Reviews for Brainerd/Baxter #2818

After purchasing a drill driver set for 225.00 and going to return they denied my return. They said since I used a store credit of 38.00 from a no receipt return. They denied it. They said I need to contact a company called “The Retail Equation” and submit a hand written letter explaining everything to them and then they will approve it “ supposedly”. I talked to the store manager and he has no power to do anything. Where does a company get off treating you like a criminal because of other people misdoings. I know that mike the store manager said that he could give me 38.00 my current purchase because I don’t know who long it would take. You should never blanket deny people I was a loyal Home Depot customer and after this get resolved I will never again until they change there policy.

EASILY FOUND WHAT I WANTED AND GREAT HELP

Had a issue with my debit card reading in the swiper deal. The college kid did all he could do but no luck, it was closing time so I guess I didn't blame him. Then Dean stepped up and told him to cancel the order and he moved us to the contractors desk and manually entered my card, scanned the stuff I was getting, and sent us on our way with a smile. If every employee put in half of the effort Dean did it would be amazing to shop at the Baxter Mn. Home Depot. Many thanks Dean you saved me a 50 mile trip home and another 50 miles back the next day, you sir are hands down the best employee that I have encountered in many trips into Home Depot in Baxter Mn. Thank you sir.

Very helpful employees. I was impressed with the service.

Convenience, Prices, Abundance of Merchandise, Cleanliness and what more could I say, they've got it all!

Some Employees not wearing masks and many many customers not wearing masks

The associates in the flooring department were very informative and helpful. I was in the store three separate times finalizing my order and had different associates. Each one was either able to answer my questions or find someone who could.

Good service. I like the fact that I do not have to enter the store to make or receive an order.

Extremely Helpful Employees, Love the products & Love shopping there

During the weekdays, the women who work here know their trades (plumbing, electrical) and are so extremely helpful. More than any other Home Depot stores.

the lady at the self check out was very friendly.

Nice smaller store with what you need. Employees are nice for the most part, but you get a few that seem like they don't want to be there.

Great selection of home improvement items, top quality brands and helpful employees.

I appreciate the way HD handles the virus thing. Much better than the other home improvement store.

Shout out to all the employees that helped, Becky in appliance was very helpful every time we were there, also the girls upfront philice and Sue Wes in management and a big thanks to Lance who did all the heavy work loading the car!

I find everyone always friendly and very knowledgeable.

I’ve made three trips to Home Depot in the last 2 months the first two I left without purchasing anything due to the rude nature of several employees . Prior to visit 1, I made several attempts to reach an employee by phone where I was repeatedly hung up on . When I finally reached an employee by phone they grumbled and made it clear I was Inconveniencing them . My second trip into Home Depot a man from near the “door” dept Basically refused to help me because my question on the air conditioner stationed near his dept wasn’t his “area” . He grumbled and was very rude when I asked if someone could help me lift the ginormous AC onto a cart . In the end I left without purchasing the AC. Trip 3 I was welcomed and helped by Cheryl in flooring , she was amazingly helpful and pleasant , because of her I will consider returning .

The store was clean and staffed with helpful employees. Material I needed was there. An employee stopped what he was doing and took me right to the location of the material I needed and wished me a good day as I left to check out

The store has the proper systems in place as much as they control, I generally shop HD because they are well staffed with friendly knowledgeable people. However to be told my in store order could be picked up in a week and 10 days and 3 call attempts to talk with someone in the Pro area I was told the had not shipped and they had no clue when it would arrive. I was then told they would have James call me back in “attempt “to cancel

Mark in Tool Rental is amazing - very hepful, knowledgable and friendly!

Employees are always pleasant and helpful... Thank You!

Great employees excellent service.. Even the delivery people were excellent.. Friendly helpful people. My experience could not have been any better...

Staff is always friendly and courteous

Everyone was very helpful!

The employees knew there stuff. Very helpful. Experienced. Got everything we needed.

Very Clean store with very helpful employees.

I've noticed a general organization and employee attitude improvement. Not that is was ever bad, but these changes cause me to think that there were recent management changes. In any event, Becca and Cheryl B are assets that serve you well.

I felt Store Employee Cheryl B made my checkout experience fast and was very friendly!!

They are always very helpful and usually have what I want in stock. My favorite store to shop at.

I was surprised to find what we wanted/needed in stock! We figured we would find what we liked and then have to order it, but we left the store with everything we needed to finish my bathrooms.