Reviews for Auburn,MA #2682

SANGAMKUMAR at Home Depot's cash counter provided exceptional customer service. He went above and beyond to assist me during my shopping trip, helping me locate items efficiently. His friendly demeanor and knowledge made the experience pleasant. Thank you, SANGAMKUMAR, for your outstanding assistance!

I had an unusual lumber request. I was helped by Taylor at the Pro desk, the Manager Ricardo who approved the request, and Hong in the lumber Dept. I greatly appreciated all their assistance.

After buying a small number of items, the store had NO shopping bags for me to help carry out my items at all!! This from a multi million dollar store???

Purchased countertops. Great experience. Credit to KD29-Marissa

Dean was fantastic! Helped us track down the item we needed in another location and created a claim ticket for an easier pick up at the other location. Super convenient and so helpful

Only one cashier and several self checkouts. Would recommend only because most of the employees are knowledgeable and friendly.

Vanity had a missing hinge, returned to Auburn, very prompt and professional service from Jessica at RETURNS/PICKUP Spencer gets stars for unloading the vanity & loading the new piece.

I was at Home depot Auburn today. I bought a storm door. When I asked the 2 employees at the window and door desk, where I would find said doors I was directed 1 isle over. They went back to their personal conversation. Neither bothered to help me. I found the door and struggled to get it on the rolling cart, but I finally managed. When I checked out, I asked the cashier to request assistance for me to get it in my truck. His call was ignored. A stranger in the parking lot helped me.

I came in with my Uncle Marky to get some lumber for Breens, and I was waiting patiently I got a Red Bull.

Marissa helped me buy a dryer. Very friendly and helpful.

We are so happy we purchased our shades at this Home Depot. Great experience all around. We love them so much. Thank you so much Sheila Garvey. She went above and beyond. Very friendly and professional.

Return staff was funny, helpful and polite. It was a breeze.

Bought GE washer & dryer on BF sale this week. Hope it works with my expectations.

Nate at customer service was the worst one I have run into

Kevin at the Auburn, Ma store in the paint dept was very helpful explaining what needed to be done about repainting my deck. I was ready to buy the paint when he noticed tinting was not added. Explained a color need to be added. I had no clue, I just picked up two gallon. He saved me big time. Also recommended primer. So thankful for his help!

Conner Austin has transferred from the Springfield area. Be very happy you have him. He was outstanding. I stood at the blocks and "yelled" help (not very loudly but he heard). He was just coming on duty and came right over and loaded the blocks on the cart then my truck! He's the best!!!

Dave was most helpful to load 4 60 pound bags of mortar. At 84, this is getting out of my range.

After visiting 2 other stores to match a composite decking sample we finally solved our issue in Auburn Home Depot. The hands on approach and thoroughness by the lady at the Prodesk was excellent. Thanks very much for the help and professionalism.

I was able to get what I needed to complete a project. The staff was extremely helpful, and got me out of the store in a timely fashion.

Great location usually has what I need

It's so rare these days. Both the floor associate and cashier were outstanding. They made my visit a pleasure. Wish we could clone them!!

Homedepot is so far snd away better than any other similar type stores anywhere Ive ever been. There lumber selection is great

so ecstatic that the place was very neat and didn’t have any sort of miscellaneous items on the floor

I have been to the Auburn store many times. Besides being at a convenient location for me, they have had everything to complete my projects.

This trip today was the best experience that I have had in this store since the opening! The gentleman in lumber came over to assist me loading my cart, and the woman in Plumbing came over to me and helped my find all the PVC fittings that I needed without me asking for help. Finally, the checkout was fast and the lady at checkout was very friendly and pleasant. I said NEW employees because I have never seen them before, 2:30 PM Friday

Poor customer service and dirty store

The Home Depot is one of the most pleasant and beneficial places to do business. The staff is most helpful and the product line and pricing are consistently competitive. I've tried other competitors and they have always fallen short for me. The Home Depot consistently delivers great product value and customer support.

I have spent a lot of time with the women from the Pro desk at the Auburn Store. These ladies are knowledgeable and/or get the answer if they don't know it. They treat all the customers with respect and a light humor that all enjoy. It is refreshing to have someone you trust guide you through big projects and are there to straighten out problems for you

People in the store were friendly and helpful.

They state to contact the store with issues, you do and never hear from them.