Reviews for Farmingdale #1267

I just bought a house. I started buying many of the things I needed for my house at Home Depot. Every, and I mean, EVERY thing I ordered came wrong, defective, broken, or went missing via shipping. We canceled our window order b/c it took six weeks to even get them to process it in their system; my $1000K of door locks went missing TWICE in the mail and had to be replaced; and my front/side/interior doors came wrong THREE TIMES, sets of wrong doors are still sitting in my garage b/c HD doesn't come back to pick them up, and when finally delivered "correct" doors (after spending $2K to have my contractor redo all the millwork to hang and install them) they're WRONG AGAIN. Cracked, scratched, uncovered nail beds. And then, HD is telling me I need to repay for installation A SECOND TIME when the new doors (third time) come in. Yeah right...

Keith and Julie were extremely rude, terrible service and disregarded customer concern missed price. Keith argued 114 door which in fact it was a 99.98 and instead of apologizing they stated a one time exception and stormed away. One time exception for their mess up ? Not once did they apologize for the inconvenience to my pregnant wife or I. Team definitely needs better awareness and training for their customers.

I bought a refrigerator a stove a microwave for my daughter then my refrigerator broke. I went to Home Depot and I told him I had a little problem. I picked the refrigerator. Show me paperwork of the refrigerator and told me you should pick this refrigerator. Has a lot of features hundred dollars more, and it a good One Then I bought it. The service was good.

christian in appliances ent above and beyond to help me. He is truleya valuable employee!

Special thanks to Rob W from the Service Desk at your Farmingdale store for helping to get multiple bags of mulch into my vehicle and thanking me for shopping there after a negative experience at another Home Depot store, great shopping experience which will definitely have me shopping there again soon, great job

Bought a product-Had issue. Got support and resolution. They cared about the issue--and took time and effort to help!!! Went above and beyond to make sure I had a very good customer experience. They took such pride in this --which is never found anymore. Julio and Rashawn were so professional. This is the Home Depot that is 2nd to none . Just sincere feedback to all !!

I was extremely satisfied with the light fixtures displayed, made it easy to select one.

Purchased tile and was assisted by Rob W from the customer service desk, good listener and assisted me with the tiles I needed

Great shopping experiencd

I actually tried finding a product that said it was abundantly in stock but only for one item

It was very frustrating experience for me today with Home Depot Farmingdale location, I am very good customer with this store however today I went to store for one return and customer service department desk cashier her name was "NILDA" at the desk, she looked my return merchandise up down and it was purchased just "ONE" day ago and I informed her but she was trying to not take it back and she even ask other person to if anything wrong but it was okay other employee told her nothing wrong with it. She made a comment I should not return it just keep it??? It is unprofessional how bad is her customer service skills? She circled her eyes and she even said I have to be careful before I make a purchase, I can not believed it but I just was in shock and need to catch up family gatherings and left the store without escalating this to manager. Farmingdale Home Depot please you can do better of hiring. "NILDA" have no customer service skills and she might be a liability to store with other incident. Please hire people with better professional customer service skills. Your store is leaking about friendly and professional manner people all over but Customer Service Desk Worker "NILDA" is the worst in the store, keep in mind.

A great location and one of the best Home Depots for shopping.

Christian was an amazing employee. He was the only employee who helped us find exactly what we were looking for. He even showed us other options and went into the back to find the exact item we were looking for. He was extremely friendly, helpful, and eager to help! Defiantly reccomend.

The sale associate,Christian was very friendly and helpful . He reminded me of the days when people actually cared about customer service !

I returned a ceiling fan that was too big and originally had gone to the Copiague location where customer service rep was rude, condescending and not helpful AT ALL. I then went to Farmingdale location where Michelle and manager Joseph Buckley were amazing. They are the type of workers that definitely deserve raises and companies are lucky to have representing their store.

Great Customer Service, especially from Fred in Tool Rental.

The store has a good selection of supplies. I would go there for anything else except buying paint. The person working the paint center is pretty rude and you will not have a pleasant experience. If you have questions, prepare to have them not answered.

The employees are so very friendly and go out of their way to help

I drive a few extra miles to visit this store instead of 2 closer Home Depots. It's well organized, staff is very helpful, has several specialists within the departments

The young man in car maintenance helped me find the appropriate products for my car-washing needs. I want to make my car look better, and he was very helpful and knowledgeable. I ended up with wash, polish, and mitt and learned that I can't use detergent and my Mr. Clean Magic Eraser. I applaud this young man on his patience with my ignorance; who knew there were so many products? I'm old, and always used Turtle Wax in the sun, which likely explains why my car looks so bad!

We made a late evening purchase ,looking for a unique Holly .Unable to find one we reached out to an employee who went above and beyond and was so diligent, patient ,courteous and very professional .We made a purchase and several more based on this one sales individuals conduct. The HD employee " Connie " is the reason we will make this store our home store

It's quite clear in this store that people steal odds and ends from products on the shelf. The problem is this Home Depot does nothing to remove said now bad stock from the shelves. That and generally there are sections that are disorganized chaos because nobody seems to go through and reorganize things. Plumbing kits (ptraps, extensions)? Yea you might find what you want in a random bin. Speciality screws? Don't waste your time, there's just empty baggies in the drawers. Just order from a screw seller online. There's other Home Depot's I've visited that are far better on keeping things organized and sellable.

Overall just had a good experience shopping for lawn products that I needed, it was a gentleman by the name of a Charlie who is very helpful. And should be commended.

Bought a truck load of mulch garden soil and 2 whiskey half barrels best deal around plus had a great help loading.

I was approached by a store associate, who went out of his way to help me. He really went above and beyond. He could've just passed me by & gone on with his work, but he stopped and asked if I needed help. He stopped what he was doing, and loaded my cart with 24 heavy 16x16 pavers. & made sure none of them were damaged. & asked if I needed anything else! I was so impressed and happy. Not many people have a work ethic like that anymore. Not afraid of work or to make a customer happy.

I had gone in for a thermostat that is locked up in the cabinet. Item said there were 16 available. The associate that was on staff hardly look at the sheet of paper that I presented from ripping it off and where the item is displayed. She walked over to the cabinet opened it for two seconds and then decided there was nothing there I had to go all the way to customer service have them walk me over and how miraculous that they found it. Home Depot really needs to do better hiring people who just want to stand somewhere for a paycheck and not do any work.

So impressed by the employees at this store. They go out of their way to greet you and offer to help. Amazing service. Thank you Denise, Kevin. William and Julio!

Awesome experience, I went in to order a specific brand and was met by Kevin at the customer service desk. He went out of his way to make sure I was purchasing the brand of pellets that I wanted.!! Thank you.

I called the customer service desk. An employee Malik answered the phone. He was great. He checked the availability of the item I was looking for and I was able to go there knowing I would get my item. He was available to check me out at the customer service desk with my purchase!

Farmingdale is my go to store for any big purchase, especially appliances. Bought cabinets there 10 years ago and the kitchen planner was great.. I live near Copiague Store and will only use for smaller items. Farmingdale is newer cleaner and bigger I believe.