Reviews for Cartersville #133

Nikki at customer service/returns was awful. Seemed annoyed we had multiple returns. When my husband handed her some Square D electrical breakers and told her we had removed the bar code, she replied "I don't know how to look that up"! How do you have an employee working customer service who doesn't know how to look up a product that has the brand name (Square D) and AMPs printed on it?!?!?! I really hope this is addressed with Nikki. (My husband and I were able to look up the item on the home depot app when going over left over material to figure out if the item was a Home Depot item or other home improvement store item) if we can do it so should a customer service employee at the store!!!! Do better, Nikki!

Heidi is a great asset to this store she knows her stuff

I have been to many Home Depot and this is always my favorite. When I didn’t live close by, I used to drive to this one.

The employees are great.

My cashier, Tosha was very helpful in getting me set up with store credit, up to spending time to get my credit increased so that I could get the full discount on the purchase. Despite some delays out of her control, she was apologetic and helpful in moving the process along. GREAT customer service.

I was loaded out and ready to go in about 20 min

The associates at this store have been outstanding since I first shopped there in May of 2022 after we moved to Georgia.

Alice in customer service was extremely helpful

Excellent customer service from all areas.

This store was clean and well stocked. The staff were attentive, kind and helpful.

I stopped at the Cartersville Home Depot last month as they had everything in stock I needed for landscaping. I found this Home Depot to be incredibly helpful! I was warmly greeted at the door by a man who you could tell, really enjoyed being *the meet and greet person*. It was a genuine *Hi and Welcome! * Going into Garden one of the ladies working there instantly offered her assistance, which I needed as I was doing pine bark with larger landscaping bricks around them. One island would have another layer with stones. All my questions were answered, and it was so helpful. Recently, I was ready for the stones and went to this Home Depot again. I asked one of the Home Depot employees if there were any gardening carts as I didn't see any not in use in gardening. She said... "Take that one, right there" and removed what was on it so I could have it. This store is *Above and Beyond* what customer service is at most stores in today's world. It was busy that day I was getting calico stones. This is where the Cartersville store just pulls on your heartstrings... two customers, men, walked into the area I was in. Instantly one of the men said... "How many bags do you need?" and was loading them for me. He said, "I can come put them in your car for you as well if needed." I told him Home Depot would have one of their employees do that for me. And thanked him so much for his kindness. I had only pulled the cart with the 7 bags of calico stones a short distance when two young guys said... "Do you want us to take that for you? These were customers! Two guys one probably a late teen and one maybe early 20's offered to help me with my cart. I was pulling the cart and I said, "If you can just help me turn it around so I can push it that would make is better as it is easier to push than pull it". They turned it around for me. Again, I thanked them for their kindness. In today's world, I am not used to this graciousness and kindness. It was so lovely. As I was pushing the cart to the checkout a man, standing beside a Home Depot employee asked if I needed help loading the bags of stone. I told him, "Yes, that would be wonderful", And a Home Depot employee, a young man, came and waited for me to finish checking to escort me to my car and load the bags of heavy stone for me. So, I will say again... The Cartersville Home Depot is the best Home Depot because of both its employees and its customers. It is amazing. Thank you, Cartersville... Home Depot employees and people in the area. You are wonderful.

Bought a refrigerator and dishwasher from this store and the service provided to facilitate the purchase was exceptional.

Purchased numerous items, wide range of products, employees were so friendly and gracious.

I had a bad experience today, but generally Home Depot is my go to place.

Niki was great handled credit on spot

For the last 10 years, I've shopped at this Home Depot about every week. I always recommend this particular store to everyone because their prices are competitive, ALL of their staff has ALWAYS (every single visit) been friendly, knowledgeable, and more than willing tell help, they have always had everything I've ever needed in stock, their RESTROOMS HAVE ALWAYS BEEN CLEAN/ WELL STOCKED (super important to me), and their parking lot is well thought out/ clean/ feels safe.

I can’t say thank you enough for having an awesome worker with superior Customer Service like OG. He was heaven sent on the first day of the year to not just help me find everything I was looking for, but to pray for me. God knew I needed that prayer and to experience genuine people on New Year’s Day. All the workers were friendly and really made this an awesome experience.

Amazing customer service to the guy outside. Very helpful and considerate

Home Depot on Gentilly Blvd is a standout home improvement destination. From the welcoming atmosphere to the knowledgeable and friendly staff, it's a pleasure to shop here. The well-organized layout, diverse product selection, competitive pricing, and useful online resources make every visit a breeze. Their commitment to the community and exceptional customer service sets them apart. I highly recommend Gentilly Blvd Home Depot for all your home improvement needs!

The employees at the Cartersville GA store go above and beyond in customer service!! Greet you at the door and bend over backwards to help

Lena and Susan from Lumber took great care of me! They got what I needed and got me out of there on a timely manner! I will definitely be back if they are helping me! Also I want to thank Taylor for calling Lena to come help me!

In to buy an outdoor fan and light. Helped by "OG" to find the right product. Great Service OG!

This is my go to home depot. Super close to my house and most all of the employees are eager to help me when I go in. Today I had a return with no receipt and I was worried I would be stuck with the merchandise but Maria did my return, and I got a store credit. I couldn't ask for anything more!

I just had a flower garden done. And I have purchased all of my flowers, shrubs, flower pots, soil, concrete planks, and ect. Haven't done a photo yet. Still working on it

Kim H helped me at checkout very friendly and she was very attentive

All employees were polite and eager to help us find what we were looking for.

I live out of state. My elderly aunt’s dishwasher had failed. I spoke with Courtney at the Cartersville Home Depot. I wanted to purchase a new dishwasher & have it delivered & installed. Courtney made it happen. She provided Great Customer Service & should be commended.

Despite what they tell you, if you are approved for a project loan they will not allow you to use the temporary card to make a purchase

We went in to purchase a washing machine and was treated so well! The gentleman had great customer service as well as was knowledgeable about them! We will definitely be back in the future!

KC is the reason I will remember to shop at Home Depot