, you guys rock!

I bought my beautiful plants which I needed to plant

I did not receive any help or acknowledgment from the employees in the inside garden section who were working on the aisles.

Only Home Depot store that’s close to stocked.