Reviews for Austell #1749

I purchased a new water heater and HD had all the right items to complete my installation.

Every time I visit Home Depot. I never have a problem finding what I need or someone to help me that work there.

Wanted to buy a bunch small bricks and they split the purchase into 2 stores due to large quantity. I paid for it and requested to pick them up after the weekend. One hour later they called back and canceled my purchase because both stores did not have the quantity I purchased? They suggested to go to another store after I spent 45 minutes waiting for 4 of them to help me with the purchase! I was very frustrating.

The cashier that helped me today, was very knowledgeable and pleasant. Her smile, made me leave Home Depot happy with my purchase.

I was attempting to purchase two PVC pipes. The gentleman assisting me was extremely kind and helpful. He cut the pipes that I requested and kindly sent me on my way to check out. But when I went to check out, Beverly was attempting to charge me for 4 PVC pipes instead of two (that were cut into 4 pieces). I was attempting to purchase two PVC pipes. The gentleman assisting me was extremely kind and helpful. He cut the pipes that I requested and kindly sent me on my way to check out. But when I went to check out, Beverly was attempting to charge me for 4 PVC pipes instead of two (that were cut into 4 pieces). She told me that I needed to go get him and explain that to her because I should have purchased them before bringing them to her. This led to me having to go get the gentleman to come explain this to her and there was another associate (lady mentioned above), who tried to argue with him about the department/section he worked in. At this point of frustration, I tell them that I no longer want the pipes and to keep them. Beverly then tell me that “I need to chill out”. Excuse me? I don’t pay my money for someone to tell me how to react to my TERRIBLE shopping experience. Then the other lady is trying to debate with the gentleman that helped me based on her knowledge from working at Home Depot in NEW YORK CITY. To his point, and my thought, THIS IS ATLANTA. I’ve never had to argue or debate with someone over something so minuscule. Multiple times the gentleman tried to deescalate the situation by telling them that they need to check me out and he would explain things to them after but they kept trying to debate with him. If anything, he deserve many commendations for his great service. But the other two associates, definitely need to be trained and learn to LISTEN when they are not as knowledged in areas they are unfamiliar with. I’d rather drive to Vinings for a better experience than deal with this behavior.

Ms. Beverly, checkout clerk was very friendly.

Lunia and Felisa on a busy day took extra effort and found the item I could not find or get help to find at another store.

I love the custom service I receive at this store, I moved further away but I drive out of my way to come to this store. Thank you cashier Hope for being so kind and patient.

The customer service at this store is always amazing and products are well stocked.

EVERYONE was Very nice, helpful and professional from the time I walked in until the time I checked out with Hope who was so nice!!! Awesome customer service!!!! I would take the drive just to enjoy this experience again and again!!!

I have always found what I needed at Home Depot.

Whether I’m running back to get a forgotten checkout bag or returning construction materials no longer needed, Home Depot’s employees have provided exceptional service. Each area had kind, considerate, hardworking people.

you go to this Home Depot, look up Yavonne. she is the tops!!!!

The Cashier Stefanie was amazing! Her welcome and sencerness to help was genuine and satisfying. I would definitely recommend this location to a friend.

I typically come to the Austell Home Depot because of the customer service I receive. Today was different. In the hunt to purchase a dishwasher, the employee in the Appliance department was on her personal phone & did not acknowledge me until I threw up my hands her way. Then I was on my own to figure out what dishwasher to purchase. I did not receive any help from her in terms of what I was looking for - no questions were asked by her to help me narrow down my selections. I was very disappointed in the transaction I made. Hopefully, I like the dishwasher I selected!

Thank you to my local Home Depot for having great employees especially in the time of the holidays.

Convenient location and good customer relations. Price tags however have been ripped off many items.

Very helpful employees. Kevin, Kyle and Diamond came through when I couldn't get the items I wanted. I received an upgrade and discount as well as great service.

This was my first visit to the Austell store and the staff was very friendly and helpful. I was totally impressed and satisfied.

I went in to purchase some items. Taylor greeted me in the aisle and walked me through everything I needed. She was very friendly and helpful.

MY CASHIER HOPE AT STORE 1749 PROVIDED EXCELLENT SERVICE THROUGHOUT MY WHOLE TRANSACTIONS

I love how they have ladies at the registers to help. Not only are they helpful but the guys Love to come to Home Depot more just to talk to and look at these beautiful ladies...trust me.

My experience was GREAT!!! because of my sales rep Antoinette, she was very considerate and explained additional information important to appliance purchasing that meant a lot to me because the day before it was frustrating trying to order online., Thank you Antoinette!!! and come to find out appliances wasnt even her department!!!

Over the past few years the tool rental department seemed to have declined in customer service. Even if you go early, be prepared to wait.

Store employees Classie and Antwaine were very professional, polite and helpful. They took their time to address my needs with patience and a smile. I will certainly return and recommend my family and friends to do their shopping at this location.

The associate went above and beyond what most employees do by helping me get 2 grills paid for and loaded into my truck. His attidude was most positive and friendly.

The best service in Atlanta area

I order soil and compost for schools across the US. Andrea helped me with a order that had a very quick turn around. She understood the urgency and made it happen. Even better she kept me in the loop. Andrea, you're a rock star!

Its my neighborhood store to go to for all/any home needs and compared to other HD's around there are plenty of options to choose from within various product lines.

Tom A. in plumbing was awesome, as was the helper in front and her manager. I needed a drainage tube for my portable air conditioner and he found exactly what I needed and went the extra mile to suggest a clamp to hold it in place!