#1 Home Improvement Retailer

Store Details

Contact Us
Pro Service Desk(915)856-2002
Tool & Truck Rental(915)856-2008
Store Hours
Mon-Sat: 6:00am - 10:00pm
Sun: 8:00am - 8:00pm
Curbside: 09:00am - 6:00pm
Location
12221 Montwood Dr
El Paso, TX 79938
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Customer Store Reviews

  • 4.6 out of 836 reviews
89%Of Customers
Recommend This Store
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Filter Reviews By:Rating, Profile, Gender, Age (836)
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Showing 1-30 of 836 reviews
GREAT EXEMPLARY CUSTOMER CARE
Much better experience when a staff member does take the time to help you if you need it. TONY L provided me with friendly welcoming professional exemplary serve this morning helping me out with a little issue with my Home Depot card card. AND DID IT WITH A SMILE !
by
    • Recommended
    Customer Service
    Customer service was great. They treated you on a personal level instead of business level. Able to guide you to the right place and their recommendations on products.
    by
      • Recommended
      Great TRIO
      See BRAD, AMY and or HELEN!!! They are very good FOLKS
      by
        • Recommended
        GREAT PRODUCTS AND PRICES.
        LOVE SHOPPING AT HOME DEPOT NOW THAT IM DOING MY HOME RENOVATION.
        by
          • Recommended
          Thanks Adrain R.
          Went it to your store for a return. The return was performed fast and efficient. Adrian R. was the customer service rep. who help me. Can not say enough on how friendly and courteous Adrian R. was today. Thanks again for a great experience at your store.
          by
            • Recommended
            good location and inventory
            I bought everything for my plants and garden decoration, they have a big inventory.
            by
              • Recommended
              Awesome Store
              Always have what im looking for or need. Clean and well stocked.
              by
                • Recommended
                The Best Store in El Paso
                I've been shopping from this location for a while. This store is always stocked with merchandise. The staff is friendly. Will continue to shop here frequently
                by
                  • Recommended
                  GREAT EXPERIENCE
                  Because of staff members like JULIE that is so willing to help you look for what you needed then suggests the proper thing that will work better. She provided me with genuine exemplary professional assistance and taught me some things I did not know with the screws and bolts. SHE IS A GREAT ASSET TO YOUR COMPANY AND CUSTOMERS.
                  by
                    • Recommended
                    Horrible Customer Service
                    The cashier KATELYNN does not need to be working at a customer service desk. She has poor customer service skills and a bad attitude. She constantly gives the other workers an attitude and is very disrespectful. She needs to find another job ASAP!!!!
                    by
                      great products and tools.
                      love going to homedepot always find what im looking for
                      by
                        • Recommended
                        Great service
                        Great service and great competitive prices!
                        by
                          • Recommended
                          TWO cahiers in a packed store
                          not enough cashiers, I don't work here why should I check myself out.
                          by
                            Cashier
                            Laura had a great attitude
                            by
                              • Recommended
                              Store very clean and organized
                              Just bought this beautiful Frigidaire Gallery Refrigerator
                              by
                                • Recommended
                                Best The Home Depot experience ever!
                                I bought a grill that was already assembled and was too big to fit in my car. The store manager and two other associates bent over backwards to help me get it tied into my car. They even wiped the rain water off of it and used brand new microfiber towels to keep it from scratching my car that I got to keep. Everyone from the cashier to the customer service representatives were incredibly nice. 5 stars isn’t enough
                                by
                                  • Recommended
                                  Poor Service and False advertising
                                  Pon “ If I could, I would rate Home Depot a 0.Poor assistance, ordered my package and had paid for it. Then I got a call from Home Depot saying they had sold my product, and then, it was resulted that after they had sold my product instead of sending it to me, the product sold out all online, this is false advertising. I wanted my package and had my money returned instead. Very disappointed in Home Depot. Very poor service”
                                  by
                                    Excellent
                                    I bought yesterday and it was a very good attitude of the cashier
                                    by
                                      Terrible service
                                      Why even show on hands counts, you end up driving to the store to be told they never trust them. Try calling, they will never answer.
                                      by
                                        Really clean / had a lot of product
                                        Dalton helped me as soon as my wife and I arrived. It was nice feeling greeted as covid revoked from us. I asked where the Odoban was and he told me where to go. I was out within minutes and he told me goodbye. My wife couldn't decide on what scent she wanted. There was a variety of Odoban to choose from. Thanks! I'll end up returning to pick up a new scent soon.
                                        by
                                          • Recommended
                                          Great Service by Mr. Juan Gonzalez for providing excellent advice on my new washing machine and in the future a new refrigerator.
                                          I appreciate the advice and expertise provided upon purchasing my new washing machine.
                                          by
                                            • Recommended
                                            Worse store
                                            Dead plants No manger in sight
                                            by
                                              Oscar Melendez and Katlyn
                                              We wanna thank Oscar and Katlyn for the excellent customer service my husband and I received from you Two!!!! Y’all are on point with Great service, clean store in and out customer service!!
                                              by
                                                • Recommended
                                                Great experience!!!
                                                Chuy went over and beyond to help us pick an awesome patio set! He was very generous and polite… employees like him need to be recognized. Awesome experience on our Home Depot haul….
                                                by
                                                  • Recommended
                                                  My Favorite place
                                                  I love HomeDepot, love coming to this store, friendly people, helpful and always find what I need
                                                  by
                                                    • Recommended
                                                    Home Depot Makes Feel Like Your At Home
                                                    I have brought items at this Home Depot throughout the years and the employees are always there to assistant you or get the right person to assist you!
                                                    by
                                                      • Recommended
                                                      Looking for flooring
                                                      Not a happy camper. Thoughtless employees
                                                      by
                                                        Great service
                                                        Marcela was very nice as well as all other associates, especially Ethan!
                                                        by
                                                          • Recommended
                                                          Shawn in plumbing was awesome!
                                                          If you need help related to plumbing, shawn in plumbing was fantastic! So knowledgeable, insight, helpful and professional. Wholeheartedly recommend!
                                                          by
                                                            • Recommended
                                                            Great customer service
                                                            I just bought a new home and needed window cleaning supplies and I am in the market for some lawn furniture. Great support and customer service from Marcy.
                                                            by
                                                              • Recommended
                                                              Showing 1-30 of 836 reviews

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