Reviews for Armitage / Cicero #1974

Store #1974 is a great store its very clean customer service is great and one of my favorite cashiers Ms.Yvonne i love her everytime i come in she has a smile on her face and she makes sure she helps me find everything I'm looking for

The employees at this store are so much more helpful than in most of the other hardware stores I've been shopping at.

Good overall

Visit at the local Home Depot store near my area 60647 ZIP Code area. Must say that I was more than satisfied with my visit today. To be greeted at the door by an employee and then be assisted I was in and out in no time.I was a little bit worried because I had to pick up the grandkids and my time was running very close thank God that they had an employee at the door to help assist me.

The only thing I dislike of this store is the people that stand outside the parking lot in the evening hours.

Customer service definitely needs improvement because it really sucks to walk into a store and associate are so inconsiderate. They lack the ability to connect with customers leaving us with the feeling of not wanting to attend us. Horrible customer service.

The store was clean and the staff was knowledgable and user friendly, and they had some great sales.

Love this location! Cashiers are friendly and associates are very helpful

Always find what I am looking for. Very friendly environment and everyone in the store is willing to help.

I’ve shop at this store for a long time, I know most of your associates that work here, and in a matter of 3 months I’ve notice that a lot of the people I know are gone and everyone is so unhappy. What change?? Please bring this store back to the way it was

Wendy was very helpful in assisting me with my purchase as well as her knowledge of applying for Home depot Credit..

A good place to shop for all of your home needs. The sales associates can answer any question that you may have about a product and how it should function.

The people working there don't like to work in their areas got to hunt them down and nobody can help you cause it is not their area horrible experience will not go back

Marco was Great helped me fine what I need it.

Store Manager Zack was very helpful and kind. Got me in and out!!!

Employees went above and beyond to locate items i needed which were at other locations.

Janise was a great help to me and my shopping experience. A great experience i had with her!

Kema at the customer service desk is smart and extremely helpful.

In the Store Dorell very helpfull person. At Pro Desk Joe & Maribel very kind and polite. Always great help-from both.

The Customer Service at this location was very poor. No one approached to assist me and the cashiers are rude. It appeared to that the more confused I looked the faster the sales people would walk by me. My order was not ready when they said it would be which cost me money because the contractor had to wait over an hour to pick it up. I am not going to be shopping at this Home Depot anymore. There was one positive and his name was Roderick. Once I asked for a sales person he came and gave EXCELLENT service!!

Store is clean and Associates are very helpful

VERY CLEAN AND WELL STOCK

Worst customer service I ever had, will not go there ever again!!! we love the products and some of the prices its close to home but bad customer service.

This is about the worst experience I have had in getting repairs done. It took an hour and a half to order a garage door installed. The supplier did not call back within the time I was told. The installer did not call back within the time I was told. So far, I am waiting for somebody to maybe call back tomorrow to tell me what is happening. I asked to have a door installed as soon as possible, but it has been two weeks. There are a lot of other garage door installers that I am sorry I didn't use.

Not the best Home Depot for simple home improvement person or handyman. They really cater to the contractors. Parking lot just congested. Out of simple plumbing fittings and short piping. Lumber. had paged associate numerous times to cut lumber, no one ever showed. Lucky for me one young associate from pro section helped me out. Checkout, only one not so happy cashier, that would not even bag for me, even purchased bags here. I am disabled with a cane, a little friendliness & assistance would have been nice. I had to go to a competitor to find items I still needed.

Close to my home

People very friendly

Having been here multiple times, it's clear no one wants to be here, neither the employees nor the customers. Everyone is unhappy. I've rented tools a few times with no issues but today was overcharged, argued with about it despite it clearly saying online and on the shelf what the price was, that there was a difference in tools (nope), no one offered to correct it, no manager bothered to show up. Eventually I got a portion of it refunded but the tool rental person kept arguing with me over something that is clearly stated in the contract as optional, that I didn't ask for nor was I told about. Overall it's clear the customer is always wrong here no matter what you say or what a written contract states. The store is always a mess, no one ever wants to help. Everyone is always so surly. Only once did I get helpful service but it's obviously a rarity. Probably the last time I'll ever stop at this location.

Had a bad experience with customer service; not with my cashier, but the cashier next to her. I was asking questions about the extended warranty being offered to me from the air conditioner I was purchasing when the other cashier said in a loud rude voice that I was holding up the line. Not only did she that, but she pushed another customer in front of my and told my cashier to attend to him without even apologizing to me or asking if it was okay for her to do that. I requested for the floor manager and her supervisor came and still when her supervisor she continued to laugh, smirk, role her eyes, and argue with my husband until her supervisor stepped up to her and she left. My cashier took her time and answered my questions as a paying customer that I was and am.

Staff is friendly and always accessible. Today in the pluming department, Octavio assisted me and thanks to him I was able to complete my bath faucet project