Reviews for Brice Road #3816

I shop between Home Depot, Lowe’s and Menard’s, but since the virus outbreak I have used this Home Depot exclusively for 2 reasons: They provide sanitized carts which Lowe’s and Menard’s do not They provide a parking space for veterans and give a discount to veterans. The store is well stocked with a friendly and knowledgeable staff.

Employees are always willing to help and the store always has what I am looking for.

I pre-paid for a vanity that was out-of-stock, but scheduled to arrive this week. I called a few days ago and was told the vanity is in, their staff were going to retrieve it, and that it would be ready later that day. My contractor wasn't able to pick up the vanity until today. Today we learned that the vanity is *not* there, they don't know where it is, or when it will appear. I ended up buying the same vanity from the Zanesville store, online. When I called the Zanesville store to confirm the vanity would be ready for pick up the next day, the clerk told me that it was already retrieved and just waiting on us to pick it up. Not only do I have to bear the inconvenience and cost of having to send my contractor clear out-of-county to get something that should have been waiting for me, I have to deal with store staff who are clueless as to where my vanity is. Thankfully, my project is drawing to a close and I doubt I will patronize this store again.

If you need flooring, this is the store to go to. Everyone, from the measuring department to the flooring specialists were courteous, patient and professional. I'm hopeful the installers will offer more spectacular service.

The area I was in there were too many people. The staff was stressed but knew the products.

Excellent Customer Service!

More customer servic available in the store.

This is the best home depot store I've ever shopped

The store was clean, fully stocked and the employees very helpful especially in the paint department! Put me in a great mood for the rest of the day !

Seems they have more or a lot of mean or unfriendly workers to people of color?

Super helpful staff, I was in and out quickly and they were busy .

Customer service is nonexistent. I asked for assistance. The associate told me what aisle the items were located on. But he was too busy to help me find the correct item. This is not the first time I have been in the store. Customer service has not been satisfactory at any time.

Excelllent customer service in both carpet and paint departments. We will definitely be back.

Amazing store! Has everything you need for any type of job. I recommend this store for sure.

Store employees were helpful and friendly.

The store was excellent I will definitely come back again I will recommend to friend and family to go here.

they are very low on a lot of items on a regular since COV-19

If you know what you need and where it is located in the store you should be fine shopping here. If you require help from associates or any type of answer good luck. Most associates lack the basics of customer focused approach to business and couldn't care any less whether you shopped there again. When you do ask a question or need help don't expect much as today helped was requested and the associate just walked away after telling us that carts are kept at the other end of the building.

I purchased some shades for my kitchen the gentleman was very professional and knew his product very well. He was courteous, neat and knowledgeable. Mr Leighton is his first name he works in the blinds and shades area.

every time i go their i find what i need and all the employees are great spirited and most friendly to help you out...

I love this store! I will go past two other two Home Depots to go to this one because my favorite employees are here. I always have a good experience trying to find what I am looking to purchase. I am truly said that I purchased something from a different store when I could have gotten it here for $50 less.

My wife placed an order for a char griller grill, rapid fire chimney, and grill cover, we also asked for the grill to be assembled by an experienced staff. We received a text/email stating the grill was ready for pick up. We rented a truck from your competitor since you were not renting due to Covid 19 and proceeded to the Brice Road, Columbus, Ohio location. Upon arrival, we wait for 20 minutes to find out that the grill is not assembled and is not ready for pickup until three days later. This is unacceptable. No one from Management came to assist the issue or apologize for the mistake. No accountability for the poor level of customer service. When I shop at your competitors, I never receive this level of incompetence or lack of attention to details especially when spending several hundreds of dollars.

Kudos to Mick and Deziree for providing a 5 star customer experience! They nailed it!!!

This store has some all stars employees. Brian in electrical. Jay in plumbing. Charlies in paint. If I was going to start a business these guys would be the first I would hire. Their knowledge and expertise are priceless along with their great customer service mindset.

Doesn't matter when I enter the store, I am always greeted as a friend. Enjoy this store for the quality of employees in specialty areas such as electric. Brian, always points me in the right direction as a DIY kind of guy. Even when I think I am right lol.

I was there to purchase a dryer they were very friendly and very helpful. Karen help me complete my purchase of a dryer and pedestal. She helped purchase the best one for my needs. Thank you Karen. You are AWESOME!!!

Leighton, in flooring, knows his stuff and gave excellent recommendations.

Due to heavy rain and flooded streets, my basement flooded and my sump pump was no longer working, I called around to every store, every day and each time I called Brice Rd, they were very friendly over the phone and helpful finding the item once I arrived at the store and answered my questions, thank you

Store appearance is always top notch. Products of high quality and in stock Store employees are always helpful, especially the cashiers A big thank you

great experience staff was very friendly and knowledgeable